From 86fa7a9564f1770048df155e162568c84fe43696 Mon Sep 17 00:00:00 2001
From: Francisco Gaona <francisco.gaona@neogenia.com.mx>
Date: Sun, 4 Jan 2026 04:55:08 +0100
Subject: [PATCH] WIP - realtie advice from openAI

---
 backend/src/voice/voice.service.ts | 73 +++++++++++++++++++++++-------
 1 file changed, 57 insertions(+), 16 deletions(-)

diff --git a/backend/src/voice/voice.service.ts b/backend/src/voice/voice.service.ts
index dc8506f..4b9977b 100644
--- a/backend/src/voice/voice.service.ts
+++ b/backend/src/voice/voice.service.ts
@@ -436,12 +436,30 @@ export class VoiceService {
     const { callSid, tenantId, userId } = params;
 
     try {
-      // Get OpenAI config
+      // Get OpenAI config - tenantId might be a domain, so look it up
       const centralPrisma = getCentralPrisma();
-      const tenant = await centralPrisma.tenant.findUnique({
-        where: { id: tenantId },
-        select: { integrationsConfig: true },
-      });
+      
+      // Try to find tenant by domain first (if tenantId is like "tenant1")
+      let tenant;
+      if (!tenantId.match(/^[0-9a-f]{8}-[0-9a-f]{4}-/i)) {
+        // Looks like a domain, not a UUID
+        const domainRecord = await centralPrisma.domain.findUnique({
+          where: { domain: tenantId },
+          include: { tenant: { select: { id: true, integrationsConfig: true } } },
+        });
+        tenant = domainRecord?.tenant;
+      } else {
+        // It's a UUID
+        tenant = await centralPrisma.tenant.findUnique({
+          where: { id: tenantId },
+          select: { id: true, integrationsConfig: true },
+        });
+      }
+
+      if (!tenant) {
+        this.logger.warn(`Tenant not found for identifier: ${tenantId}`);
+        return;
+      }
 
       const config = this.getIntegrationConfig(tenant?.integrationsConfig as any);
 
@@ -451,7 +469,8 @@ export class VoiceService {
       }
 
       // Connect to OpenAI Realtime API
-      const ws = new WebSocket('wss://api.openai.com/v1/realtime', {
+      const model = config.openai.model || 'gpt-4o-realtime-preview-2024-10-01';
+      const ws = new WebSocket(`wss://api.openai.com/v1/realtime?model=${model}`, {
         headers: {
           'Authorization': `Bearer ${config.openai.apiKey}`,
           'OpenAI-Beta': 'realtime=v1',
@@ -461,6 +480,9 @@ export class VoiceService {
       ws.on('open', () => {
         this.logger.log(`OpenAI Realtime connected for call ${callSid}`);
 
+        // Add to connections map only after it's open
+        this.openaiConnections.set(callSid, ws);
+
         // Initialize session
         ws.send(JSON.stringify({
           type: 'session.update',
@@ -477,19 +499,21 @@ export class VoiceService {
       });
 
       ws.on('message', (data: Buffer) => {
-        this.handleOpenAIMessage(callSid, tenantId, userId, JSON.parse(data.toString()));
+        // Pass the tenant UUID (tenant.id) instead of the domain string
+        this.handleOpenAIMessage(callSid, tenant.id, userId, JSON.parse(data.toString()));
       });
 
       ws.on('error', (error) => {
-        this.logger.error(`OpenAI WebSocket error for call ${callSid}`, error);
-      });
-
-      ws.on('close', () => {
-        this.logger.log(`OpenAI Realtime disconnected for call ${callSid}`);
+        this.logger.error(`OpenAI WebSocket error for call ${callSid}:`, error);
         this.openaiConnections.delete(callSid);
       });
 
-      this.openaiConnections.set(callSid, ws);
+      ws.on('close', (code, reason) => {
+        this.logger.log(`OpenAI Realtime disconnected for call ${callSid} - Code: ${code}, Reason: ${reason.toString()}`);
+        this.openaiConnections.delete(callSid);
+      });
+
+      // Don't add to connections here - wait for 'open' event
     } catch (error) {
       this.logger.error('Failed to initialize OpenAI Realtime', error);
     }
@@ -563,11 +587,14 @@ export class VoiceService {
     message: any,
   ) {
     try {
+      // Log all message types for debugging
+      this.logger.debug(`OpenAI message type: ${message.type} for call ${callSid}`);
+
       switch (message.type) {
         case 'conversation.item.created':
           if (message.item.type === 'message' && message.item.role === 'assistant') {
             // AI response generated
-            this.logger.log(`AI response for call ${callSid}`);
+            this.logger.log(`AI response for call ${callSid}: ${JSON.stringify(message.item.content)}`);
           }
           break;
 
@@ -595,6 +622,7 @@ export class VoiceService {
           // Real-time transcript chunk
           const deltaState = this.callStates.get(callSid);
           if (deltaState?.userId && message.delta) {
+            this.logger.log(`📝 Transcript chunk: "${message.delta}"`);
             // Emit to frontend via gateway
             if (this.voiceGateway) {
               await this.voiceGateway.notifyAiTranscript(deltaState.userId, {
@@ -603,13 +631,13 @@ export class VoiceService {
                 isFinal: false,
               });
             }
-            this.logger.debug(`Transcript delta for call ${callSid}: ${message.delta}`);
           }
           break;
 
         case 'response.audio_transcript.done':
           // Final transcript
           const transcript = message.transcript;
+          this.logger.log(`✅ Final transcript for call ${callSid}: "${transcript}"`);
           await this.updateCallTranscript(callSid, tenantId, transcript);
           break;
 
@@ -618,8 +646,21 @@ export class VoiceService {
           await this.handleToolCall(callSid, tenantId, userId, message);
           break;
 
+        case 'session.created':
+          this.logger.log(`OpenAI session created for call ${callSid}`);
+          break;
+
+        case 'session.updated':
+          this.logger.log(`OpenAI session updated for call ${callSid}`);
+          break;
+
+        case 'error':
+          this.logger.error(`OpenAI error for call ${callSid}: ${JSON.stringify(message.error)}`);
+          break;
+
         default:
-          // Handle other message types
+          // Log other message types for debugging
+          this.logger.debug(`Unhandled OpenAI message type: ${message.type}`);
           break;
       }
     } catch (error) {