diff --git a/frontend/components/AIChatBar.vue b/frontend/components/AIChatBar.vue
index 90db51a..6a28097 100644
--- a/frontend/components/AIChatBar.vue
+++ b/frontend/components/AIChatBar.vue
@@ -21,7 +21,7 @@ const handleSend = () => {
 </script>
 
 <template>
-  <div class="ai-chat-area sticky bottom-0 z-20 bg-background border-t border-border p-4 bg-neutral-50">
+  <div class="ai-chat-area w-full border-t border-border p-4 bg-neutral-50">
     <InputGroup>
       <InputGroupTextarea 
         v-model="chatInput"
@@ -50,8 +50,6 @@ const handleSend = () => {
 
 <style scoped>
 .ai-chat-area {
-  height: calc(100vh / 6);
-  min-height: 140px;
-  max-height: 200px;
+  min-height: 120px;
 }
 </style>
diff --git a/frontend/components/AppSidebar.vue b/frontend/components/AppSidebar.vue
index 9193d56..4e67370 100644
--- a/frontend/components/AppSidebar.vue
+++ b/frontend/components/AppSidebar.vue
@@ -22,12 +22,19 @@ import { useSoftphone } from '~/composables/useSoftphone'
 
 const { logout } = useAuth()
 const { api } = useApi()
+const isDrawerOpen = useState<boolean>('bottomDrawerOpen', () => false)
+const drawerTab = useState<string>('bottomDrawerTab', () => 'softphone')
 const softphone = useSoftphone()
 
 const handleLogout = async () => {
   await logout()
 }
 
+const openSoftphoneDrawer = () => {
+  drawerTab.value = 'softphone'
+  isDrawerOpen.value = true
+}
+
 // Check if user is central admin (by checking if we're on a central subdomain)
 // Use ref instead of computed to avoid hydration mismatch
 const isCentralAdmin = ref(false)
@@ -336,10 +343,13 @@ const centralAdminMenuItems: Array<{
     <SidebarFooter>
       <SidebarMenu>
         <SidebarMenuItem v-if="!isCentralAdmin">
-          <SidebarMenuButton @click="softphone.open" class="cursor-pointer hover:bg-accent">
+          <SidebarMenuButton @click="openSoftphoneDrawer" class="cursor-pointer hover:bg-accent">
             <Phone class="h-4 w-4" />
             <span>Softphone</span>
-            <span v-if="softphone.hasIncomingCall.value" class="ml-auto h-2 w-2 rounded-full bg-red-500 animate-pulse"></span>
+            <span
+              v-if="softphone.hasIncomingCall.value"
+              class="ml-auto h-2 w-2 rounded-full bg-red-500 animate-pulse"
+            />
           </SidebarMenuButton>
         </SidebarMenuItem>
         <SidebarMenuItem>
diff --git a/frontend/components/BottomDrawer.vue b/frontend/components/BottomDrawer.vue
new file mode 100644
index 0000000..5d264f1
--- /dev/null
+++ b/frontend/components/BottomDrawer.vue
@@ -0,0 +1,153 @@
+<script setup lang="ts">
+import { computed, onBeforeUnmount, onMounted, ref, watch } from 'vue'
+import { Tabs, TabsContent, TabsList, TabsTrigger } from '@/components/ui/tabs'
+import { Button } from '@/components/ui/button'
+import { Switch } from '@/components/ui/switch'
+import { Label } from '@/components/ui/label'
+import AIChatBar from '@/components/AIChatBar.vue'
+import { Phone, Sparkles, X } from 'lucide-vue-next'
+
+const isDrawerOpen = useState<boolean>('bottomDrawerOpen', () => false)
+const activeTab = useState<string>('bottomDrawerTab', () => 'softphone')
+
+const drawerHeight = ref(240)
+const minHeight = 160
+const maxHeight = ref(480)
+const isResizing = ref(false)
+const resizeStartY = ref(0)
+const resizeStartHeight = ref(0)
+
+const softphoneEnabled = ref(false)
+const softphoneConnected = ref(false)
+
+const statusLabel = computed(() => (softphoneConnected.value ? 'Connected' : 'Offline'))
+
+const clampHeight = (height: number) => Math.min(Math.max(height, minHeight), maxHeight.value)
+
+const updateMaxHeight = () => {
+  if (!process.client) return
+  maxHeight.value = Math.round(window.innerHeight * 0.6)
+  drawerHeight.value = clampHeight(drawerHeight.value)
+}
+
+const startResize = (event: MouseEvent | TouchEvent) => {
+  isResizing.value = true
+  resizeStartY.value = 'touches' in event ? event.touches[0].clientY : event.clientY
+  resizeStartHeight.value = drawerHeight.value
+}
+
+const handleResize = (event: MouseEvent | TouchEvent) => {
+  if (!isResizing.value) return
+  const clientY = 'touches' in event ? event.touches[0].clientY : event.clientY
+  const delta = resizeStartY.value - clientY
+  drawerHeight.value = clampHeight(resizeStartHeight.value + delta)
+}
+
+const stopResize = () => {
+  isResizing.value = false
+}
+
+const closeDrawer = () => {
+  isDrawerOpen.value = false
+}
+
+watch(softphoneEnabled, (enabled) => {
+  if (!enabled) {
+    softphoneConnected.value = false
+    return
+  }
+  softphoneConnected.value = true
+})
+
+onMounted(() => {
+  updateMaxHeight()
+  window.addEventListener('mousemove', handleResize)
+  window.addEventListener('mouseup', stopResize)
+  window.addEventListener('touchmove', handleResize, { passive: true })
+  window.addEventListener('touchend', stopResize)
+  window.addEventListener('resize', updateMaxHeight)
+})
+
+onBeforeUnmount(() => {
+  window.removeEventListener('mousemove', handleResize)
+  window.removeEventListener('mouseup', stopResize)
+  window.removeEventListener('touchmove', handleResize)
+  window.removeEventListener('touchend', stopResize)
+  window.removeEventListener('resize', updateMaxHeight)
+})
+</script>
+
+<template>
+  <div class="pointer-events-none absolute inset-x-0 bottom-0 z-30 flex justify-center px-4 pb-4">
+    <div
+      class="pointer-events-auto w-full max-w-5xl rounded-xl border border-border bg-background shadow-xl"
+      :class="isDrawerOpen ? 'opacity-100' : 'opacity-0 translate-y-6 pointer-events-none'"
+      :style="{ height: `${drawerHeight}px` }"
+    >
+      <div class="flex items-center justify-between border-b border-border px-4 py-2">
+        <div
+          class="flex h-6 flex-1 cursor-row-resize items-center justify-center"
+          @mousedown="startResize"
+          @touchstart.prevent="startResize"
+        >
+          <span class="h-1.5 w-12 rounded-full bg-muted" />
+        </div>
+        <Button variant="ghost" size="icon" class="ml-3" @click="closeDrawer">
+          <X class="h-4 w-4" />
+          <span class="sr-only">Close drawer</span>
+        </Button>
+      </div>
+
+      <Tabs v-model="activeTab" class="flex h-[calc(100%-48px)] flex-col">
+        <TabsList class="mx-4 mt-3 grid w-fit grid-cols-2">
+          <TabsTrigger value="softphone" class="flex items-center gap-2">
+            <Phone class="h-4 w-4" />
+            Softphone
+            <span
+              class="inline-flex h-2 w-2 rounded-full"
+              :class="softphoneConnected ? 'bg-emerald-500' : 'bg-muted-foreground/40'"
+            />
+          </TabsTrigger>
+          <TabsTrigger value="ai" class="flex items-center gap-2">
+            <Sparkles class="h-4 w-4" />
+            AI Agent
+          </TabsTrigger>
+        </TabsList>
+
+        <div class="flex-1 overflow-hidden">
+          <TabsContent value="softphone" class="h-full">
+            <div class="flex h-full flex-col gap-4 px-6 pb-6 pt-4">
+              <div class="flex items-center justify-between rounded-lg border border-border bg-muted/30 px-4 py-3">
+                <div>
+                  <Label class="text-sm font-medium">Softphone availability</Label>
+                  <p class="text-xs text-muted-foreground">
+                    Turn on to initialize the softphone connection.
+                  </p>
+                </div>
+                <Switch v-model:checked="softphoneEnabled" />
+              </div>
+
+              <div class="flex items-center gap-3 text-sm text-muted-foreground">
+                <span
+                  class="inline-flex h-2.5 w-2.5 rounded-full"
+                  :class="softphoneConnected ? 'bg-emerald-500' : 'bg-muted-foreground/40'"
+                />
+                <span>{{ statusLabel }}</span>
+              </div>
+
+              <div class="flex-1 rounded-lg border border-dashed border-border bg-muted/20 p-4 text-sm text-muted-foreground">
+                Softphone controls will appear here.
+              </div>
+            </div>
+          </TabsContent>
+
+          <TabsContent value="ai" class="h-full">
+            <div class="flex h-full flex-col justify-end">
+              <AIChatBar />
+            </div>
+          </TabsContent>
+        </div>
+      </Tabs>
+    </div>
+  </div>
+</template>
diff --git a/frontend/layouts/default.vue b/frontend/layouts/default.vue
index 5f56200..b881d82 100644
--- a/frontend/layouts/default.vue
+++ b/frontend/layouts/default.vue
@@ -1,8 +1,7 @@
 <script setup lang="ts">
 import { ref } from 'vue'
 import AppSidebar from '@/components/AppSidebar.vue'
-import AIChatBar from '@/components/AIChatBar.vue'
-import SoftphoneDialog from '@/components/SoftphoneDialog.vue'
+import BottomDrawer from '@/components/BottomDrawer.vue'
 import {
   Breadcrumb,
   BreadcrumbItem,
@@ -74,11 +73,7 @@ const breadcrumbs = computed(() => {
         <slot />
       </div>
 
-      <!-- AI Chat Bar Component -->
-      <AIChatBar />
-
-      <!-- Softphone Dialog (Global) -->
-      <SoftphoneDialog />
+      <BottomDrawer />
     </SidebarInset>
   </SidebarProvider>
 </template>