diff --git a/frontend/app.vue b/frontend/app.vue
index 7f8da09..a1afb46 100644
--- a/frontend/app.vue
+++ b/frontend/app.vue
@@ -1,11 +1,13 @@
 <script setup lang="ts">
 import { Toaster } from 'vue-sonner'
+import BottomDrawer from '@/components/BottomDrawer.vue'
 </script>
 
 <template>
   <div>
     <Toaster position="top-right" :duration="4000" richColors />
     <NuxtPage />
+    <BottomDrawer />
   </div>
 </template>
 
diff --git a/frontend/components/AppSidebar.vue b/frontend/components/AppSidebar.vue
index 4e67370..7a8774d 100644
--- a/frontend/components/AppSidebar.vue
+++ b/frontend/components/AppSidebar.vue
@@ -342,16 +342,6 @@ const centralAdminMenuItems: Array<{
     </SidebarContent>
     <SidebarFooter>
       <SidebarMenu>
-        <SidebarMenuItem v-if="!isCentralAdmin">
-          <SidebarMenuButton @click="openSoftphoneDrawer" class="cursor-pointer hover:bg-accent">
-            <Phone class="h-4 w-4" />
-            <span>Softphone</span>
-            <span
-              v-if="softphone.hasIncomingCall.value"
-              class="ml-auto h-2 w-2 rounded-full bg-red-500 animate-pulse"
-            />
-          </SidebarMenuButton>
-        </SidebarMenuItem>
         <SidebarMenuItem>
           <SidebarMenuButton @click="handleLogout" class="cursor-pointer hover:bg-accent">
             <LogOut class="h-4 w-4" />
diff --git a/frontend/components/BottomDrawer.vue b/frontend/components/BottomDrawer.vue
index 5d264f1..5c74e0c 100644
--- a/frontend/components/BottomDrawer.vue
+++ b/frontend/components/BottomDrawer.vue
@@ -2,25 +2,29 @@
 import { computed, onBeforeUnmount, onMounted, ref, watch } from 'vue'
 import { Tabs, TabsContent, TabsList, TabsTrigger } from '@/components/ui/tabs'
 import { Button } from '@/components/ui/button'
-import { Switch } from '@/components/ui/switch'
-import { Label } from '@/components/ui/label'
+import { Input } from '@/components/ui/input'
 import AIChatBar from '@/components/AIChatBar.vue'
-import { Phone, Sparkles, X } from 'lucide-vue-next'
+import { Phone, Sparkles, X, ChevronUp, Hash, Mic, MicOff, PhoneIncoming, PhoneOff } from 'lucide-vue-next'
+import { toast } from 'vue-sonner'
+import { useSoftphone } from '~/composables/useSoftphone'
 
 const isDrawerOpen = useState<boolean>('bottomDrawerOpen', () => false)
 const activeTab = useState<string>('bottomDrawerTab', () => 'softphone')
+const drawerHeight = useState<number>('bottomDrawerHeight', () => 240)
 
-const drawerHeight = ref(240)
-const minHeight = 160
+const softphone = useSoftphone()
+
+const minHeight = 200
+const collapsedHeight = 72
 const maxHeight = ref(480)
 const isResizing = ref(false)
 const resizeStartY = ref(0)
 const resizeStartHeight = ref(0)
 
-const softphoneEnabled = ref(false)
-const softphoneConnected = ref(false)
+const phoneNumber = ref('')
+const showDialpad = ref(false)
 
-const statusLabel = computed(() => (softphoneConnected.value ? 'Connected' : 'Offline'))
+const statusLabel = computed(() => (softphone.isConnected.value ? 'Connected' : 'Offline'))
 
 const clampHeight = (height: number) => Math.min(Math.max(height, minHeight), maxHeight.value)
 
@@ -30,7 +34,24 @@ const updateMaxHeight = () => {
   drawerHeight.value = clampHeight(drawerHeight.value)
 }
 
+const openDrawer = (tab?: string) => {
+  if (tab) {
+    activeTab.value = tab
+  }
+  isDrawerOpen.value = true
+  if (activeTab.value === 'softphone') {
+    softphone.open()
+  }
+}
+
+const minimizeDrawer = () => {
+  isDrawerOpen.value = false
+}
+
 const startResize = (event: MouseEvent | TouchEvent) => {
+  if (!isDrawerOpen.value) {
+    isDrawerOpen.value = true
+  }
   isResizing.value = true
   resizeStartY.value = 'touches' in event ? event.touches[0].clientY : event.clientY
   resizeStartHeight.value = drawerHeight.value
@@ -47,19 +68,109 @@ const stopResize = () => {
   isResizing.value = false
 }
 
-const closeDrawer = () => {
-  isDrawerOpen.value = false
-}
+watch(
+  () => softphone.incomingCall.value,
+  (incoming) => {
+    if (incoming) {
+      activeTab.value = 'softphone'
+      isDrawerOpen.value = true
+    }
+  }
+)
 
-watch(softphoneEnabled, (enabled) => {
-  if (!enabled) {
-    softphoneConnected.value = false
+watch(
+  () => activeTab.value,
+  (tab) => {
+    if (tab === 'softphone' && isDrawerOpen.value) {
+      softphone.open()
+    }
+  }
+)
+
+watch(
+  () => isDrawerOpen.value,
+  (open) => {
+    if (open && activeTab.value === 'softphone') {
+      softphone.open()
+    }
+  }
+)
+
+const handleCall = async () => {
+  if (!phoneNumber.value) {
+    toast.error('Please enter a phone number')
     return
   }
-  softphoneConnected.value = true
-})
+
+  try {
+    await softphone.initiateCall(phoneNumber.value)
+    phoneNumber.value = ''
+    toast.success('Call initiated')
+  } catch (error: any) {
+    toast.error(error.message || 'Failed to initiate call')
+  }
+}
+
+const handleAccept = async () => {
+  if (!softphone.incomingCall.value) return
+
+  try {
+    await softphone.acceptCall(softphone.incomingCall.value.callSid)
+  } catch (error: any) {
+    toast.error(error.message || 'Failed to accept call')
+  }
+}
+
+const handleReject = async () => {
+  if (!softphone.incomingCall.value) return
+
+  try {
+    await softphone.rejectCall(softphone.incomingCall.value.callSid)
+  } catch (error: any) {
+    toast.error(error.message || 'Failed to reject call')
+  }
+}
+
+const handleEndCall = async () => {
+  if (!softphone.currentCall.value) return
+
+  try {
+    await softphone.endCall(softphone.currentCall.value.callSid)
+  } catch (error: any) {
+    toast.error(error.message || 'Failed to end call')
+  }
+}
+
+const handleDtmf = async (digit: string) => {
+  if (!softphone.currentCall.value) return
+
+  try {
+    await softphone.sendDtmf(softphone.currentCall.value.callSid, digit)
+  } catch (error: any) {
+    console.error('Failed to send DTMF:', error)
+  }
+}
+
+const formatPhoneNumber = (number: string): string => {
+  if (!number) return ''
+  const cleaned = number.replace(/\D/g, '')
+  if (cleaned.length === 11 && cleaned[0] === '1') {
+    return `+1 (${cleaned.slice(1, 4)}) ${cleaned.slice(4, 7)}-${cleaned.slice(7)}`
+  } else if (cleaned.length === 10) {
+    return `(${cleaned.slice(0, 3)}) ${cleaned.slice(3, 6)}-${cleaned.slice(6)}`
+  }
+  return number
+}
+
+const formatDuration = (seconds?: number): string => {
+  if (!seconds) return '--:--'
+  const mins = Math.floor(seconds / 60)
+  const secs = seconds % 60
+  return `${mins}:${secs.toString().padStart(2, '0')}`
+}
 
 onMounted(() => {
+  console.log('BottomDrawer mounted');
   updateMaxHeight()
   window.addEventListener('mousemove', handleResize)
   window.addEventListener('mouseup', stopResize)
@@ -69,6 +180,7 @@ onMounted(() => {
 })
 
 onBeforeUnmount(() => {
+  console.log('BottomDrawer unmounted');
   window.removeEventListener('mousemove', handleResize)
   window.removeEventListener('mouseup', stopResize)
   window.removeEventListener('touchmove', handleResize)
@@ -78,13 +190,30 @@ onBeforeUnmount(() => {
 </script>
 
 <template>
-  <div class="pointer-events-none absolute inset-x-0 bottom-0 z-30 flex justify-center px-4 pb-4">
+  <div class="pointer-events-none absolute inset-x-0 bottom-0 z-30 flex justify-center px-4">
     <div
-      class="pointer-events-auto w-full max-w-5xl rounded-xl border border-border bg-background shadow-xl"
-      :class="isDrawerOpen ? 'opacity-100' : 'opacity-0 translate-y-6 pointer-events-none'"
-      :style="{ height: `${drawerHeight}px` }"
+      class="pointer-events-auto w-full max-w-5xl border border-border bg-background shadow-xl transition-all duration-200"
+      :style="{ height: `${isDrawerOpen ? drawerHeight : collapsedHeight}px` }"
     >
-      <div class="flex items-center justify-between border-b border-border px-4 py-2">
+      <div class="flex items-center justify-between border-border px-4 py-2">
+
+        <Tabs v-if="!isDrawerOpen" v-model="activeTab" class="flex h-full flex-col">
+          <TabsList class="mx-4 mt-2 grid w-fit grid-cols-2">
+            <TabsTrigger value="softphone" class="flex items-center gap-2" @click="openDrawer('softphone')">
+              <Phone class="h-4 w-4" />
+              Softphone
+              <span
+                class="inline-flex h-2 w-2 rounded-full"
+                :class="softphone.isConnected.value ? 'bg-emerald-500' : 'bg-muted-foreground/40'"
+              />
+            </TabsTrigger>
+            <TabsTrigger value="ai" class="flex items-center gap-2" @click="openDrawer('ai')">
+              <Sparkles class="h-4 w-4" />
+              AI Agent
+            </TabsTrigger>
+          </TabsList>
+        </Tabs>
+
         <div
           class="flex h-6 flex-1 cursor-row-resize items-center justify-center"
           @mousedown="startResize"
@@ -92,51 +221,203 @@ onBeforeUnmount(() => {
         >
           <span class="h-1.5 w-12 rounded-full bg-muted" />
         </div>
-        <Button variant="ghost" size="icon" class="ml-3" @click="closeDrawer">
-          <X class="h-4 w-4" />
-          <span class="sr-only">Close drawer</span>
+        <Button variant="ghost" size="icon" class="ml-3" @click="isDrawerOpen ? minimizeDrawer() : openDrawer()">
+          <X v-if="isDrawerOpen" class="h-4 w-4" />
+          <ChevronUp v-else class="h-4 w-4" />
+          <span class="sr-only">{{ isDrawerOpen ? 'Minimize drawer' : 'Expand drawer' }}</span>
         </Button>
       </div>
 
-      <Tabs v-model="activeTab" class="flex h-[calc(100%-48px)] flex-col">
-        <TabsList class="mx-4 mt-3 grid w-fit grid-cols-2">
-          <TabsTrigger value="softphone" class="flex items-center gap-2">
+      <Tabs v-if="isDrawerOpen" v-model="activeTab" class="flex h-full flex-col border-t">
+        <TabsList class="mx-4 mt-2 grid w-fit grid-cols-2">
+          <TabsTrigger value="softphone" class="flex items-center gap-2" @click="openDrawer('softphone')">
             <Phone class="h-4 w-4" />
             Softphone
             <span
               class="inline-flex h-2 w-2 rounded-full"
-              :class="softphoneConnected ? 'bg-emerald-500' : 'bg-muted-foreground/40'"
+              :class="softphone.isConnected.value ? 'bg-emerald-500' : 'bg-muted-foreground/40'"
             />
           </TabsTrigger>
-          <TabsTrigger value="ai" class="flex items-center gap-2">
+          <TabsTrigger value="ai" class="flex items-center gap-2" @click="openDrawer('ai')">
             <Sparkles class="h-4 w-4" />
             AI Agent
           </TabsTrigger>
         </TabsList>
 
-        <div class="flex-1 overflow-hidden">
+        <div v-show="isDrawerOpen" class="flex-1 overflow-hidden">
           <TabsContent value="softphone" class="h-full">
             <div class="flex h-full flex-col gap-4 px-6 pb-6 pt-4">
-              <div class="flex items-center justify-between rounded-lg border border-border bg-muted/30 px-4 py-3">
+              <div
+                class="flex items-center justify-between rounded-lg border px-4 py-3"
+                :class="softphone.isConnected.value ? 'border-emerald-200 bg-emerald-50/40' : 'border-border bg-muted/30'"
+              >
                 <div>
-                  <Label class="text-sm font-medium">Softphone availability</Label>
+                  <p class="text-sm font-medium">Softphone</p>
                   <p class="text-xs text-muted-foreground">
-                    Turn on to initialize the softphone connection.
+                    {{ softphone.isConnected.value ? 'Ready to place and receive calls.' : 'Connect to start placing calls.' }}
                   </p>
                 </div>
-                <Switch v-model:checked="softphoneEnabled" />
+                <div class="flex items-center gap-2 text-xs">
+                  <span
+                    class="inline-flex h-2.5 w-2.5 rounded-full"
+                    :class="softphone.isConnected.value ? 'bg-emerald-500' : 'bg-muted-foreground/40'"
+                  />
+                  <span class="text-muted-foreground">{{ statusLabel }}</span>
+                </div>
               </div>
 
-              <div class="flex items-center gap-3 text-sm text-muted-foreground">
-                <span
-                  class="inline-flex h-2.5 w-2.5 rounded-full"
-                  :class="softphoneConnected ? 'bg-emerald-500' : 'bg-muted-foreground/40'"
-                />
-                <span>{{ statusLabel }}</span>
+              <div v-if="softphone.incomingCall.value" class="rounded-lg border border-blue-200 bg-blue-50/60 p-4">
+                <div class="text-center space-y-4">
+                  <div>
+                    <p class="text-sm text-muted-foreground">Incoming call from</p>
+                    <p class="text-2xl font-semibold">
+                      {{ formatPhoneNumber(softphone.incomingCall.value.fromNumber) }}
+                    </p>
+                  </div>
+                  <div class="flex gap-2 justify-center">
+                    <Button @click="handleAccept" class="bg-emerald-500 hover:bg-emerald-600">
+                      <Phone class="h-4 w-4 mr-2" />
+                      Accept
+                    </Button>
+                    <Button @click="handleReject" variant="destructive">
+                      <PhoneOff class="h-4 w-4 mr-2" />
+                      Reject
+                    </Button>
+                  </div>
+                </div>
               </div>
 
-              <div class="flex-1 rounded-lg border border-dashed border-border bg-muted/20 p-4 text-sm text-muted-foreground">
-                Softphone controls will appear here.
+              <div v-if="softphone.currentCall.value" class="space-y-4">
+                <div class="rounded-lg border bg-muted/40 p-4 text-center space-y-2">
+                  <p class="text-sm text-muted-foreground">
+                    {{ softphone.currentCall.value.direction === 'outbound' ? 'Calling' : 'Connected with' }}
+                  </p>
+                  <p class="text-2xl font-semibold">
+                    {{ formatPhoneNumber(
+                      softphone.currentCall.value.direction === 'outbound'
+                        ? softphone.currentCall.value.toNumber
+                        : softphone.currentCall.value.fromNumber
+                    ) }}
+                  </p>
+                  <p class="text-xs text-muted-foreground capitalize">{{ softphone.callStatus.value }}</p>
+                </div>
+
+                <div class="grid grid-cols-3 gap-2">
+                  <Button variant="outline" size="sm" @click="softphone.toggleMute">
+                    <Mic v-if="!softphone.isMuted.value" class="h-4 w-4" />
+                    <MicOff v-else class="h-4 w-4" />
+                  </Button>
+                  <Button variant="outline" size="sm" @click="showDialpad = !showDialpad">
+                    <Hash class="h-4 w-4" />
+                  </Button>
+                  <Button variant="destructive" size="sm" @click="handleEndCall">
+                    <PhoneOff class="h-4 w-4" />
+                  </Button>
+                </div>
+
+                <div v-if="showDialpad" class="grid grid-cols-3 gap-2">
+                  <Button
+                    v-for="digit in ['1', '2', '3', '4', '5', '6', '7', '8', '9', '*', '0', '#']"
+                    :key="digit"
+                    variant="outline"
+                    size="sm"
+                    @click="handleDtmf(digit)"
+                    class="h-12 text-lg font-semibold"
+                  >
+                    {{ digit }}
+                  </Button>
+                </div>
+              </div>
+
+              <div v-if="softphone.aiSuggestions.value.length > 0" class="space-y-2">
+                <h3 class="text-sm font-semibold flex items-center gap-2">
+                  <span>AI Assistant</span>
+                  <span class="px-2 py-0.5 text-xs bg-blue-100 text-blue-700 rounded-full">
+                    {{ softphone.aiSuggestions.value.length }}
+                  </span>
+                </h3>
+                <div class="space-y-2 max-h-40 overflow-y-auto">
+                  <div
+                    v-for="(suggestion, index) in softphone.aiSuggestions.value.slice(0, 5)"
+                    :key="index"
+                    class="rounded-lg border p-3 text-sm transition-all"
+                    :class="{
+                      'bg-blue-50 border-blue-200': suggestion.type === 'response',
+                      'bg-emerald-50 border-emerald-200': suggestion.type === 'action',
+                      'bg-purple-50 border-purple-200': suggestion.type === 'insight',
+                    }"
+                  >
+                    <div class="flex items-center gap-2 mb-1">
+                      <span
+                        class="text-xs font-semibold uppercase"
+                        :class="{
+                          'text-blue-700': suggestion.type === 'response',
+                          'text-emerald-700': suggestion.type === 'action',
+                          'text-purple-700': suggestion.type === 'insight',
+                        }"
+                      >
+                        {{ suggestion.type }}
+                      </span>
+                      <span class="text-xs text-muted-foreground">just now</span>
+                    </div>
+                    <p class="leading-relaxed">{{ suggestion.text }}</p>
+                  </div>
+                </div>
+              </div>
+
+              <div v-if="!softphone.currentCall.value && !softphone.incomingCall.value" class="space-y-4">
+                <div>
+                  <label class="text-sm font-medium">Phone Number</label>
+                  <Input
+                    v-model="phoneNumber"
+                    placeholder="+1234567890"
+                    class="mt-1"
+                    @keyup.enter="handleCall"
+                  />
+                </div>
+
+                <div class="grid grid-cols-3 gap-2">
+                  <Button
+                    v-for="digit in ['1', '2', '3', '4', '5', '6', '7', '8', '9', '*', '0', '#']"
+                    :key="digit"
+                    variant="outline"
+                    @click="phoneNumber += digit"
+                    class="h-12 text-lg font-semibold"
+                  >
+                    {{ digit }}
+                  </Button>
+                </div>
+
+                <div class="flex gap-2">
+                  <Button @click="handleCall" class="flex-1" :disabled="!phoneNumber">
+                    <Phone class="h-4 w-4 mr-2" />
+                    Call
+                  </Button>
+                  <Button @click="phoneNumber = ''" variant="outline">
+                    <X class="h-4 w-4" />
+                  </Button>
+                </div>
+
+                <div v-if="softphone.callHistory.value.length > 0" class="space-y-2">
+                  <h3 class="text-sm font-semibold">Recent Calls</h3>
+                  <div class="space-y-1 max-h-40 overflow-y-auto">
+                    <div
+                      v-for="call in softphone.callHistory.value.slice(0, 5)"
+                      :key="call.callSid"
+                      class="flex items-center justify-between rounded-md px-2 py-1 hover:bg-muted/40 cursor-pointer"
+                      @click="phoneNumber = call.direction === 'outbound' ? call.toNumber : call.fromNumber"
+                    >
+                      <div class="flex items-center gap-2">
+                        <Phone v-if="call.direction === 'outbound'" class="h-3 w-3 text-emerald-500" />
+                        <PhoneIncoming v-else class="h-3 w-3 text-blue-500" />
+                        <span class="text-sm">
+                          {{ formatPhoneNumber(call.direction === 'outbound' ? call.toNumber : call.fromNumber) }}
+                        </span>
+                      </div>
+                      <span class="text-xs text-muted-foreground">{{ formatDuration(call.duration) }}</span>
+                    </div>
+                  </div>
+                </div>
               </div>
             </div>
           </TabsContent>
diff --git a/frontend/layouts/default.vue b/frontend/layouts/default.vue
index b881d82..955868e 100644
--- a/frontend/layouts/default.vue
+++ b/frontend/layouts/default.vue
@@ -73,7 +73,7 @@ const breadcrumbs = computed(() => {
         <slot />
       </div>
 
-      <BottomDrawer />
+      
     </SidebarInset>
   </SidebarProvider>
 </template>