WIP - scaffold approvals

.env.api

@@ -5,6 +5,14 @@ DATABASE_URL="mysql://platform:platform@db:3306/platform"
 CENTRAL_DATABASE_URL="mysql://root:asjdnfqTash37faggT@db:3306/central_platform"
 REDIS_URL="redis://redis:6379"
 
+# Meilisearch (optional)
+MEILI_HOST="http://meilisearch:7700"
+MEILI_API_KEY="dev-meili-master-key"
+MEILI_INDEX_PREFIX="tenant_"
+
 # JWT, multi-tenant hints, etc.
 JWT_SECRET="devsecret"
 TENANCY_STRATEGY="single-db"
+
+
+CENTRAL_SUBDOMAINS="central,admin"

.env.web

@@ -2,4 +2,4 @@ NUXT_PORT=3001
 NUXT_HOST=0.0.0.0
 
 # Point Nuxt to the API container (not localhost)
-NUXT_PUBLIC_API_BASE_URL=http://jupiter.routebox.co:3000
+NUXT_PUBLIC_API_BASE_URL=https://tenant1.routebox.co

DEBUG_INCOMING_CALL.md

@@ -0,0 +1,83 @@
+# Debugging Incoming Call Issue
+
+## Current Problem
+- Hear "Connecting to your call" message (TwiML is executing)
+- No ring on mobile after "Connecting" message
+- Click Accept button does nothing
+- Call never connects
+
+## Root Cause Hypothesis
+The Twilio Device SDK is likely **NOT receiving the incoming call event** from Twilio's Signaling Server. This could be because:
+
+1. **Identity Mismatch**: The Device's identity (from JWT token) doesn't match the `<Client>ID</Client>` in TwiML
+2. **Device Not Registered**: Device registration isn't completing before the call arrives
+3. **Twilio Signaling Issue**: Device isn't connected to Twilio Signaling Server
+
+## How to Debug
+
+### Step 1: Check Device Identity in Console
+When you open the softphone dialog, **open Browser DevTools Console (F12)**
+
+You should see logs like:
+```
+Token received, creating Device...
+Token identity: e6d45fa3-a108-4085-81e5-a8e05e85e6fb
+Token grants: {voice: {...}}
+Registering Twilio Device...
+✓ Twilio Device registered - ready to receive calls
+Device identity: e6d45fa3-a108-4085-81e5-a8e05e85e6fb
+Device state: ready
+```
+
+**Note the Device identity value** - e.g., "e6d45fa3-a108-4085-81e5-a8e05e85e6fb"
+
+### Step 2: Check Backend Logs
+When you make an inbound call, look for backend logs showing:
+
+```
+╔════════════════════════════════════════╗
+║ === INBOUND CALL RECEIVED ===
+╚════════════════════════════════════════╝
+...
+Client IDs to dial: e6d45fa3-a108-4085-81e5-a8e05e85e6fb
+First Client ID format check: "e6d45fa3-a108-4085-81e5-a8e05e85e6fb" (length: 36)
+```
+
+### Step 3: Compare Identities
+The Device identity from frontend console MUST MATCH the Client ID from backend logs.
+
+**If they match**: The issue is with Twilio Signaling or Device SDK configuration
+**If they don't match**: We found the bug - identity mismatch
+
+### Step 4: Monitor Incoming Event
+When you make the inbound call, keep watching the browser console for:
+
+```
+🔔 Twilio Device INCOMING event received: {...}
+```
+
+**If this appears**: The Device SDK IS receiving the call, so the Accept button issue is frontend
+**If this doesn't appear**: The Device SDK is NOT receiving the call, so it's an identity/registration issue
+
+## What Changed
+- Frontend now relies on **Twilio Device SDK `incoming` event** (not Socket.IO) for showing incoming call
+- Added comprehensive logging to Device initialization
+- Added logging to Accept button handler
+- Backend logs Device ID format for comparison
+
+## Next Steps
+
+1. Make an inbound call
+2. Check browser console for the 5 logs above
+3. Check backend logs for Client ID
+4. Look for "🔔 Twilio Device INCOMING event" in browser console
+5. Try clicking Accept and watch console for "📞 Accepting call" logs
+6. Report back with:
+   - Device identity from console
+   - Client ID from backend logs
+   - Whether "🔔 Twilio Device INCOMING event" appears
+   - Whether any accept logs appear
+
+## Important Files
+- Backend: `/backend/src/voice/voice.controller.ts` (lines 205-210 show Client ID logging)
+- Frontend: `/frontend/composables/useSoftphone.ts` (Device initialization and incoming handler)

SOFTPHONE_AI_ASSISTANT.md

@@ -0,0 +1,173 @@
+# Softphone AI Assistant - Complete Implementation
+
+## 🎉 Features Implemented
+
+### ✅ Real-time AI Call Assistant
+- **OpenAI Realtime API Integration** - Listens to live calls and provides suggestions
+- **Audio Streaming** - Twilio Media Streams fork audio to backend for AI processing
+- **Real-time Transcription** - Speech-to-text during calls
+- **Smart Suggestions** - AI analyzes conversation and advises the agent
+
+## 🔧 Architecture
+
+### Backend Flow
+```
+Inbound Call → TwiML (<Start><Stream> + <Dial>) 
+→ Media Stream WebSocket → OpenAI Realtime API 
+→ AI Processing → Socket.IO → Frontend
+```
+
+### Key Components
+
+1. **TwiML Structure** (`voice.controller.ts:226-234`)
+   - `<Start><Stream>` - Forks audio for AI processing
+   - `<Dial><Client>` - Connects call to agent's softphone
+
+2. **OpenAI Integration** (`voice.service.ts:431-519`)
+   - WebSocket connection to `wss://api.openai.com/v1/realtime?model=gpt-4o-realtime-preview-2024-10-01`
+   - Session config with custom instructions for agent assistance
+   - Handles transcripts and generates suggestions
+
+3. **AI Message Handler** (`voice.service.ts:609-707`)
+   - Processes OpenAI events (transcripts, suggestions, audio)
+   - Routes suggestions to frontend via Socket.IO
+   - Saves transcripts to database
+
+4. **Voice Gateway** (`voice.gateway.ts:272-289`)
+   - `notifyAiTranscript()` - Real-time transcript chunks
+   - `notifyAiSuggestion()` - AI suggestions to agent
+
+### Frontend Components
+
+1. **Softphone Dialog** (`SoftphoneDialog.vue:104-135`)
+   - AI Assistant section with badge showing suggestion count
+   - Color-coded suggestions (blue=response, green=action, purple=insight)
+   - Animated highlight for newest suggestion
+
+2. **Softphone Composable** (`useSoftphone.ts:515-535`)
+   - Socket.IO event handlers for `ai:suggestion` and `ai:transcript`
+   - Maintains history of last 10 suggestions
+   - Maintains history of last 50 transcript items
+
+## 📋 AI Prompt Configuration
+
+The AI is instructed to:
+- **Listen, not talk** - It advises the agent, not the caller
+- **Provide concise suggestions** - 1-2 sentences max
+- **Use formatted output**:
+  - `💡 Suggestion: [advice]`
+  - `⚠️ Alert: [important notice]`
+  - `📋 Action: [CRM action]`
+
+## 🎨 UI Features
+
+### Suggestion Types
+- **Response** (Blue) - Suggested replies or approaches
+- **Action** (Green) - Recommended CRM actions
+- **Insight** (Purple) - Important alerts or observations
+
+### Visual Feedback
+- Badge showing number of suggestions
+- Newest suggestion pulses for attention
+- Auto-scrolling suggestion list
+- Timestamp on each suggestion
+
+## 🔍 How to Monitor
+
+### 1. Backend Logs
+```bash
+# Watch for AI events
+docker logs -f neo-backend-1 | grep -E "AI|OpenAI|transcript|suggestion"
+```
+
+Key log markers:
+- `📝 Transcript chunk:` - Real-time speech detection
+- `✅ Final transcript:` - Complete transcript saved
+- `💡 AI Suggestion:` - AI-generated advice
+
+### 2. Database
+```sql
+-- View call transcripts
+SELECT call_sid, ai_transcript, created_at 
+FROM calls 
+ORDER BY created_at DESC 
+LIMIT 5;
+```
+
+### 3. Frontend Console
+- Open browser DevTools Console
+- Watch for: "AI suggestion:", "AI transcript:"
+
+## 🚀 Testing
+
+1. **Make a test call** to your Twilio number
+2. **Accept the call** in the softphone dialog
+3. **Talk during the call** - Say something like "I need to schedule a follow-up"
+4. **Watch the UI** - AI suggestions appear in real-time
+5. **Check logs** - See transcription and suggestion generation
+
+## 📊 Current Status
+
+✅ **Working**:
+- Inbound calls ring softphone
+- Media stream forks audio to backend
+- OpenAI processes audio (1300+ packets/call)
+- AI generates suggestions
+- Suggestions appear in frontend
+- Transcripts saved to database
+
+## 🔧 Configuration
+
+### Required Environment Variables
+```env
+# OpenAI API Key (set in tenant integrations config)
+OPENAI_API_KEY=sk-...
+
+# Optional overrides
+OPENAI_MODEL=gpt-4o-realtime-preview-2024-10-01
+OPENAI_VOICE=alloy
+```
+
+### Tenant Configuration
+Set in Settings > Integrations:
+- OpenAI API Key
+- Model (optional)
+- Voice (optional)
+
+## 🎯 Next Steps (Optional Enhancements)
+
+1. **CRM Tool Execution** - Implement actual tool calls (search contacts, create tasks)
+2. **Audio Response** - Send OpenAI audio back to caller (two-way AI interaction)
+3. **Sentiment Analysis** - Track call sentiment in real-time
+4. **Call Summary** - Generate post-call summary automatically
+5. **Custom Prompts** - Allow agents to customize AI instructions per call type
+
+## 🐛 Troubleshooting
+
+### No suggestions appearing?
+1. Check OpenAI API key is configured
+2. Verify WebSocket connection logs show "OpenAI Realtime connected"
+3. Check frontend Socket.IO connection is established
+4. Verify user ID matches between backend and frontend
+
+### Transcripts not saving?
+1. Check tenant database connection
+2. Verify `calls` table has `ai_transcript` column
+3. Check logs for "Failed to update transcript" errors
+
+### OpenAI connection fails?
+1. Verify API key is valid
+2. Check model name is correct
+3. Review WebSocket close codes in logs
+
+## 📝 Files Modified
+
+**Backend:**
+- `/backend/src/voice/voice.service.ts` - OpenAI integration & AI message handling
+- `/backend/src/voice/voice.controller.ts` - TwiML generation with stream fork
+- `/backend/src/voice/voice.gateway.ts` - Socket.IO event emission
+- `/backend/src/main.ts` - Media stream WebSocket handler
+
+**Frontend:**
+- `/frontend/components/SoftphoneDialog.vue` - AI suggestions UI
+- `/frontend/composables/useSoftphone.ts` - Socket.IO event handlers

backend/.env.example

@@ -18,3 +18,6 @@ JWT_EXPIRES_IN="7d"
 # Application
 NODE_ENV="development"
 PORT="3000"
+
+# Central Admin Subdomains (comma-separated list of subdomains that access the central database)
+CENTRAL_SUBDOMAINS="central,admin"

backend/migrations/tenant/20250126000003_create_custom_migrations.js

@@ -0,0 +1,29 @@
+exports.up = function (knex) {
+  return knex.schema.createTable('custom_migrations', (table) => {
+    table.uuid('id').primary().defaultTo(knex.raw('(UUID())'));
+    table.uuid('tenantId').notNullable();
+    table.string('name', 255).notNullable();
+    table.text('description');
+    table.enum('type', [
+      'create_table',
+      'add_column',
+      'alter_column',
+      'add_index',
+      'drop_table',
+      'custom',
+    ]).notNullable();
+    table.text('sql').notNullable();
+    table.enum('status', ['pending', 'executed', 'failed']).defaultTo('pending');
+    table.timestamp('executedAt').nullable();
+    table.text('error').nullable();
+    table.timestamps(true, true);
+
+    table.index(['tenantId']);
+    table.index(['status']);
+    table.index(['created_at']);
+  });
+};
+
+exports.down = function (knex) {
+  return knex.schema.dropTableIfExists('custom_migrations');
+};

backend/migrations/tenant/20250126000006_add_name_field_to_objects.js

@@ -0,0 +1,11 @@
+exports.up = function (knex) {
+  return knex.schema.table('object_definitions', (table) => {
+    table.string('nameField', 255).comment('API name of the field to use as record display name');
+  });
+};
+
+exports.down = function (knex) {
+  return knex.schema.table('object_definitions', (table) => {
+    table.dropColumn('nameField');
+  });
+};

backend/migrations/tenant/20250126000007_add_app_id_to_objects.js

@@ -0,0 +1,22 @@
+exports.up = function (knex) {
+  return knex.schema.table('object_definitions', (table) => {
+    table.uuid('app_id').nullable()
+      .comment('Optional: App that this object belongs to');
+    
+    table
+      .foreign('app_id')
+      .references('id')
+      .inTable('apps')
+      .onDelete('SET NULL');
+    
+    table.index(['app_id']);
+  });
+};
+
+exports.down = function (knex) {
+  return knex.schema.table('object_definitions', (table) => {
+    table.dropForeign('app_id');
+    table.dropIndex('app_id');
+    table.dropColumn('app_id');
+  });
+};

backend/migrations/tenant/20250126000008_create_page_layouts.js

@@ -0,0 +1,29 @@
+/**
+ * @param { import("knex").Knex } knex
+ * @returns { Promise<void> }
+ */
+exports.up = function(knex) {
+  return knex.schema.createTable('page_layouts', (table) => {
+    table.uuid('id').primary().defaultTo(knex.raw('(UUID())'));
+    table.string('name').notNullable();
+    table.uuid('object_id').notNullable();
+    table.boolean('is_default').defaultTo(false);
+    table.json('layout_config').notNullable();
+    table.text('description');
+    table.timestamps(true, true);
+
+    // Foreign key to object_definitions
+    table.foreign('object_id').references('id').inTable('object_definitions').onDelete('CASCADE');
+
+    // Index for faster lookups
+    table.index(['object_id', 'is_default']);
+  });
+};
+
+/**
+ * @param { import("knex").Knex } knex
+ * @returns { Promise<void> }
+ */
+exports.down = function(knex) {
+  return knex.schema.dropTable('page_layouts');
+};

backend/migrations/tenant/20250129000001_add_authorization_system.js

@@ -0,0 +1,103 @@
+exports.up = function (knex) {
+  return knex.schema
+    // Add orgWideDefault to object_definitions
+    .alterTable('object_definitions', (table) => {
+      table
+        .enum('orgWideDefault', ['private', 'public_read', 'public_read_write'])
+        .defaultTo('private')
+        .notNullable();
+    })
+    // Create role_object_permissions table
+    .createTable('role_object_permissions', (table) => {
+      table.uuid('id').primary().defaultTo(knex.raw('(UUID())'));
+      table.uuid('roleId').notNullable();
+      table.uuid('objectDefinitionId').notNullable();
+      table.boolean('canCreate').defaultTo(false);
+      table.boolean('canRead').defaultTo(false);
+      table.boolean('canEdit').defaultTo(false);
+      table.boolean('canDelete').defaultTo(false);
+      table.boolean('canViewAll').defaultTo(false);
+      table.boolean('canModifyAll').defaultTo(false);
+      table.timestamps(true, true);
+
+      table
+        .foreign('roleId')
+        .references('id')
+        .inTable('roles')
+        .onDelete('CASCADE');
+      table
+        .foreign('objectDefinitionId')
+        .references('id')
+        .inTable('object_definitions')
+        .onDelete('CASCADE');
+      table.unique(['roleId', 'objectDefinitionId']);
+      table.index(['roleId']);
+      table.index(['objectDefinitionId']);
+    })
+    // Create role_field_permissions table
+    .createTable('role_field_permissions', (table) => {
+      table.uuid('id').primary().defaultTo(knex.raw('(UUID())'));
+      table.uuid('roleId').notNullable();
+      table.uuid('fieldDefinitionId').notNullable();
+      table.boolean('canRead').defaultTo(true);
+      table.boolean('canEdit').defaultTo(true);
+      table.timestamps(true, true);
+
+      table
+        .foreign('roleId')
+        .references('id')
+        .inTable('roles')
+        .onDelete('CASCADE');
+      table
+        .foreign('fieldDefinitionId')
+        .references('id')
+        .inTable('field_definitions')
+        .onDelete('CASCADE');
+      table.unique(['roleId', 'fieldDefinitionId']);
+      table.index(['roleId']);
+      table.index(['fieldDefinitionId']);
+    })
+    // Create record_shares table for sharing specific records
+    .createTable('record_shares', (table) => {
+      table.uuid('id').primary().defaultTo(knex.raw('(UUID())'));
+      table.uuid('objectDefinitionId').notNullable();
+      table.uuid('recordId').notNullable();
+      table.uuid('granteeUserId').notNullable();
+      table.uuid('grantedByUserId').notNullable();
+      table.json('accessLevel').notNullable(); // { canRead, canEdit, canDelete }
+      table.timestamp('expiresAt').nullable();
+      table.timestamp('revokedAt').nullable();
+      table.timestamp('createdAt').defaultTo(knex.fn.now());
+      table.timestamp('updatedAt').defaultTo(knex.fn.now());
+
+      table
+        .foreign('objectDefinitionId')
+        .references('id')
+        .inTable('object_definitions')
+        .onDelete('CASCADE');
+      table
+        .foreign('granteeUserId')
+        .references('id')
+        .inTable('users')
+        .onDelete('CASCADE');
+      table
+        .foreign('grantedByUserId')
+        .references('id')
+        .inTable('users')
+        .onDelete('CASCADE');
+      table.index(['objectDefinitionId', 'recordId']);
+      table.index(['granteeUserId']);
+      table.index(['expiresAt']);
+      table.index(['revokedAt']);
+    });
+};
+
+exports.down = function (knex) {
+  return knex.schema
+    .dropTableIfExists('record_shares')
+    .dropTableIfExists('role_field_permissions')
+    .dropTableIfExists('role_object_permissions')
+    .alterTable('object_definitions', (table) => {
+      table.dropColumn('orgWideDefault');
+    });
+};

backend/migrations/tenant/20250203000001_create_calls_table.js

@@ -0,0 +1,55 @@
+/**
+ * @param { import("knex").Knex } knex
+ * @returns { Promise<void> }
+ */
+exports.up = async function (knex) {
+  // Create calls table for tracking voice calls
+  await knex.schema.createTable('calls', (table) => {
+    table.string('id', 36).primary();
+    table.string('call_sid', 100).unique().notNullable().comment('Twilio call SID');
+    table.enum('direction', ['inbound', 'outbound']).notNullable();
+    table.string('from_number', 20).notNullable();
+    table.string('to_number', 20).notNullable();
+    table.enum('status', [
+      'queued',
+      'ringing',
+      'in-progress',
+      'completed',
+      'busy',
+      'failed',
+      'no-answer',
+      'canceled'
+    ]).notNullable().defaultTo('queued');
+    table.integer('duration_seconds').unsigned().nullable();
+    table.string('recording_url', 500).nullable();
+    table.text('ai_transcript').nullable().comment('Full transcript from OpenAI');
+    table.text('ai_summary').nullable().comment('AI-generated summary');
+    table.json('ai_insights').nullable().comment('Structured insights from AI');
+    table.string('user_id', 36).notNullable().comment('User who handled the call');
+    table.timestamp('started_at').nullable();
+    table.timestamp('ended_at').nullable();
+    table.timestamp('created_at').defaultTo(knex.fn.now());
+    table.timestamp('updated_at').defaultTo(knex.fn.now());
+
+    // Indexes
+    table.index('call_sid');
+    table.index('user_id');
+    table.index('status');
+    table.index('direction');
+    table.index(['created_at', 'user_id']);
+
+    // Foreign key to users table
+    table.foreign('user_id').references('id').inTable('users').onDelete('CASCADE');
+  });
+
+  console.log('✅ Created calls table');
+};
+
+/**
+ * @param { import("knex").Knex } knex
+ * @returns { Promise<void> }
+ */
+exports.down = async function (knex) {
+  await knex.schema.dropTableIfExists('calls');
+  console.log('✅ Dropped calls table');
+};

backend/migrations/tenant/20250305000001_create_contacts_and_contact_details.js

@@ -0,0 +1,207 @@
+exports.up = async function (knex) {
+  await knex.schema.createTable('contacts', (table) => {
+    table.uuid('id').primary().defaultTo(knex.raw('(UUID())'));
+    table.string('firstName', 100).notNullable();
+    table.string('lastName', 100).notNullable();
+    table.uuid('accountId').notNullable();
+    table.timestamps(true, true);
+
+    table
+      .foreign('accountId')
+      .references('id')
+      .inTable('accounts')
+      .onDelete('CASCADE');
+    table.index(['accountId']);
+    table.index(['lastName', 'firstName']);
+  });
+
+  await knex.schema.createTable('contact_details', (table) => {
+    table.uuid('id').primary().defaultTo(knex.raw('(UUID())'));
+    table.string('relatedObjectType', 100).notNullable();
+    table.uuid('relatedObjectId').notNullable();
+    table.string('detailType', 50).notNullable();
+    table.string('label', 100);
+    table.text('value').notNullable();
+    table.boolean('isPrimary').defaultTo(false);
+    table.timestamps(true, true);
+
+    table.index(['relatedObjectType', 'relatedObjectId']);
+    table.index(['detailType']);
+  });
+
+  const [contactObjectId] = await knex('object_definitions').insert({
+    id: knex.raw('(UUID())'),
+    apiName: 'Contact',
+    label: 'Contact',
+    pluralLabel: 'Contacts',
+    description: 'Standard Contact object',
+    isSystem: true,
+    isCustom: false,
+    created_at: knex.fn.now(),
+    updated_at: knex.fn.now(),
+  });
+
+  const contactObjectDefId =
+    contactObjectId ||
+    (await knex('object_definitions').where('apiName', 'Contact').first()).id;
+
+  await knex('field_definitions').insert([
+    {
+      id: knex.raw('(UUID())'),
+      objectDefinitionId: contactObjectDefId,
+      apiName: 'firstName',
+      label: 'First Name',
+      type: 'String',
+      length: 100,
+      isRequired: true,
+      isSystem: true,
+      isCustom: false,
+      displayOrder: 1,
+      created_at: knex.fn.now(),
+      updated_at: knex.fn.now(),
+    },
+    {
+      id: knex.raw('(UUID())'),
+      objectDefinitionId: contactObjectDefId,
+      apiName: 'lastName',
+      label: 'Last Name',
+      type: 'String',
+      length: 100,
+      isRequired: true,
+      isSystem: true,
+      isCustom: false,
+      displayOrder: 2,
+      created_at: knex.fn.now(),
+      updated_at: knex.fn.now(),
+    },
+    {
+      id: knex.raw('(UUID())'),
+      objectDefinitionId: contactObjectDefId,
+      apiName: 'accountId',
+      label: 'Account',
+      type: 'Reference',
+      referenceObject: 'Account',
+      isRequired: true,
+      isSystem: true,
+      isCustom: false,
+      displayOrder: 3,
+      created_at: knex.fn.now(),
+      updated_at: knex.fn.now(),
+    },
+  ]);
+
+  const [contactDetailObjectId] = await knex('object_definitions').insert({
+    id: knex.raw('(UUID())'),
+    apiName: 'ContactDetail',
+    label: 'Contact Detail',
+    pluralLabel: 'Contact Details',
+    description: 'Polymorphic contact detail object',
+    isSystem: true,
+    isCustom: false,
+    created_at: knex.fn.now(),
+    updated_at: knex.fn.now(),
+  });
+
+  const contactDetailObjectDefId =
+    contactDetailObjectId ||
+    (await knex('object_definitions').where('apiName', 'ContactDetail').first())
+      .id;
+
+  const contactDetailRelationObjects = ['Account', 'Contact']
+
+  await knex('field_definitions').insert([
+    {
+      id: knex.raw('(UUID())'),
+      objectDefinitionId: contactDetailObjectDefId,
+      apiName: 'relatedObjectType',
+      label: 'Related Object Type',
+      type: 'PICKLIST',
+      length: 100,
+      isRequired: true,
+      isSystem: false,
+      isCustom: false,
+      displayOrder: 1,
+      ui_metadata: JSON.stringify({
+        options: contactDetailRelationObjects.map((value) => ({ label: value, value })),
+      }),
+      created_at: knex.fn.now(),
+      updated_at: knex.fn.now(),
+    },
+    {
+      id: knex.raw('(UUID())'),
+      objectDefinitionId: contactDetailObjectDefId,
+      apiName: 'relatedObjectId',
+      label: 'Related Object ID',
+      type: 'LOOKUP',
+      length: 36,
+      isRequired: true,
+      isSystem: false,
+      isCustom: false,
+      displayOrder: 2,
+      ui_metadata: JSON.stringify({
+        relationObjects: contactDetailRelationObjects,
+        relationTypeField: 'relatedObjectType',
+        relationDisplayField: 'name',
+      }),
+      created_at: knex.fn.now(),
+      updated_at: knex.fn.now(),
+    },
+    {
+      id: knex.raw('(UUID())'),
+      objectDefinitionId: contactDetailObjectDefId,
+      apiName: 'detailType',
+      label: 'Detail Type',
+      type: 'String',
+      length: 50,
+      isRequired: true,
+      isSystem: false,
+      isCustom: false,
+      displayOrder: 3,
+      created_at: knex.fn.now(),
+      updated_at: knex.fn.now(),
+    },
+    {
+      id: knex.raw('(UUID())'),
+      objectDefinitionId: contactDetailObjectDefId,
+      apiName: 'label',
+      label: 'Label',
+      type: 'String',
+      length: 100,
+      isSystem: false,
+      isCustom: false,
+      displayOrder: 4,
+      created_at: knex.fn.now(),
+      updated_at: knex.fn.now(),
+    },
+    {
+      id: knex.raw('(UUID())'),
+      objectDefinitionId: contactDetailObjectDefId,
+      apiName: 'value',
+      label: 'Value',
+      type: 'Text',
+      isRequired: true,
+      isSystem: false,
+      isCustom: false,
+      displayOrder: 5,
+      created_at: knex.fn.now(),
+      updated_at: knex.fn.now(),
+    },
+    {
+      id: knex.raw('(UUID())'),
+      objectDefinitionId: contactDetailObjectDefId,
+      apiName: 'isPrimary',
+      label: 'Primary',
+      type: 'Boolean',
+      isSystem: false,
+      isCustom: false,
+      displayOrder: 6,
+      created_at: knex.fn.now(),
+      updated_at: knex.fn.now(),
+    },
+  ]);
+};
+
+exports.down = async function (knex) {
+  await knex.schema.dropTableIfExists('contact_details');
+  await knex.schema.dropTableIfExists('contacts');
+};

backend/migrations/tenant/20250305000002_update_contact_detail_polymorphic_fields.js

@@ -0,0 +1,101 @@
+exports.up = async function (knex) {
+  const contactDetailObject = await knex('object_definitions')
+    .where({ apiName: 'ContactDetail' })
+    .first();
+
+  if (!contactDetailObject) return;
+
+  const relationObjects = ['Account', 'Contact'];
+
+  await knex('field_definitions')
+    .where({
+      objectDefinitionId: contactDetailObject.id,
+      apiName: 'relatedObjectType',
+    })
+    .update({
+      type: 'PICKLIST',
+      length: 100,
+      isSystem: false,
+      ui_metadata: JSON.stringify({
+        options: relationObjects.map((value) => ({ label: value, value })),
+      }),
+      updated_at: knex.fn.now(),
+    });
+
+  await knex('field_definitions')
+    .where({
+      objectDefinitionId: contactDetailObject.id,
+      apiName: 'relatedObjectId',
+    })
+    .update({
+      type: 'LOOKUP',
+      length: 36,
+      isSystem: false,
+      ui_metadata: JSON.stringify({
+        relationObjects,
+        relationTypeField: 'relatedObjectType',
+        relationDisplayField: 'name',
+      }),
+      updated_at: knex.fn.now(),
+    });
+
+  await knex('field_definitions')
+    .whereIn('apiName', [
+      'detailType',
+      'label',
+      'value',
+      'isPrimary',
+    ])
+    .andWhere({ objectDefinitionId: contactDetailObject.id })
+    .update({
+      isSystem: false,
+      updated_at: knex.fn.now(),
+    });
+};
+
+exports.down = async function (knex) {
+  const contactDetailObject = await knex('object_definitions')
+    .where({ apiName: 'ContactDetail' })
+    .first();
+
+  if (!contactDetailObject) return;
+
+  await knex('field_definitions')
+    .where({
+      objectDefinitionId: contactDetailObject.id,
+      apiName: 'relatedObjectType',
+    })
+    .update({
+      type: 'String',
+      length: 100,
+      isSystem: true,
+      ui_metadata: null,
+      updated_at: knex.fn.now(),
+    });
+
+  await knex('field_definitions')
+    .where({
+      objectDefinitionId: contactDetailObject.id,
+      apiName: 'relatedObjectId',
+    })
+    .update({
+      type: 'String',
+      length: 36,
+      isSystem: true,
+      ui_metadata: null,
+      updated_at: knex.fn.now(),
+    });
+
+  await knex('field_definitions')
+    .whereIn('apiName', [
+      'detailType',
+      'label',
+      'value',
+      'isPrimary',
+    ])
+    .andWhere({ objectDefinitionId: contactDetailObject.id })
+    .update({
+      isSystem: true,
+      updated_at: knex.fn.now(),
+    });
+};

backend/migrations/tenant/20250305000003_make_contact_detail_fields_editable.js

@@ -0,0 +1,45 @@
+exports.up = async function (knex) {
+  const contactDetailObject = await knex('object_definitions')
+    .where({ apiName: 'ContactDetail' })
+    .first();
+
+  if (!contactDetailObject) return;
+
+  await knex('field_definitions')
+    .where({ objectDefinitionId: contactDetailObject.id })
+    .whereIn('apiName', [
+      'relatedObjectType',
+      'relatedObjectId',
+      'detailType',
+      'label',
+      'value',
+      'isPrimary',
+    ])
+    .update({
+      isSystem: false,
+      updated_at: knex.fn.now(),
+    });
+};
+
+exports.down = async function (knex) {
+  const contactDetailObject = await knex('object_definitions')
+    .where({ apiName: 'ContactDetail' })
+    .first();
+
+  if (!contactDetailObject) return;
+
+  await knex('field_definitions')
+    .where({ objectDefinitionId: contactDetailObject.id })
+    .whereIn('apiName', [
+      'relatedObjectType',
+      'relatedObjectId',
+      'detailType',
+      'label',
+      'value',
+      'isPrimary',
+    ])
+    .update({
+      isSystem: true,
+      updated_at: knex.fn.now(),
+    });
+};

backend/migrations/tenant/20250311000002_add_owner_to_contacts.js

@@ -0,0 +1,62 @@
+exports.up = async function (knex) {
+  // Add ownerId column to contacts
+  await knex.schema.alterTable('contacts', (table) => {
+    table.uuid('ownerId');
+    table
+      .foreign('ownerId')
+      .references('id')
+      .inTable('users')
+      .onDelete('SET NULL');
+    table.index(['ownerId']);
+  });
+
+  // Add ownerId field definition metadata for Contact object
+  const contactObject = await knex('object_definitions')
+    .where('apiName', 'Contact')
+    .first();
+
+  if (contactObject) {
+    const existingField = await knex('field_definitions')
+      .where({
+        objectDefinitionId: contactObject.id,
+        apiName: 'ownerId',
+      })
+      .first();
+
+    if (!existingField) {
+      await knex('field_definitions').insert({
+        id: knex.raw('(UUID())'),
+        objectDefinitionId: contactObject.id,
+        apiName: 'ownerId',
+        label: 'Owner',
+        type: 'Reference',
+        referenceObject: 'User',
+        isSystem: true,
+        isCustom: false,
+        displayOrder: 4,
+        created_at: knex.fn.now(),
+        updated_at: knex.fn.now(),
+      });
+    }
+  }
+};
+
+exports.down = async function (knex) {
+  const contactObject = await knex('object_definitions')
+    .where('apiName', 'Contact')
+    .first();
+
+  if (contactObject) {
+    await knex('field_definitions')
+      .where({
+        objectDefinitionId: contactObject.id,
+        apiName: 'ownerId',
+      })
+      .delete();
+  }
+
+  await knex.schema.alterTable('contacts', (table) => {
+    table.dropForeign(['ownerId']);
+    table.dropColumn('ownerId');
+  });
+};

backend/migrations/tenant/20260301120000_add_approval_engine_tables.js

@@ -0,0 +1,190 @@
+exports.up = async function (knex) {
+  await knex.schema.createTable('approval_definitions', (table) => {
+    table.string('id', 191).primary().defaultTo(knex.raw('(UUID())'));
+    table.string('name', 191).notNullable();
+    table.text('description');
+    table.string('triggerType', 191).notNullable();
+    table.string('targetObjectType', 191);
+    table.json('entryCriteria');
+    table.json('steps');
+    table.json('votingPolicy');
+    table.string('rejectionRule', 191);
+    table.string('materialChangePolicy', 191);
+    table.integer('version').notNullable().defaultTo(1);
+    table.boolean('isActive').notNullable().defaultTo(true);
+    table.timestamp('createdAt').notNullable().defaultTo(knex.fn.now());
+    table.timestamp('updatedAt').notNullable().defaultTo(knex.fn.now());
+  });
+
+  await knex.schema.createTable('approval_requests', (table) => {
+    table.string('id', 191).primary().defaultTo(knex.raw('(UUID())'));
+    table.string('definitionId', 191).notNullable();
+    table.string('status', 191).notNullable().defaultTo('pending');
+    table.string('targetObjectType', 191).notNullable();
+    table.string('targetObjectId', 191).notNullable();
+    table.string('action', 191);
+    table.string('stateFrom', 191);
+    table.string('stateTo', 191);
+    table.json('fieldChanges');
+    table.json('snapshot');
+    table.string('versionHash', 191);
+    table.string('submittedById', 191);
+    table.timestamp('submittedAt');
+    table.string('currentStepKey', 191);
+    table.timestamp('createdAt').notNullable().defaultTo(knex.fn.now());
+    table.timestamp('updatedAt').notNullable().defaultTo(knex.fn.now());
+
+    table.index(['definitionId']);
+    table.index(['targetObjectType', 'targetObjectId']);
+    table.index(['submittedById']);
+    table
+      .foreign('definitionId')
+      .references('id')
+      .inTable('approval_definitions')
+      .onDelete('CASCADE')
+      .onUpdate('CASCADE');
+    table
+      .foreign('submittedById')
+      .references('id')
+      .inTable('users')
+      .onDelete('SET NULL')
+      .onUpdate('CASCADE');
+  });
+
+  await knex.schema.createTable('approval_steps', (table) => {
+    table.string('id', 191).primary().defaultTo(knex.raw('(UUID())'));
+    table.string('requestId', 191).notNullable();
+    table.string('stepKey', 191).notNullable();
+    table.string('name', 191).notNullable();
+    table.integer('stepOrder').notNullable();
+    table.string('status', 191).notNullable().defaultTo('pending');
+    table.json('routing');
+    table.json('voting');
+    table.timestamp('dueAt');
+    table.timestamp('completedAt');
+    table.timestamp('createdAt').notNullable().defaultTo(knex.fn.now());
+    table.timestamp('updatedAt').notNullable().defaultTo(knex.fn.now());
+
+    table.index(['requestId']);
+    table.index(['status']);
+    table
+      .foreign('requestId')
+      .references('id')
+      .inTable('approval_requests')
+      .onDelete('CASCADE')
+      .onUpdate('CASCADE');
+  });
+
+  await knex.schema.createTable('approval_assignments', (table) => {
+    table.string('id', 191).primary().defaultTo(knex.raw('(UUID())'));
+    table.string('stepId', 191).notNullable();
+    table.string('assigneeId', 191).notNullable();
+    table.string('status', 191).notNullable().defaultTo('pending');
+    table.text('response');
+    table.timestamp('respondedAt');
+    table.timestamp('dueAt');
+    table.string('reassignedFromId', 191);
+    table.string('delegatedById', 191);
+    table.timestamp('createdAt').notNullable().defaultTo(knex.fn.now());
+    table.timestamp('updatedAt').notNullable().defaultTo(knex.fn.now());
+
+    table.index(['stepId']);
+    table.index(['assigneeId']);
+    table.index(['status']);
+    table
+      .foreign('stepId')
+      .references('id')
+      .inTable('approval_steps')
+      .onDelete('CASCADE')
+      .onUpdate('CASCADE');
+    table
+      .foreign('assigneeId')
+      .references('id')
+      .inTable('users')
+      .onDelete('RESTRICT')
+      .onUpdate('CASCADE');
+    table
+      .foreign('reassignedFromId')
+      .references('id')
+      .inTable('users')
+      .onDelete('SET NULL')
+      .onUpdate('CASCADE');
+    table
+      .foreign('delegatedById')
+      .references('id')
+      .inTable('users')
+      .onDelete('SET NULL')
+      .onUpdate('CASCADE');
+  });
+
+  await knex.schema.createTable('approval_effect_logs', (table) => {
+    table.string('id', 191).primary().defaultTo(knex.raw('(UUID())'));
+    table.string('requestId', 191).notNullable();
+    table.string('effectKey', 191).notNullable();
+    table.string('status', 191).notNullable().defaultTo('success');
+    table.json('response');
+    table.timestamp('executedAt').notNullable().defaultTo(knex.fn.now());
+
+    table.unique(['requestId', 'effectKey']);
+    table.index(['requestId']);
+    table
+      .foreign('requestId')
+      .references('id')
+      .inTable('approval_requests')
+      .onDelete('CASCADE')
+      .onUpdate('CASCADE');
+  });
+
+  await knex.schema.createTable('tasks', (table) => {
+    table.string('id', 191).primary().defaultTo(knex.raw('(UUID())'));
+    table.string('title', 191).notNullable();
+    table.text('description');
+    table.string('status', 191).notNullable().defaultTo('open');
+    table.string('priority', 191);
+    table.timestamp('dueAt');
+    table.string('assignedToId', 191);
+    table.string('relatedObjectType', 191);
+    table.string('relatedObjectId', 191);
+    table.timestamp('createdAt').notNullable().defaultTo(knex.fn.now());
+    table.timestamp('updatedAt').notNullable().defaultTo(knex.fn.now());
+
+    table.index(['assignedToId']);
+    table.index(['relatedObjectType', 'relatedObjectId']);
+    table
+      .foreign('assignedToId')
+      .references('id')
+      .inTable('users')
+      .onDelete('SET NULL')
+      .onUpdate('CASCADE');
+  });
+
+  await knex.schema.createTable('activity_logs', (table) => {
+    table.string('id', 191).primary().defaultTo(knex.raw('(UUID())'));
+    table.string('action', 191).notNullable();
+    table.string('subjectType', 191).notNullable();
+    table.string('subjectId', 191).notNullable();
+    table.text('description');
+    table.json('properties');
+    table.string('causerId', 191);
+    table.timestamp('createdAt').notNullable().defaultTo(knex.fn.now());
+
+    table.index(['subjectType', 'subjectId']);
+    table.index(['causerId']);
+    table
+      .foreign('causerId')
+      .references('id')
+      .inTable('users')
+      .onDelete('SET NULL')
+      .onUpdate('CASCADE');
+  });
+};
+
+exports.down = async function (knex) {
+  await knex.schema.dropTableIfExists('activity_logs');
+  await knex.schema.dropTableIfExists('tasks');
+  await knex.schema.dropTableIfExists('approval_effect_logs');
+  await knex.schema.dropTableIfExists('approval_assignments');
+  await knex.schema.dropTableIfExists('approval_steps');
+  await knex.schema.dropTableIfExists('approval_requests');
+  await knex.schema.dropTableIfExists('approval_definitions');
+};

backend/package.json

@@ -26,6 +26,11 @@
     "migrate:all-tenants": "ts-node -r tsconfig-paths/register scripts/migrate-all-tenants.ts"
   },
   "dependencies": {
+    "@casl/ability": "^6.7.5",
+    "@fastify/websocket": "^10.0.1",
+    "@langchain/core": "^1.1.12",
+    "@langchain/langgraph": "^1.0.15",
+    "@langchain/openai": "^1.2.1",
     "@nestjs/bullmq": "^10.1.0",
     "@nestjs/common": "^10.3.0",
     "@nestjs/config": "^3.1.1",
@@ -33,6 +38,9 @@
     "@nestjs/jwt": "^10.2.0",
     "@nestjs/passport": "^10.0.3",
     "@nestjs/platform-fastify": "^10.3.0",
+    "@nestjs/platform-socket.io": "^10.4.20",
+    "@nestjs/serve-static": "^4.0.2",
+    "@nestjs/websockets": "^10.4.20",
     "@prisma/client": "^5.8.0",
     "bcrypt": "^5.1.1",
     "bullmq": "^5.1.0",
@@ -40,12 +48,17 @@
     "class-validator": "^0.14.1",
     "ioredis": "^5.3.2",
     "knex": "^3.1.0",
+    "langchain": "^1.2.7",
     "mysql2": "^3.15.3",
     "objection": "^3.1.5",
+    "openai": "^6.15.0",
     "passport": "^0.7.0",
     "passport-jwt": "^4.0.1",
     "reflect-metadata": "^0.2.1",
-    "rxjs": "^7.8.1"
+    "rxjs": "^7.8.1",
+    "socket.io": "^4.8.3",
+    "twilio": "^5.11.1",
+    "ws": "^8.18.3"
   },
   "devDependencies": {
     "@nestjs/cli": "^10.3.0",

backend/prisma/migrations/20260103054426_add_integrations_config/migration.sql

@@ -0,0 +1,2 @@
+-- AlterTable
+ALTER TABLE `tenants` ADD COLUMN `integrationsConfig` JSON NULL;

backend/prisma/schema-central.prisma

@@ -1,6 +1,7 @@
 generator client {
-  provider = "prisma-client-js"
+  provider      = "prisma-client-js"
-  output   = "../node_modules/.prisma/central"
+  output        = "../node_modules/.prisma/central"
+  binaryTargets = ["native", "debian-openssl-3.0.x"]
 }
 
 datasource db {
@@ -23,17 +24,18 @@ model User {
 }
 
 model Tenant {
-  id          String   @id @default(cuid())
+  id                 String   @id @default(cuid())
-  name        String
+  name               String
-  slug        String   @unique // Used for identification
+  slug               String   @unique // Used for identification
-  dbHost      String   // Database host
+  dbHost             String   // Database host
-  dbPort      Int      @default(3306)
+  dbPort             Int      @default(3306)
-  dbName      String   // Database name
+  dbName             String   // Database name
-  dbUsername  String   // Database username
+  dbUsername         String   // Database username
-  dbPassword  String   // Encrypted database password
+  dbPassword         String   // Encrypted database password
-  status      String   @default("active") // active, suspended, deleted
+  integrationsConfig Json?    // Encrypted JSON config for external services (Twilio, OpenAI, etc.)
-  createdAt   DateTime @default(now())
+  status             String   @default("active") // active, suspended, deleted
-  updatedAt   DateTime @updatedAt
+  createdAt          DateTime @default(now())
+  updatedAt          DateTime @updatedAt
 
   domains     Domain[]
 

backend/prisma/schema.prisma

@@ -3,8 +3,9 @@
 // NOTE: Each tenant has its own database, so there is NO tenantId column in these tables
 
 generator client {
-  provider = "prisma-client-js"
+  provider      = "prisma-client-js"
-  output   = "../node_modules/.prisma/tenant"
+  output        = "../node_modules/.prisma/tenant"
+  binaryTargets = ["native", "debian-openssl-3.0.x"]
 }
 
 datasource db {
@@ -124,6 +125,7 @@ model FieldDefinition {
   isSystem             Boolean  @default(false)
   isCustom             Boolean  @default(true)
   displayOrder         Int      @default(0)
+  uiMetadata           Json?    @map("ui_metadata")
   createdAt            DateTime @default(now()) @map("created_at")
   updatedAt            DateTime @updatedAt @map("updated_at")
 
@@ -143,12 +145,42 @@ model Account {
   createdAt DateTime @default(now())
   updatedAt DateTime @updatedAt
 
-  owner  User   @relation(fields: [ownerId], references: [id])
+  owner    User     @relation(fields: [ownerId], references: [id])
+  contacts Contact[]
 
   @@index([ownerId])
   @@map("accounts")
 }
 
+model Contact {
+  id        String   @id @default(uuid())
+  firstName String
+  lastName  String
+  accountId String
+  createdAt DateTime @default(now())
+  updatedAt DateTime @updatedAt
+
+  account Account @relation(fields: [accountId], references: [id], onDelete: Cascade)
+
+  @@index([accountId])
+  @@map("contacts")
+}
+
+model ContactDetail {
+  id                String   @id @default(uuid())
+  relatedObjectType String
+  relatedObjectId   String
+  detailType        String
+  label             String?
+  value             String
+  isPrimary         Boolean  @default(false)
+  createdAt         DateTime @default(now())
+  updatedAt         DateTime @updatedAt
+
+  @@index([relatedObjectType, relatedObjectId])
+  @@map("contact_details")
+}
+
 // Application Builder
 model App {
   id          String   @id @default(uuid())

backend/scripts/README.md

@@ -1,8 +1,53 @@
-# Tenant Migration Scripts
+# Tenant Migration & Admin Scripts
 
-This directory contains scripts for managing database migrations across all tenants in the multi-tenant platform.
+This directory contains scripts for managing database migrations across all tenants and creating admin users in the multi-tenant platform.
 
-## Available Scripts
+## Admin User Management
+
+### Create Central Admin User
+
+```bash
+npm run create-central-admin
+```
+
+Creates an administrator user in the **central database**. Central admins can:
+- Manage tenants (create, update, delete)
+- Access platform-wide administration features
+- View all tenant information
+- Manage tenant provisioning
+
+**Interactive Mode:**
+```bash
+npm run create-central-admin
+# You will be prompted for:
+# - Email
+# - Password
+# - First Name (optional)
+# - Last Name (optional)
+# - Role (admin or superadmin)
+```
+
+**Non-Interactive Mode (using environment variables):**
+```bash
+EMAIL=admin@example.com PASSWORD=securepass123 FIRST_NAME=John LAST_NAME=Doe ROLE=superadmin npm run create-central-admin
+```
+
+**Logging In as Central Admin:**
+1. Access the application using a central subdomain (e.g., `central.yourdomain.com` or `admin.yourdomain.com`)
+2. Enter your central admin credentials
+3. You'll be authenticated against the central database (not a tenant database)
+
+**Note:** The system automatically detects if you're logging in from a central subdomain based on the `CENTRAL_SUBDOMAINS` environment variable (defaults to `central,admin`). No special UI or configuration is needed on the frontend.
+
+### Create Tenant User
+
+For creating users within a specific tenant database, use:
+```bash
+npm run create-tenant-user <tenant-slug>
+# (Note: This script may need to be created or already exists)
+```
+
+## Migration Scripts
 
 ### 1. Create a New Migration
 

backend/scripts/migrate-all-tenants.ts

@@ -43,10 +43,14 @@ function decryptPassword(encryptedPassword: string): string {
 function createTenantKnexConnection(tenant: any): Knex {
   const decryptedPassword = decryptPassword(tenant.dbPassword);
 
+  // Use Docker hostname 'db' when running inside container
+  // The dbHost will be 'db' for Docker connections or 'localhost' for local development
+  const dbHost = tenant.dbHost;
+
   return knex({
     client: 'mysql2',
     connection: {
-      host: tenant.dbHost,
+      host: dbHost,
       port: tenant.dbPort,
       user: tenant.dbUsername,
       password: decryptedPassword,
@@ -79,7 +83,7 @@ async function migrateTenant(tenant: any): Promise<void> {
       });
     }
   } catch (error) {
-    console.error(`❌ ${tenant.name}: Migration failed:`, error.message);
+    console.error(`❌ ${tenant.name}: Migration failed:`, error);
     throw error;
   } finally {
     await tenantKnex.destroy();

backend/scripts/seed-default-roles.ts

@@ -0,0 +1,181 @@
+import { Knex } from 'knex';
+import * as knexLib from 'knex';
+
+/**
+ * Create a Knex connection for tenant database
+ */
+function createKnexConnection(database: string): Knex {
+  return knexLib.default({
+    client: 'mysql2',
+    connection: {
+      host: process.env.DB_HOST || 'db',
+      port: parseInt(process.env.DB_PORT || '3306'),
+      user: 'root',
+      password: 'asjdnfqTash37faggT',
+      database: database,
+    },
+  });
+}
+
+interface RoleWithPermissions {
+  name: string;
+  description: string;
+  objectPermissions: {
+    [objectApiName: string]: {
+      canCreate: boolean;
+      canRead: boolean;
+      canEdit: boolean;
+      canDelete: boolean;
+      canViewAll: boolean;
+      canModifyAll: boolean;
+    };
+  };
+}
+
+const DEFAULT_ROLES: RoleWithPermissions[] = [
+  {
+    name: 'System Administrator',
+    description: 'Full access to all objects and records. Can view and modify all data.',
+    objectPermissions: {
+      '*': {
+        canCreate: true,
+        canRead: true,
+        canEdit: true,
+        canDelete: true,
+        canViewAll: true,
+        canModifyAll: true,
+      },
+    },
+  },
+  {
+    name: 'Standard User',
+    description: 'Can create, read, edit, and delete own records. Respects OWD settings.',
+    objectPermissions: {
+      '*': {
+        canCreate: true,
+        canRead: true,
+        canEdit: true,
+        canDelete: true,
+        canViewAll: false,
+        canModifyAll: false,
+      },
+    },
+  },
+  {
+    name: 'Read Only',
+    description: 'Can only read records based on OWD settings. No create, edit, or delete.',
+    objectPermissions: {
+      '*': {
+        canCreate: false,
+        canRead: true,
+        canEdit: false,
+        canDelete: false,
+        canViewAll: false,
+        canModifyAll: false,
+      },
+    },
+  },
+];
+
+async function seedRolesForTenant(knex: Knex, tenantName: string) {
+  console.log(`\n🌱 Seeding roles for tenant: ${tenantName}`);
+
+  // Get all object definitions
+  const objectDefinitions = await knex('object_definitions').select('id', 'apiName');
+
+  for (const roleData of DEFAULT_ROLES) {
+    // Check if role already exists
+    const existingRole = await knex('roles')
+      .where({ name: roleData.name })
+      .first();
+
+    let roleId: string;
+
+    if (existingRole) {
+      console.log(`   ℹ️  Role "${roleData.name}" already exists, skipping...`);
+      roleId = existingRole.id;
+    } else {
+      // Create role
+      await knex('roles').insert({
+        name: roleData.name,
+        guardName: 'api',
+        description: roleData.description,
+      });
+
+      // Get the inserted role
+      const newRole = await knex('roles')
+        .where({ name: roleData.name })
+        .first();
+
+      roleId = newRole.id;
+      console.log(`   ✅ Created role: ${roleData.name}`);
+    }
+
+    // Create object permissions for all objects
+    const wildcardPermissions = roleData.objectPermissions['*'];
+    
+    for (const objectDef of objectDefinitions) {
+      // Check if permission already exists
+      const existingPermission = await knex('role_object_permissions')
+        .where({
+          roleId: roleId,
+          objectDefinitionId: objectDef.id,
+        })
+        .first();
+
+      if (!existingPermission) {
+        await knex('role_object_permissions').insert({
+          roleId: roleId,
+          objectDefinitionId: objectDef.id,
+          canCreate: wildcardPermissions.canCreate,
+          canRead: wildcardPermissions.canRead,
+          canEdit: wildcardPermissions.canEdit,
+          canDelete: wildcardPermissions.canDelete,
+          canViewAll: wildcardPermissions.canViewAll,
+          canModifyAll: wildcardPermissions.canModifyAll,
+        });
+      }
+    }
+
+    console.log(`   📋 Set permissions for ${objectDefinitions.length} objects`);
+  }
+}
+
+async function seedAllTenants() {
+  console.log('🚀 Starting role seeding for all tenants...\n');
+
+  // For now, seed the main tenant database
+  const databases = ['tenant_tenant1'];
+
+  let successCount = 0;
+  let errorCount = 0;
+
+  for (const database of databases) {
+    try {
+      const knex = createKnexConnection(database);
+      await seedRolesForTenant(knex, database);
+      await knex.destroy();
+      successCount++;
+    } catch (error) {
+      console.error(`❌ ${database}: Seeding failed:`, error.message);
+      errorCount++;
+    }
+  }
+
+  console.log('\n============================================================');
+  console.log('📊 Seeding Summary');
+  console.log('============================================================');
+  console.log(`✅ Successful: ${successCount}`);
+  console.log(`❌ Failed: ${errorCount}`);
+
+  if (errorCount === 0) {
+    console.log('\n🎉 All tenant roles seeded successfully!');
+  }
+}
+
+seedAllTenants()
+  .then(() => process.exit(0))
+  .catch((error) => {
+    console.error('Unhandled error:', error);
+    process.exit(1);
+  });

backend/scripts/update-name-field.ts

@@ -0,0 +1,72 @@
+import { getCentralPrisma } from '../src/prisma/central-prisma.service';
+import * as knex from 'knex';
+import * as crypto from 'crypto';
+
+function decrypt(text: string): string {
+  const parts = text.split(':');
+  const iv = Buffer.from(parts.shift()!, 'hex');
+  const encryptedText = Buffer.from(parts.join(':'), 'hex');
+  const key = Buffer.from(process.env.ENCRYPTION_KEY, 'hex');
+  const decipher = crypto.createDecipheriv(
+    'aes-256-cbc',
+    key,
+    iv,
+  );
+  let decrypted = decipher.update(encryptedText);
+  decrypted = Buffer.concat([decrypted, decipher.final()]);
+  return decrypted.toString();
+}
+
+async function updateNameField() {
+  const centralPrisma = getCentralPrisma();
+  
+  try {
+    // Find tenant1
+    const tenant = await centralPrisma.tenant.findFirst({
+      where: {
+        OR: [
+          { id: 'tenant1' },
+          { slug: 'tenant1' },
+        ],
+      },
+    });
+
+    if (!tenant) {
+      console.error('❌ Tenant tenant1 not found');
+      process.exit(1);
+    }
+
+    console.log(`📋 Tenant: ${tenant.name} (${tenant.slug})`);
+    console.log(`📊 Database: ${tenant.dbName}`);
+
+    // Decrypt password
+    const password = decrypt(tenant.dbPassword);
+
+    // Create connection
+    const tenantKnex = knex.default({
+      client: 'mysql2',
+      connection: {
+        host: tenant.dbHost,
+        port: tenant.dbPort,
+        user: tenant.dbUsername,
+        password: password,
+        database: tenant.dbName,
+      },
+    });
+
+    // Update Account object
+    await tenantKnex('object_definitions')
+      .where({ apiName: 'Account' })
+      .update({ nameField: 'name' });
+
+    console.log('✅ Updated Account object nameField to "name"');
+
+    await tenantKnex.destroy();
+    await centralPrisma.$disconnect();
+  } catch (error) {
+    console.error('❌ Error:', error);
+    process.exit(1);
+  }
+}
+
+updateNameField();

backend/src/activity-log/activity-log.controller.ts

@@ -0,0 +1,42 @@
+import { Controller, Get, Post, Body, Query, UseGuards } from '@nestjs/common';
+import { ActivityLogService } from './activity-log.service';
+import { JwtAuthGuard } from '../auth/jwt-auth.guard';
+import { TenantId } from '../tenant/tenant.decorator';
+
+@Controller('activity-log')
+@UseGuards(JwtAuthGuard)
+export class ActivityLogController {
+  constructor(private activityLogService: ActivityLogService) {}
+
+  @Get()
+  async listActivities(
+    @TenantId() tenantId: string,
+    @Query('subjectType') subjectType?: string,
+    @Query('subjectId') subjectId?: string,
+    @Query('causerId') causerId?: string,
+    @Query('action') action?: string,
+  ) {
+    return this.activityLogService.listActivities(tenantId, {
+      subjectType,
+      subjectId,
+      causerId,
+      action,
+    });
+  }
+
+  @Post()
+  async createActivity(
+    @TenantId() tenantId: string,
+    @Body()
+    body: {
+      action: string;
+      subjectType: string;
+      subjectId: string;
+      description?: string;
+      properties?: Record<string, any>;
+      causerId?: string;
+    },
+  ) {
+    return this.activityLogService.logActivity(tenantId, body);
+  }
+}

backend/src/activity-log/activity-log.module.ts

@@ -0,0 +1,12 @@
+import { Module } from '@nestjs/common';
+import { ActivityLogController } from './activity-log.controller';
+import { ActivityLogService } from './activity-log.service';
+import { TenantModule } from '../tenant/tenant.module';
+
+@Module({
+  imports: [TenantModule],
+  controllers: [ActivityLogController],
+  providers: [ActivityLogService],
+  exports: [ActivityLogService],
+})
+export class ActivityLogModule {}

backend/src/activity-log/activity-log.service.ts

@@ -0,0 +1,54 @@
+import { Injectable } from '@nestjs/common';
+import { TenantDatabaseService } from '../tenant/tenant-database.service';
+import { ActivityLog } from '../models/activity-log.model';
+
+export interface ActivityLogInput {
+  action: string;
+  subjectType: string;
+  subjectId: string;
+  description?: string;
+  properties?: Record<string, any>;
+  causerId?: string | null;
+}
+
+@Injectable()
+export class ActivityLogService {
+  constructor(private tenantDbService: TenantDatabaseService) {}
+
+  private async getKnex(tenantId: string) {
+    const resolved = await this.tenantDbService.resolveTenantId(tenantId);
+    return this.tenantDbService.getTenantKnexById(resolved);
+  }
+
+  async logActivity(tenantId: string, input: ActivityLogInput) {
+    const knex = await this.getKnex(tenantId);
+    return ActivityLog.query(knex).insert({
+      action: input.action,
+      subjectType: input.subjectType,
+      subjectId: input.subjectId,
+      description: input.description,
+      properties: input.properties ?? null,
+      causerId: input.causerId ?? null,
+    });
+  }
+
+  async listActivities(
+    tenantId: string,
+    filters: {
+    subjectType?: string;
+    subjectId?: string;
+    causerId?: string;
+    action?: string;
+  },
+  ) {
+    const knex = await this.getKnex(tenantId);
+    return ActivityLog.query(knex)
+      .modify((qb) => {
+        if (filters.subjectType) qb.where('subjectType', filters.subjectType);
+        if (filters.subjectId) qb.where('subjectId', filters.subjectId);
+        if (filters.causerId) qb.where('causerId', filters.causerId);
+        if (filters.action) qb.where('action', filters.action);
+      })
+      .orderBy('createdAt', 'desc');
+  }
+}

backend/src/ai-assistant/ai-assistant.controller.ts

@@ -0,0 +1,41 @@
+import { Body, Controller, Post, UseGuards } from '@nestjs/common';
+import { JwtAuthGuard } from '../auth/jwt-auth.guard';
+import { CurrentUser } from '../auth/current-user.decorator';
+import { TenantId } from '../tenant/tenant.decorator';
+import { AiAssistantService } from './ai-assistant.service';
+import { AiChatRequestDto } from './dto/ai-chat.dto';
+import { AiSearchRequestDto } from './dto/ai-search.dto';
+
+@Controller('ai')
+@UseGuards(JwtAuthGuard)
+export class AiAssistantController {
+  constructor(private readonly aiAssistantService: AiAssistantService) {}
+
+  @Post('chat')
+  async chat(
+    @TenantId() tenantId: string,
+    @CurrentUser() user: any,
+    @Body() payload: AiChatRequestDto,
+  ) {
+    return this.aiAssistantService.handleChat(
+      tenantId,
+      user.userId,
+      payload.message,
+      payload.history,
+      payload.context,
+    );
+  }
+
+  @Post('search')
+  async search(
+    @TenantId() tenantId: string,
+    @CurrentUser() user: any,
+    @Body() payload: AiSearchRequestDto,
+  ) {
+    return this.aiAssistantService.searchRecords(
+      tenantId,
+      user.userId,
+      payload,
+    );
+  }
+}

backend/src/ai-assistant/ai-assistant.module.ts

@@ -0,0 +1,14 @@
+import { Module } from '@nestjs/common';
+import { AiAssistantController } from './ai-assistant.controller';
+import { AiAssistantService } from './ai-assistant.service';
+import { ObjectModule } from '../object/object.module';
+import { PageLayoutModule } from '../page-layout/page-layout.module';
+import { TenantModule } from '../tenant/tenant.module';
+import { MeilisearchModule } from '../search/meilisearch.module';
+
+@Module({
+  imports: [ObjectModule, PageLayoutModule, TenantModule, MeilisearchModule],
+  controllers: [AiAssistantController],
+  providers: [AiAssistantService],
+})
+export class AiAssistantModule {}

backend/src/ai-assistant/ai-assistant.types.ts

@@ -0,0 +1,32 @@
+export interface AiChatMessage {
+  role: 'user' | 'assistant';
+  text: string;
+}
+
+export interface AiChatContext {
+  objectApiName?: string;
+  view?: string;
+  recordId?: string;
+  route?: string;
+}
+
+export interface AiAssistantReply {
+  reply: string;
+  action?: 'create_record' | 'collect_fields' | 'clarify';
+  missingFields?: string[];
+  record?: any;
+}
+
+export interface AiAssistantState {
+  message: string;
+  history?: AiChatMessage[];
+  context: AiChatContext;
+  objectDefinition?: any;
+  pageLayout?: any;
+  extractedFields?: Record<string, any>;
+  requiredFields?: string[];
+  missingFields?: string[];
+  action?: AiAssistantReply['action'];
+  record?: any;
+  reply?: string;
+}

backend/src/ai-assistant/dto/ai-chat.dto.ts

@@ -0,0 +1,36 @@
+import { Type } from 'class-transformer';
+import { IsNotEmpty, IsObject, IsOptional, IsString, ValidateNested } from 'class-validator';
+import { AiChatMessageDto } from './ai-chat.message.dto';
+
+export class AiChatContextDto {
+  @IsOptional()
+  @IsString()
+  objectApiName?: string;
+
+  @IsOptional()
+  @IsString()
+  view?: string;
+
+  @IsOptional()
+  @IsString()
+  recordId?: string;
+
+  @IsOptional()
+  @IsString()
+  route?: string;
+}
+
+export class AiChatRequestDto {
+  @IsString()
+  @IsNotEmpty()
+  message: string;
+
+  @IsOptional()
+  @IsObject()
+  context?: AiChatContextDto;
+
+  @IsOptional()
+  @ValidateNested({ each: true })
+  @Type(() => AiChatMessageDto)
+  history?: AiChatMessageDto[];
+}

backend/src/ai-assistant/dto/ai-chat.message.dto.ts

@@ -0,0 +1,10 @@
+import { IsIn, IsNotEmpty, IsString } from 'class-validator';
+
+export class AiChatMessageDto {
+  @IsIn(['user', 'assistant'])
+  role: 'user' | 'assistant';
+
+  @IsString()
+  @IsNotEmpty()
+  text: string;
+}

backend/src/ai-assistant/dto/ai-search.dto.ts

@@ -0,0 +1,22 @@
+import { Type } from 'class-transformer';
+import { IsNotEmpty, IsOptional, IsString, IsNumber } from 'class-validator';
+
+export class AiSearchRequestDto {
+  @IsString()
+  @IsNotEmpty()
+  objectApiName: string;
+
+  @IsString()
+  @IsNotEmpty()
+  query: string;
+
+  @IsOptional()
+  @Type(() => Number)
+  @IsNumber()
+  page?: number;
+
+  @IsOptional()
+  @Type(() => Number)
+  @IsNumber()
+  pageSize?: number;
+}

backend/src/app.module.ts

@@ -6,6 +6,12 @@ import { AuthModule } from './auth/auth.module';
 import { RbacModule } from './rbac/rbac.module';
 import { ObjectModule } from './object/object.module';
 import { AppBuilderModule } from './app-builder/app-builder.module';
+import { PageLayoutModule } from './page-layout/page-layout.module';
+import { VoiceModule } from './voice/voice.module';
+import { AiAssistantModule } from './ai-assistant/ai-assistant.module';
+import { ActivityLogModule } from './activity-log/activity-log.module';
+import { TaskModule } from './task/task.module';
+import { ApprovalModule } from './approval/approval.module';
 
 @Module({
   imports: [
@@ -18,6 +24,12 @@ import { AppBuilderModule } from './app-builder/app-builder.module';
     RbacModule,
     ObjectModule,
     AppBuilderModule,
+    PageLayoutModule,
+    VoiceModule,
+    AiAssistantModule,
+    ActivityLogModule,
+    TaskModule,
+    ApprovalModule,
   ],
 })
 export class AppModule {}

backend/src/approval/approval-request.controller.ts

@@ -0,0 +1,54 @@
+import { Body, Controller, Get, Patch, Param, Post, UseGuards } from '@nestjs/common';
+import { ApprovalService } from './approval.service';
+import { JwtAuthGuard } from '../auth/jwt-auth.guard';
+import { TenantId } from '../tenant/tenant.decorator';
+
+@Controller('approvals')
+@UseGuards(JwtAuthGuard)
+export class ApprovalRequestController {
+  constructor(private approvalService: ApprovalService) {}
+
+  @Get()
+  async listRequests(@TenantId() tenantId: string) {
+    return this.approvalService.listRequests(tenantId);
+  }
+
+  @Post()
+  async createRequest(
+    @TenantId() tenantId: string,
+    @Body()
+    body: {
+      definitionId: string;
+      targetObjectType: string;
+      targetObjectId: string;
+      action?: string;
+      stateFrom?: string;
+      stateTo?: string;
+      fieldChanges?: Record<string, any>;
+      snapshot?: Record<string, any>;
+      submittedById?: string;
+    },
+  ) {
+    return this.approvalService.createRequest(tenantId, body);
+  }
+
+  @Patch('assignments/:assignmentId')
+  async updateAssignmentStatus(
+    @TenantId() tenantId: string,
+    @Param('assignmentId') assignmentId: string,
+    @Body()
+    body: {
+      status: 'approved' | 'rejected';
+      response?: string;
+      actedById?: string;
+    },
+  ) {
+    return this.approvalService.updateAssignmentStatus(
+      tenantId,
+      assignmentId,
+      body.status,
+      body.response,
+      body.actedById,
+    );
+  }
+}

backend/src/approval/approval-setup.controller.ts

@@ -0,0 +1,56 @@
+import { Body, Controller, Get, Param, Patch, Post, UseGuards } from '@nestjs/common';
+import { ApprovalService } from './approval.service';
+import { JwtAuthGuard } from '../auth/jwt-auth.guard';
+import { TenantId } from '../tenant/tenant.decorator';
+
+@Controller('setup/approvals')
+@UseGuards(JwtAuthGuard)
+export class ApprovalSetupController {
+  constructor(private approvalService: ApprovalService) {}
+
+  @Get()
+  async listDefinitions(@TenantId() tenantId: string) {
+    return this.approvalService.listDefinitions(tenantId);
+  }
+
+  @Post()
+  async createDefinition(
+    @TenantId() tenantId: string,
+    @Body()
+    body: {
+      name: string;
+      description?: string;
+      triggerType: string;
+      targetObjectType?: string;
+      entryCriteria?: Record<string, any>;
+      steps?: Array<Record<string, any>>;
+      votingPolicy?: Record<string, any>;
+      rejectionRule?: string;
+      materialChangePolicy?: string;
+      isActive?: boolean;
+    },
+  ) {
+    return this.approvalService.createDefinition(tenantId, body);
+  }
+
+  @Patch(':definitionId')
+  async updateDefinition(
+    @TenantId() tenantId: string,
+    @Param('definitionId') definitionId: string,
+    @Body()
+    body: {
+      name?: string;
+      description?: string;
+      triggerType?: string;
+      targetObjectType?: string;
+      entryCriteria?: Record<string, any>;
+      steps?: Array<Record<string, any>>;
+      votingPolicy?: Record<string, any>;
+      rejectionRule?: string;
+      materialChangePolicy?: string;
+      isActive?: boolean;
+    },
+  ) {
+    return this.approvalService.updateDefinition(tenantId, definitionId, body);
+  }
+}

backend/src/approval/approval.module.ts

@@ -0,0 +1,14 @@
+import { Module } from '@nestjs/common';
+import { ApprovalService } from './approval.service';
+import { ApprovalSetupController } from './approval-setup.controller';
+import { ApprovalRequestController } from './approval-request.controller';
+import { ActivityLogModule } from '../activity-log/activity-log.module';
+import { TaskModule } from '../task/task.module';
+import { TenantModule } from '../tenant/tenant.module';
+
+@Module({
+  imports: [TenantModule, ActivityLogModule, TaskModule],
+  controllers: [ApprovalSetupController, ApprovalRequestController],
+  providers: [ApprovalService],
+})
+export class ApprovalModule {}

backend/src/approval/approval.service.ts

@@ -0,0 +1,402 @@
+import { Injectable, NotFoundException } from '@nestjs/common';
+import { createHash } from 'crypto';
+import { ActivityLogService } from '../activity-log/activity-log.service';
+import { TaskService } from '../task/task.service';
+import { TenantDatabaseService } from '../tenant/tenant-database.service';
+import { ApprovalDefinition } from '../models/approval-definition.model';
+import { ApprovalRequest } from '../models/approval-request.model';
+import { ApprovalStep } from '../models/approval-step.model';
+import { ApprovalAssignment } from '../models/approval-assignment.model';
+import { ApprovalEffectLog } from '../models/approval-effect-log.model';
+
+interface ApprovalDefinitionInput {
+  name: string;
+  description?: string;
+  triggerType: string;
+  targetObjectType?: string;
+  entryCriteria?: Record<string, any> | null;
+  steps?: Array<Record<string, any>> | null;
+  votingPolicy?: Record<string, any> | null;
+  rejectionRule?: string | null;
+  materialChangePolicy?: string | null;
+  isActive?: boolean;
+}
+
+interface ApprovalRequestInput {
+  definitionId: string;
+  targetObjectType: string;
+  targetObjectId: string;
+  action?: string;
+  stateFrom?: string;
+  stateTo?: string;
+  fieldChanges?: Record<string, any> | null;
+  snapshot?: Record<string, any> | null;
+  submittedById?: string | null;
+}
+
+@Injectable()
+export class ApprovalService {
+  constructor(
+    private tenantDbService: TenantDatabaseService,
+    private activityLogService: ActivityLogService,
+    private taskService: TaskService,
+  ) {}
+
+  private async getKnex(tenantId: string) {
+    const resolved = await this.tenantDbService.resolveTenantId(tenantId);
+    return this.tenantDbService.getTenantKnexById(resolved);
+  }
+
+  async listDefinitions(tenantId: string) {
+    const knex = await this.getKnex(tenantId);
+    return ApprovalDefinition.query(knex).orderBy('createdAt', 'desc');
+  }
+
+  async createDefinition(tenantId: string, input: ApprovalDefinitionInput) {
+    const knex = await this.getKnex(tenantId);
+    const definition = await ApprovalDefinition.query(knex).insert({
+      name: input.name,
+      description: input.description,
+      triggerType: input.triggerType,
+      targetObjectType: input.targetObjectType,
+      entryCriteria: input.entryCriteria ?? null,
+      steps: input.steps ?? null,
+      votingPolicy: input.votingPolicy ?? null,
+      rejectionRule: input.rejectionRule ?? null,
+      materialChangePolicy: input.materialChangePolicy ?? null,
+      isActive: input.isActive ?? true,
+      version: 1,
+    });
+
+    await this.activityLogService.logActivity(tenantId, {
+      action: 'approval_definition.created',
+      subjectType: 'ApprovalDefinition',
+      subjectId: definition.id,
+      description: `Created approval definition ${definition.name}`,
+    });
+
+    return definition;
+  }
+
+  async updateDefinition(
+    tenantId: string,
+    definitionId: string,
+    input: Partial<ApprovalDefinitionInput>,
+  ) {
+    const knex = await this.getKnex(tenantId);
+    const existing = await ApprovalDefinition.query(knex).findById(definitionId);
+
+    if (!existing) {
+      throw new NotFoundException('Approval definition not found');
+    }
+
+    const needsVersionBump =
+      input.entryCriteria !== undefined ||
+      input.steps !== undefined ||
+      input.votingPolicy !== undefined ||
+      input.rejectionRule !== undefined ||
+      input.materialChangePolicy !== undefined;
+
+    const definition = await ApprovalDefinition.query(knex).patchAndFetchById(definitionId, {
+      name: input.name,
+      description: input.description,
+      triggerType: input.triggerType,
+      targetObjectType: input.targetObjectType,
+      entryCriteria: input.entryCriteria ?? undefined,
+      steps: input.steps ?? undefined,
+      votingPolicy: input.votingPolicy ?? undefined,
+      rejectionRule: input.rejectionRule ?? undefined,
+      materialChangePolicy: input.materialChangePolicy ?? undefined,
+      isActive: input.isActive,
+      version: needsVersionBump ? existing.version + 1 : existing.version,
+    });
+
+    await this.activityLogService.logActivity(tenantId, {
+      action: 'approval_definition.updated',
+      subjectType: 'ApprovalDefinition',
+      subjectId: definition.id,
+      description: `Updated approval definition ${definition.name}`,
+    });
+
+    return definition;
+  }
+
+  async listRequests(tenantId: string) {
+    const knex = await this.getKnex(tenantId);
+    return ApprovalRequest.query(knex)
+      .withGraphFetched('[steps.assignments,definition]')
+      .orderBy('createdAt', 'desc');
+  }
+
+  async createRequest(tenantId: string, input: ApprovalRequestInput) {
+    const knex = await this.getKnex(tenantId);
+    const definition = await ApprovalDefinition.query(knex).findById(input.definitionId);
+
+    if (!definition) {
+      throw new NotFoundException('Approval definition not found');
+    }
+
+    const versionHash = this.createVersionHash({
+      snapshot: input.snapshot ?? {},
+      fieldChanges: input.fieldChanges ?? {},
+      definitionVersion: definition.version,
+    });
+
+    const request = await ApprovalRequest.query(knex).insertAndFetch({
+      definitionId: definition.id,
+      status: 'pending',
+      targetObjectType: input.targetObjectType,
+      targetObjectId: input.targetObjectId,
+      action: input.action,
+      stateFrom: input.stateFrom,
+      stateTo: input.stateTo,
+      fieldChanges: input.fieldChanges ?? null,
+      snapshot: input.snapshot ?? null,
+      versionHash,
+      submittedById: input.submittedById ?? null,
+      submittedAt: new Date(),
+    });
+
+    const stepConfigs = Array.isArray(definition.steps) ? definition.steps : [];
+    for (const [index, stepConfig] of stepConfigs.entries()) {
+      const stepKey = stepConfig.key || `step-${index + 1}`;
+      const step = await ApprovalStep.query(knex).insertAndFetch({
+        requestId: request.id,
+        stepKey,
+        name: stepConfig.name || `Step ${index + 1}`,
+        stepOrder: stepConfig.order ?? index + 1,
+        status: 'pending',
+        routing: stepConfig.routing ?? null,
+        voting: stepConfig.voting ?? null,
+        dueAt: stepConfig.dueAt ? new Date(stepConfig.dueAt) : null,
+      });
+
+      const assignees: string[] = Array.isArray(stepConfig.assignees)
+        ? stepConfig.assignees
+        : [];
+
+      for (const assigneeId of assignees) {
+        const assignment = await ApprovalAssignment.query(knex).insertAndFetch({
+          stepId: step.id,
+          assigneeId,
+          status: 'pending',
+          dueAt: stepConfig.dueAt ? new Date(stepConfig.dueAt) : null,
+        });
+
+        await this.taskService.createTask(tenantId, {
+          title: `Approval needed: ${definition.name}`,
+          description: `Approval step ${step.name} requires your review.`,
+          dueAt: stepConfig.dueAt ?? undefined,
+          assignedToId: assigneeId,
+          relatedObjectType: 'ApprovalAssignment',
+          relatedObjectId: assignment.id,
+        });
+
+        await this.activityLogService.logActivity(tenantId, {
+          action: 'approval_assignment.created',
+          subjectType: 'ApprovalAssignment',
+          subjectId: assignment.id,
+          description: `Assignment created for approval step ${step.name}`,
+          causerId: input.submittedById ?? undefined,
+          properties: {
+            requestId: request.id,
+            stepId: step.id,
+          },
+        });
+      }
+    }
+
+    await this.activityLogService.logActivity(tenantId, {
+      action: 'approval_request.created',
+      subjectType: 'ApprovalRequest',
+      subjectId: request.id,
+      description: `Created approval request for ${input.targetObjectType}`,
+      causerId: input.submittedById ?? undefined,
+      properties: {
+        definitionId: definition.id,
+        targetObjectId: input.targetObjectId,
+      },
+    });
+
+    return request;
+  }
+
+  async updateAssignmentStatus(
+    tenantId: string,
+    assignmentId: string,
+    status: 'approved' | 'rejected',
+    response?: string,
+    actedById?: string,
+  ) {
+    const knex = await this.getKnex(tenantId);
+    const assignment = await ApprovalAssignment.query(knex)
+      .findById(assignmentId)
+      .withGraphFetched('step.request');
+
+    if (!assignment) {
+      throw new NotFoundException('Approval assignment not found');
+    }
+
+    const updatedAssignment = await ApprovalAssignment.query(knex).patchAndFetchById(
+      assignmentId,
+      {
+        status,
+        response,
+        respondedAt: new Date(),
+      },
+    );
+
+    await this.taskService.updateTaskByRelated(
+      tenantId,
+      'ApprovalAssignment',
+      assignmentId,
+      {
+        status: 'completed',
+      },
+    );
+
+    await this.activityLogService.logActivity(tenantId, {
+      action: `approval_assignment.${status}`,
+      subjectType: 'ApprovalAssignment',
+      subjectId: assignmentId,
+      description: `Assignment ${status}`,
+      causerId: actedById ?? assignment.assigneeId,
+      properties: {
+        stepId: assignment.stepId,
+        requestId: assignment.step?.requestId,
+      },
+    });
+
+    await this.evaluateStepCompletion(
+      tenantId,
+      assignment.stepId,
+      actedById ?? assignment.assigneeId,
+    );
+
+    return updatedAssignment;
+  }
+
+  private async evaluateStepCompletion(tenantId: string, stepId: string, actedById?: string) {
+    const knex = await this.getKnex(tenantId);
+    const step = await ApprovalStep.query(knex)
+      .findById(stepId)
+      .withGraphFetched('[assignments, request.[definition,steps]]');
+
+    if (!step) {
+      return;
+    }
+
+    const voting = (step.voting as Record<string, any>) || {};
+    const rule = voting.type || 'unanimous';
+    const rejectionRule = voting.rejectionRule || step.request?.definition?.rejectionRule || 'any';
+
+    const approvals = (step.assignments || []).filter((assignment) => assignment.status === 'approved');
+    const rejections = (step.assignments || []).filter((assignment) => assignment.status === 'rejected');
+    const totalAssignments = step.assignments?.length || 1;
+
+    if (rejections.length > 0 && rejectionRule === 'any') {
+      await this.completeStep(tenantId, step, 'rejected', actedById);
+      await this.completeRequestIfNeeded(tenantId, step.requestId, 'rejected', actedById);
+      return;
+    }
+
+    const approved = this.checkApprovalRule(rule, approvals.length, totalAssignments, voting.threshold);
+
+    if (approved) {
+      await this.completeStep(tenantId, step, 'approved', actedById);
+      await this.completeRequestIfNeeded(tenantId, step.requestId, 'approved', actedById);
+    }
+  }
+
+  private checkApprovalRule(rule: string, approvals: number, total: number, threshold?: number) {
+    if (rule === 'majority') {
+      return approvals > total / 2;
+    }
+    if (rule === 'k-of-n') {
+      const required = threshold ?? total;
+      return approvals >= required;
+    }
+    return approvals === total;
+  }
+
+  private async completeStep(
+    tenantId: string,
+    step: { id: string; status: string; requestId: string; name: string },
+    status: string,
+    actedById?: string,
+  ) {
+    const knex = await this.getKnex(tenantId);
+    if (step.status === status) {
+      return;
+    }
+
+    await ApprovalStep.query(knex).patchAndFetchById(step.id, {
+      status,
+      completedAt: new Date(),
+    });
+
+    await this.activityLogService.logActivity(tenantId, {
+      action: `approval_step.${status}`,
+      subjectType: 'ApprovalStep',
+      subjectId: step.id,
+      description: `Step ${step.name} marked ${status}`,
+      causerId: actedById,
+      properties: { requestId: step.requestId },
+    });
+  }
+
+  private async completeRequestIfNeeded(
+    tenantId: string,
+    requestId: string,
+    status: 'approved' | 'rejected',
+    actedById?: string,
+  ) {
+    const knex = await this.getKnex(tenantId);
+    const request = await ApprovalRequest.query(knex)
+      .findById(requestId)
+      .withGraphFetched('steps');
+
+    if (!request) {
+      return;
+    }
+
+    const allApproved = (request.steps || []).every((step) => step.status === 'approved');
+    if (status === 'rejected' || allApproved) {
+      const finalStatus = status === 'rejected' ? 'rejected' : 'approved';
+      await ApprovalRequest.query(knex).patchAndFetchById(requestId, {
+        status: finalStatus,
+      });
+
+      await this.activityLogService.logActivity(tenantId, {
+        action: `approval_request.${finalStatus}`,
+        subjectType: 'ApprovalRequest',
+        subjectId: requestId,
+        description: `Request ${finalStatus}`,
+        causerId: actedById,
+      });
+
+      await this.logEffectExecution(tenantId, requestId, `on_${finalStatus}`);
+    }
+  }
+
+  private async logEffectExecution(tenantId: string, requestId: string, effectKey: string) {
+    const knex = await this.getKnex(tenantId);
+    const existing = await ApprovalEffectLog.query(knex)
+      .where({ requestId, effectKey })
+      .first();
+
+    if (existing) {
+      return existing;
+    }
+
+    return ApprovalEffectLog.query(knex).insert({
+      requestId,
+      effectKey,
+      status: 'success',
+    });
+  }
+
+  private createVersionHash(payload: Record<string, any>) {
+    return createHash('sha256').update(JSON.stringify(payload)).digest('hex');
+  }
+}

backend/src/auth/auth.controller.ts

@@ -5,6 +5,7 @@ import {
   UnauthorizedException,
   HttpCode,
   HttpStatus,
+  Req,
 } from '@nestjs/common';
 import { IsEmail, IsString, MinLength, IsOptional } from 'class-validator';
 import { AuthService } from './auth.service';
@@ -40,17 +41,33 @@ class RegisterDto {
 export class AuthController {
   constructor(private authService: AuthService) {}
 
+  private isCentralSubdomain(subdomain: string): boolean {
+    const centralSubdomains = (process.env.CENTRAL_SUBDOMAINS || 'central,admin').split(',');
+    return centralSubdomains.includes(subdomain);
+  }
+
   @HttpCode(HttpStatus.OK)
   @Post('login')
-  async login(@TenantId() tenantId: string, @Body() loginDto: LoginDto) {
+  async login(
-    if (!tenantId) {
+    @TenantId() tenantId: string,
-      throw new UnauthorizedException('Tenant ID is required');
+    @Body() loginDto: LoginDto,
+    @Req() req: any,
+  ) {
+    const subdomain = req.raw?.subdomain;
+
+ 
+    // If it's a central subdomain, tenantId is not required
+    if (!subdomain || !this.isCentralSubdomain(subdomain)) {
+      if (!tenantId) {
+        throw new UnauthorizedException('Tenant ID is required');
+      }
     }
 
     const user = await this.authService.validateUser(
       tenantId,
       loginDto.email,
       loginDto.password,
+      subdomain,
     );
 
     if (!user) {
@@ -64,9 +81,15 @@ export class AuthController {
   async register(
     @TenantId() tenantId: string,
     @Body() registerDto: RegisterDto,
+    @Req() req: any,
   ) {
-    if (!tenantId) {
+    const subdomain = req.raw?.subdomain;
-      throw new UnauthorizedException('Tenant ID is required');
+
+    // If it's a central subdomain, tenantId is not required
+    if (!subdomain || !this.isCentralSubdomain(subdomain)) {
+      if (!tenantId) {
+        throw new UnauthorizedException('Tenant ID is required');
+      }
     }
 
     const user = await this.authService.register(
@@ -75,6 +98,7 @@ export class AuthController {
       registerDto.password,
       registerDto.firstName,
       registerDto.lastName,
+      subdomain,
     );
 
     return user;

backend/src/auth/auth.service.ts

@@ -1,6 +1,7 @@
 import { Injectable } from '@nestjs/common';
 import { JwtService } from '@nestjs/jwt';
 import { TenantDatabaseService } from '../tenant/tenant-database.service';
+import { getCentralPrisma } from '../prisma/central-prisma.service';
 import * as bcrypt from 'bcrypt';
 
 @Injectable()
@@ -10,11 +11,24 @@ export class AuthService {
     private jwtService: JwtService,
   ) {}
 
+  private isCentralSubdomain(subdomain: string): boolean {
+    const centralSubdomains = (process.env.CENTRAL_SUBDOMAINS || 'central,admin').split(',');
+    return centralSubdomains.includes(subdomain);
+  }
+
   async validateUser(
     tenantId: string,
     email: string,
     password: string,
+    subdomain?: string,
   ): Promise<any> {
+
+    // Check if this is a central subdomain
+    if (subdomain && this.isCentralSubdomain(subdomain)) {
+      return this.validateCentralUser(email, password);
+    }
+
+    // Otherwise, validate as tenant user
     const tenantDb = await this.tenantDbService.getTenantKnex(tenantId);
     
     const user = await tenantDb('users')
@@ -43,6 +57,31 @@ export class AuthService {
     return null;
   }
 
+  private async validateCentralUser(
+    email: string,
+    password: string,
+  ): Promise<any> {
+    const centralPrisma = getCentralPrisma();
+    
+    const user = await centralPrisma.user.findUnique({
+      where: { email },
+    });
+
+    if (!user) {
+      return null;
+    }
+
+    if (await bcrypt.compare(password, user.password)) {
+      const { password: _, ...result } = user;
+      return {
+        ...result,
+        isCentralAdmin: true,
+      };
+    }
+
+    return null;
+  }
+
   async login(user: any) {
     const payload = {
       sub: user.id,
@@ -66,7 +105,14 @@ export class AuthService {
     password: string,
     firstName?: string,
     lastName?: string,
+    subdomain?: string,
   ) {
+    // Check if this is a central subdomain
+    if (subdomain && this.isCentralSubdomain(subdomain)) {
+      return this.registerCentralUser(email, password, firstName, lastName);
+    }
+
+    // Otherwise, register as tenant user
     const tenantDb = await this.tenantDbService.getTenantKnex(tenantId);
     
     const hashedPassword = await bcrypt.hash(password, 10);
@@ -88,4 +134,28 @@ export class AuthService {
     const { password: _, ...result } = user;
     return result;
   }
+
+  private async registerCentralUser(
+    email: string,
+    password: string,
+    firstName?: string,
+    lastName?: string,
+  ) {
+    const centralPrisma = getCentralPrisma();
+    
+    const hashedPassword = await bcrypt.hash(password, 10);
+
+    const user = await centralPrisma.user.create({
+      data: {
+        email,
+        password: hashedPassword,
+        firstName: firstName || null,
+        lastName: lastName || null,
+        isActive: true,
+      },
+    });
+
+    const { password: _, ...result } = user;
+    return result;
+  }
 }

backend/src/main.ts

@@ -3,13 +3,15 @@ import {
   FastifyAdapter,
   NestFastifyApplication,
 } from '@nestjs/platform-fastify';
-import { ValidationPipe } from '@nestjs/common';
+import { ValidationPipe, Logger } from '@nestjs/common';
 import { AppModule } from './app.module';
+import { VoiceService } from './voice/voice.service';
+import { AudioConverterService } from './voice/audio-converter.service';
 
 async function bootstrap() {
   const app = await NestFactory.create<NestFastifyApplication>(
     AppModule,
-    new FastifyAdapter(),
+    new FastifyAdapter({ logger: true }),
   );
 
   // Global validation pipe
@@ -33,6 +35,145 @@ async function bootstrap() {
   const port = process.env.PORT || 3000;
   await app.listen(port, '0.0.0.0');
 
+  // After app is listening, register WebSocket handler
+  const fastifyInstance = app.getHttpAdapter().getInstance();
+  const logger = new Logger('MediaStreamWS');
+  const voiceService = app.get(VoiceService);
+  const audioConverter = app.get(AudioConverterService);
+  
+  const WebSocketServer = require('ws').Server;
+  const wss = new WebSocketServer({ noServer: true });
+
+  // Handle WebSocket upgrades at the server level
+  const server = (fastifyInstance.server as any);
+  
+  // Track active Media Streams connections: streamSid -> WebSocket
+  const mediaStreams: Map<string, any> = new Map();
+  
+  server.on('upgrade', (request: any, socket: any, head: any) => {
+    if (request.url === '/api/voice/media-stream') {
+      logger.log('=== MEDIA STREAM WEBSOCKET UPGRADE REQUEST ===');
+      logger.log(`Path: ${request.url}`);
+      
+      wss.handleUpgrade(request, socket, head, (ws: any) => {
+        logger.log('=== MEDIA STREAM WEBSOCKET UPGRADED SUCCESSFULLY ===');
+        handleMediaStreamSocket(ws);
+      });
+    }
+  });
+  
+  async function handleMediaStreamSocket(ws: any) {
+    let streamSid: string | null = null;
+    let callSid: string | null = null;
+    let tenantDomain: string | null = null;
+    let mediaPacketCount = 0;
+
+    ws.on('message', async (message: Buffer) => {
+      try {
+        const msg = JSON.parse(message.toString());
+
+        switch (msg.event) {
+          case 'connected':
+            logger.log('=== MEDIA STREAM EVENT: CONNECTED ===');
+            logger.log(`Protocol: ${msg.protocol}`);
+            logger.log(`Version: ${msg.version}`);
+            break;
+
+          case 'start':
+            streamSid = msg.streamSid;
+            callSid = msg.start.callSid;
+            tenantDomain = msg.start.customParameters?.tenantId || 'tenant1';
+
+            logger.log(`=== MEDIA STREAM EVENT: START ===`);
+            logger.log(`StreamSid: ${streamSid}`);
+            logger.log(`CallSid: ${callSid}`);
+            logger.log(`Tenant: ${tenantDomain}`);
+            logger.log(`MediaFormat: ${JSON.stringify(msg.start.mediaFormat)}`);
+
+            mediaStreams.set(streamSid, ws);
+            logger.log(`Stored WebSocket for streamSid: ${streamSid}. Total active streams: ${mediaStreams.size}`);
+
+            // Initialize OpenAI Realtime connection
+            logger.log(`Initializing OpenAI Realtime for call ${callSid}...`);
+            try {
+              await voiceService.initializeOpenAIRealtime({
+                callSid,
+                tenantId: tenantDomain,
+                userId: msg.start.customParameters?.userId || 'system',
+              });
+              logger.log(`✓ OpenAI Realtime initialized for call ${callSid}`);
+            } catch (error: any) {
+              logger.error(`Failed to initialize OpenAI: ${error.message}`);
+            }
+            break;
+
+          case 'media':
+            mediaPacketCount++;
+            // Only log every 500 packets to reduce noise
+            if (mediaPacketCount % 500 === 0) {
+              logger.log(`Received media packet #${mediaPacketCount} for StreamSid: ${streamSid}`);
+            }
+
+            if (!callSid || !tenantDomain) {
+              logger.warn('Received media before start event');
+              break;
+            }
+
+            try {
+              // Convert Twilio audio (μ-law 8kHz) to OpenAI format (PCM16 24kHz)
+              const twilioAudio = msg.media.payload;
+              const openaiAudio = audioConverter.twilioToOpenAI(twilioAudio);
+
+              // Send audio to OpenAI Realtime API
+              await voiceService.sendAudioToOpenAI(callSid, openaiAudio);
+            } catch (error: any) {
+              logger.error(`Error processing media: ${error.message}`);
+            }
+            break;
+
+          case 'stop':
+            logger.log(`=== MEDIA STREAM EVENT: STOP ===`);
+            logger.log(`StreamSid: ${streamSid}`);
+            logger.log(`Total media packets received: ${mediaPacketCount}`);
+
+            if (streamSid) {
+              mediaStreams.delete(streamSid);
+              logger.log(`Removed WebSocket for streamSid: ${streamSid}`);
+            }
+
+            // Clean up OpenAI connection
+            if (callSid) {
+              try {
+                logger.log(`Cleaning up OpenAI connection for call ${callSid}...`);
+                await voiceService.cleanupOpenAIConnection(callSid);
+                logger.log(`✓ OpenAI connection cleaned up`);
+              } catch (error: any) {
+                logger.error(`Failed to cleanup OpenAI: ${error.message}`);
+              }
+            }
+            break;
+
+          default:
+            logger.debug(`Unknown media stream event: ${msg.event}`);
+        }
+      } catch (error: any) {
+        logger.error(`Error processing media stream message: ${error.message}`);
+      }
+    });
+
+    ws.on('close', () => {
+      logger.log(`=== MEDIA STREAM WEBSOCKET CLOSED ===`);
+      if (streamSid) {
+        mediaStreams.delete(streamSid);
+      }
+    });
+
+    ws.on('error', (error: Error) => {
+      logger.error(`=== MEDIA STREAM WEBSOCKET ERROR ===`);
+      logger.error(`Error message: ${error.message}`);
+    });
+  }
+
   console.log(`🚀 Application is running on: http://localhost:${port}/api`);
 }
 

backend/src/migration/custom-migration.service.ts

@@ -0,0 +1,306 @@
+import { Injectable, Logger } from '@nestjs/common';
+import { Knex } from 'knex';
+
+export interface CustomMigrationRecord {
+  id: string;
+  tenantId: string;
+  name: string;
+  description: string;
+  type: 'create_table' | 'add_column' | 'alter_column' | 'add_index' | 'drop_table' | 'custom';
+  sql: string;
+  status: 'pending' | 'executed' | 'failed';
+  executedAt?: Date;
+  error?: string;
+  createdAt: Date;
+  updatedAt: Date;
+}
+
+@Injectable()
+export class CustomMigrationService {
+  private readonly logger = new Logger(CustomMigrationService.name);
+
+  /**
+   * Generate SQL to create a table with standard fields
+   */
+  generateCreateTableSQL(
+    tableName: string,
+    fields: {
+      apiName: string;
+      type: string;
+      isRequired?: boolean;
+      isUnique?: boolean;
+      defaultValue?: string;
+    }[] = [],
+  ): string {
+    // Start with standard fields
+    const columns: string[] = [
+      '`id` VARCHAR(36) PRIMARY KEY',
+      '`ownerId` VARCHAR(36)',
+      '`name` VARCHAR(255)',
+      '`created_at` TIMESTAMP DEFAULT CURRENT_TIMESTAMP',
+      '`updated_at` TIMESTAMP DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP',
+    ];
+
+    // Add custom fields
+    for (const field of fields) {
+      const column = this.fieldToColumn(field);
+      columns.push(column);
+    }
+
+    // Add foreign key and index for ownerId
+    columns.push('INDEX `idx_owner` (`ownerId`)');
+
+    return `CREATE TABLE IF NOT EXISTS \`${tableName}\` (
+  ${columns.join(',\n  ')}
+)`;
+  }
+
+  /**
+   * Convert field definition to SQL column definition
+   */
+  private fieldToColumn(field: {
+    apiName: string;
+    type: string;
+    isRequired?: boolean;
+    isUnique?: boolean;
+    defaultValue?: string;
+  }): string {
+    const columnName = field.apiName;
+    let columnDef = `\`${columnName}\``;
+
+    // Map field types to SQL types
+    switch (field.type.toUpperCase()) {
+      case 'TEXT':
+      case 'STRING':
+        columnDef += ' VARCHAR(255)';
+        break;
+      case 'LONG_TEXT':
+        columnDef += ' LONGTEXT';
+        break;
+      case 'NUMBER':
+      case 'DECIMAL':
+        columnDef += ' DECIMAL(18, 2)';
+        break;
+      case 'INTEGER':
+        columnDef += ' INT';
+        break;
+      case 'BOOLEAN':
+        columnDef += ' BOOLEAN DEFAULT FALSE';
+        break;
+      case 'DATE':
+        columnDef += ' DATE';
+        break;
+      case 'DATE_TIME':
+        columnDef += ' DATETIME';
+        break;
+      case 'EMAIL':
+        columnDef += ' VARCHAR(255)';
+        break;
+      case 'URL':
+        columnDef += ' VARCHAR(2048)';
+        break;
+      case 'PHONE':
+        columnDef += ' VARCHAR(20)';
+        break;
+      case 'CURRENCY':
+        columnDef += ' DECIMAL(18, 2)';
+        break;
+      case 'PERCENT':
+        columnDef += ' DECIMAL(5, 2)';
+        break;
+      case 'PICKLIST':
+      case 'MULTI_PICKLIST':
+        columnDef += ' VARCHAR(255)';
+        break;
+      case 'LOOKUP':
+      case 'BELONGS_TO':
+        columnDef += ' VARCHAR(36)';
+        break;
+      default:
+        columnDef += ' VARCHAR(255)';
+    }
+
+    // Add constraints
+    if (field.isRequired) {
+      columnDef += ' NOT NULL';
+    } else {
+      columnDef += ' NULL';
+    }
+
+    if (field.isUnique) {
+      columnDef += ' UNIQUE';
+    }
+
+    if (field.defaultValue !== undefined && field.defaultValue !== null) {
+      columnDef += ` DEFAULT '${field.defaultValue}'`;
+    }
+
+    return columnDef;
+  }
+
+  /**
+   * Create a custom migration record in the database
+   */
+  async createMigrationRecord(
+    tenantKnex: Knex,
+    data: {
+      tenantId: string;
+      name: string;
+      description: string;
+      type: 'create_table' | 'add_column' | 'alter_column' | 'add_index' | 'drop_table' | 'custom';
+      sql: string;
+    },
+  ): Promise<CustomMigrationRecord> {
+    // Ensure custom_migrations table exists
+    await this.ensureMigrationsTable(tenantKnex);
+
+    const id = require('crypto').randomUUID();
+    const now = new Date();
+
+    await tenantKnex('custom_migrations').insert({
+      id,
+      tenantId: data.tenantId,
+      name: data.name,
+      description: data.description,
+      type: data.type,
+      sql: data.sql,
+      status: 'pending',
+      created_at: now,
+      updated_at: now,
+    });
+
+    return tenantKnex('custom_migrations').where({ id }).first();
+  }
+
+  /**
+   * Execute a pending migration and update its status
+   */
+  async executeMigration(
+    tenantKnex: Knex,
+    migrationId: string,
+  ): Promise<CustomMigrationRecord> {
+    try {
+      // Get the migration record
+      const migration = await tenantKnex('custom_migrations')
+        .where({ id: migrationId })
+        .first();
+
+      if (!migration) {
+        throw new Error(`Migration ${migrationId} not found`);
+      }
+
+      if (migration.status === 'executed') {
+        this.logger.log(`Migration ${migrationId} already executed`);
+        return migration;
+      }
+
+      // Execute the SQL
+      this.logger.log(`Executing migration: ${migration.name}`);
+      await tenantKnex.raw(migration.sql);
+
+      // Update status
+      const now = new Date();
+      await tenantKnex('custom_migrations')
+        .where({ id: migrationId })
+        .update({
+          status: 'executed',
+          executedAt: now,
+          updated_at: now,
+        });
+
+      this.logger.log(`Migration ${migration.name} executed successfully`);
+      return tenantKnex('custom_migrations').where({ id: migrationId }).first();
+    } catch (error) {
+      this.logger.error(`Failed to execute migration ${migrationId}:`, error);
+
+      // Update status with error
+      const now = new Date();
+      await tenantKnex('custom_migrations')
+        .where({ id: migrationId })
+        .update({
+          status: 'failed',
+          error: error.message,
+          updated_at: now,
+        });
+
+      throw error;
+    }
+  }
+
+  /**
+   * Create and execute a migration in one step
+   */
+  async createAndExecuteMigration(
+    tenantKnex: Knex,
+    tenantId: string,
+    data: {
+      name: string;
+      description: string;
+      type: 'create_table' | 'add_column' | 'alter_column' | 'add_index' | 'drop_table' | 'custom';
+      sql: string;
+    },
+  ): Promise<CustomMigrationRecord> {
+    // Create the migration record
+    const migration = await this.createMigrationRecord(tenantKnex, {
+      tenantId,
+      ...data,
+    });
+
+    // Execute it immediately
+    return this.executeMigration(tenantKnex, migration.id);
+  }
+
+  /**
+   * Ensure the custom_migrations table exists in the tenant database
+   */
+  private async ensureMigrationsTable(tenantKnex: Knex): Promise<void> {
+    const hasTable = await tenantKnex.schema.hasTable('custom_migrations');
+
+    if (!hasTable) {
+      await tenantKnex.schema.createTable('custom_migrations', (table) => {
+        table.uuid('id').primary();
+        table.uuid('tenantId').notNullable();
+        table.string('name', 255).notNullable();
+        table.text('description');
+        table.enum('type', ['create_table', 'add_column', 'alter_column', 'add_index', 'drop_table', 'custom']).notNullable();
+        table.text('sql').notNullable();
+        table.enum('status', ['pending', 'executed', 'failed']).defaultTo('pending');
+        table.timestamp('executedAt').nullable();
+        table.text('error').nullable();
+        table.timestamps(true, true);
+
+        table.index(['tenantId']);
+        table.index(['status']);
+        table.index(['created_at']);
+      });
+
+      this.logger.log('Created custom_migrations table');
+    }
+  }
+
+  /**
+   * Get all migrations for a tenant
+   */
+  async getMigrations(
+    tenantKnex: Knex,
+    tenantId: string,
+    filter?: {
+      status?: 'pending' | 'executed' | 'failed';
+      type?: string;
+    },
+  ): Promise<CustomMigrationRecord[]> {
+    await this.ensureMigrationsTable(tenantKnex);
+
+    let query = tenantKnex('custom_migrations').where({ tenantId });
+
+    if (filter?.status) {
+      query = query.where({ status: filter.status });
+    }
+
+    if (filter?.type) {
+      query = query.where({ type: filter.type });
+    }
+
+    return query.orderBy('created_at', 'asc');
+  }
+}

backend/src/migration/migration.module.ts

@@ -0,0 +1,10 @@
+import { Module } from '@nestjs/common';
+import { CustomMigrationService } from './custom-migration.service';
+import { TenantModule } from '../tenant/tenant.module';
+
+@Module({
+  imports: [TenantModule],
+  providers: [CustomMigrationService],
+  exports: [CustomMigrationService],
+})
+export class MigrationModule {}

backend/src/models/activity-log.model.ts

@@ -0,0 +1,14 @@
+import { BaseModel } from './base.model';
+
+export class ActivityLog extends BaseModel {
+  static tableName = 'activity_logs';
+
+  id!: string;
+  action!: string;
+  subjectType!: string;
+  subjectId!: string;
+  description?: string;
+  properties?: Record<string, any>;
+  causerId?: string | null;
+  createdAt!: Date;
+}

backend/src/models/approval-assignment.model.ts

@@ -0,0 +1,30 @@
+import { BaseModel } from './base.model';
+import { ApprovalStep } from './approval-step.model';
+
+export class ApprovalAssignment extends BaseModel {
+  static tableName = 'approval_assignments';
+
+  id!: string;
+  stepId!: string;
+  assigneeId!: string;
+  status!: string;
+  response?: string | null;
+  respondedAt?: Date | null;
+  dueAt?: Date | null;
+  reassignedFromId?: string | null;
+  delegatedById?: string | null;
+  createdAt!: Date;
+  updatedAt!: Date;
+  step?: ApprovalStep;
+
+  static relationMappings = () => ({
+    step: {
+      relation: BaseModel.BelongsToOneRelation,
+      modelClass: 'approval-step.model',
+      join: {
+        from: 'approval_assignments.stepId',
+        to: 'approval_steps.id',
+      },
+    },
+  });
+}

backend/src/models/approval-definition.model.ts

@@ -0,0 +1,31 @@
+import { BaseModel } from './base.model';
+
+export class ApprovalDefinition extends BaseModel {
+  static tableName = 'approval_definitions';
+
+  id!: string;
+  name!: string;
+  description?: string;
+  triggerType!: string;
+  targetObjectType?: string;
+  entryCriteria?: Record<string, any> | null;
+  steps?: any[] | null;
+  votingPolicy?: Record<string, any> | null;
+  rejectionRule?: string | null;
+  materialChangePolicy?: string | null;
+  version!: number;
+  isActive!: boolean;
+  createdAt!: Date;
+  updatedAt!: Date;
+
+  static relationMappings = () => ({
+    requests: {
+      relation: BaseModel.HasManyRelation,
+      modelClass: 'approval-request.model',
+      join: {
+        from: 'approval_definitions.id',
+        to: 'approval_requests.definitionId',
+      },
+    },
+  });
+}

backend/src/models/approval-effect-log.model.ts

@@ -0,0 +1,23 @@
+import { BaseModel } from './base.model';
+
+export class ApprovalEffectLog extends BaseModel {
+  static tableName = 'approval_effect_logs';
+
+  id!: string;
+  requestId!: string;
+  effectKey!: string;
+  status!: string;
+  response?: Record<string, any> | null;
+  executedAt!: Date;
+
+  static relationMappings = () => ({
+    request: {
+      relation: BaseModel.BelongsToOneRelation,
+      modelClass: 'approval-request.model',
+      join: {
+        from: 'approval_effect_logs.requestId',
+        to: 'approval_requests.id',
+      },
+    },
+  });
+}

backend/src/models/approval-request.model.ts

@@ -0,0 +1,55 @@
+import { BaseModel } from './base.model';
+import { ApprovalDefinition } from './approval-definition.model';
+import { ApprovalStep } from './approval-step.model';
+import { ApprovalEffectLog } from './approval-effect-log.model';
+
+export class ApprovalRequest extends BaseModel {
+  static tableName = 'approval_requests';
+
+  id!: string;
+  definitionId!: string;
+  status!: string;
+  targetObjectType!: string;
+  targetObjectId!: string;
+  action?: string;
+  stateFrom?: string;
+  stateTo?: string;
+  fieldChanges?: Record<string, any> | null;
+  snapshot?: Record<string, any> | null;
+  versionHash?: string | null;
+  submittedById?: string | null;
+  submittedAt?: Date | null;
+  currentStepKey?: string | null;
+  createdAt!: Date;
+  updatedAt!: Date;
+  definition?: ApprovalDefinition;
+  steps?: ApprovalStep[];
+  effectLogs?: ApprovalEffectLog[];
+
+  static relationMappings = () => ({
+    definition: {
+      relation: BaseModel.BelongsToOneRelation,
+      modelClass: 'approval-definition.model',
+      join: {
+        from: 'approval_requests.definitionId',
+        to: 'approval_definitions.id',
+      },
+    },
+    steps: {
+      relation: BaseModel.HasManyRelation,
+      modelClass: 'approval-step.model',
+      join: {
+        from: 'approval_requests.id',
+        to: 'approval_steps.requestId',
+      },
+    },
+    effectLogs: {
+      relation: BaseModel.HasManyRelation,
+      modelClass: 'approval-effect-log.model',
+      join: {
+        from: 'approval_requests.id',
+        to: 'approval_effect_logs.requestId',
+      },
+    },
+  });
+}

backend/src/models/approval-step.model.ts

@@ -0,0 +1,41 @@
+import { BaseModel } from './base.model';
+import { ApprovalRequest } from './approval-request.model';
+import { ApprovalAssignment } from './approval-assignment.model';
+
+export class ApprovalStep extends BaseModel {
+  static tableName = 'approval_steps';
+
+  id!: string;
+  requestId!: string;
+  stepKey!: string;
+  name!: string;
+  stepOrder!: number;
+  status!: string;
+  routing?: Record<string, any> | null;
+  voting?: Record<string, any> | null;
+  dueAt?: Date | null;
+  completedAt?: Date | null;
+  createdAt!: Date;
+  updatedAt!: Date;
+  request?: ApprovalRequest;
+  assignments?: ApprovalAssignment[];
+
+  static relationMappings = () => ({
+    request: {
+      relation: BaseModel.BelongsToOneRelation,
+      modelClass: 'approval-request.model',
+      join: {
+        from: 'approval_steps.requestId',
+        to: 'approval_requests.id',
+      },
+    },
+    assignments: {
+      relation: BaseModel.HasManyRelation,
+      modelClass: 'approval-assignment.model',
+      join: {
+        from: 'approval_steps.id',
+        to: 'approval_assignments.stepId',
+      },
+    },
+  });
+}

backend/src/models/base.model.ts

@@ -1,7 +1,38 @@
-import { Model, ModelOptions, QueryContext, snakeCaseMappers } from 'objection';
+import { Model, ModelOptions, QueryContext } from 'objection';
 
 export class BaseModel extends Model {
-  static columnNameMappers = snakeCaseMappers();
+  /**
+   * Use a minimal column mapper: keep property names as-is, but handle
+   * timestamp fields that are stored as created_at/updated_at in the DB.
+   */
+  static columnNameMappers = {
+    parse(dbRow: Record<string, any>) {
+      const mapped: Record<string, any> = {};
+      for (const [key, value] of Object.entries(dbRow || {})) {
+        if (key === 'created_at') {
+          mapped.createdAt = value;
+        } else if (key === 'updated_at') {
+          mapped.updatedAt = value;
+        } else {
+          mapped[key] = value;
+        }
+      }
+      return mapped;
+    },
+    format(model: Record<string, any>) {
+      const mapped: Record<string, any> = {};
+      for (const [key, value] of Object.entries(model || {})) {
+        if (key === 'createdAt') {
+          mapped.created_at = value;
+        } else if (key === 'updatedAt') {
+          mapped.updated_at = value;
+        } else {
+          mapped[key] = value;
+        }
+      }
+      return mapped;
+    },
+  };
 
   id: string;
   createdAt: Date;

backend/src/models/central.model.ts

@@ -0,0 +1,114 @@
+import { Model, ModelOptions, QueryContext } from 'objection';
+import { randomUUID } from 'crypto';
+
+/**
+ * Central database models using Objection.js
+ * These models work with the central database (not tenant databases)
+ */
+
+export class CentralTenant extends Model {
+  static tableName = 'tenants';
+
+  id: string;
+  name: string;
+  slug: string;
+  dbHost: string;
+  dbPort: number;
+  dbName: string;
+  dbUsername: string;
+  dbPassword: string;
+  status: string;
+  createdAt: Date;
+  updatedAt: Date;
+
+  // Relations
+  domains?: CentralDomain[];
+
+  $beforeInsert(queryContext: QueryContext) {
+    this.id = this.id || randomUUID();
+    // Auto-generate slug from name if not provided
+    if (!this.slug && this.name) {
+      this.slug = this.name.toLowerCase().replace(/[^a-z0-9]+/g, '-').replace(/^-|-$/g, '');
+    }
+    this.createdAt = new Date();
+    this.updatedAt = new Date();
+  }
+
+  $beforeUpdate(opt: ModelOptions, queryContext: QueryContext) {
+    this.updatedAt = new Date();
+  }
+
+  static get relationMappings() {
+    return {
+      domains: {
+        relation: Model.HasManyRelation,
+        modelClass: CentralDomain,
+        join: {
+          from: 'tenants.id',
+          to: 'domains.tenantId',
+        },
+      },
+    };
+  }
+}
+
+export class CentralDomain extends Model {
+  static tableName = 'domains';
+
+  id: string;
+  domain: string;
+  tenantId: string;
+  isPrimary: boolean;
+  createdAt: Date;
+  updatedAt: Date;
+
+  // Relations
+  tenant?: CentralTenant;
+
+  $beforeInsert(queryContext: QueryContext) {
+    this.id = this.id || randomUUID();
+    this.createdAt = new Date();
+    this.updatedAt = new Date();
+  }
+
+  $beforeUpdate(opt: ModelOptions, queryContext: QueryContext) {
+    this.updatedAt = new Date();
+  }
+
+  static get relationMappings() {
+    return {
+      tenant: {
+        relation: Model.BelongsToOneRelation,
+        modelClass: CentralTenant,
+        join: {
+          from: 'domains.tenantId',
+          to: 'tenants.id',
+        },
+      },
+    };
+  }
+}
+
+export class CentralUser extends Model {
+  static tableName = 'users';
+
+  id: string;
+  email: string;
+  password: string;
+  firstName: string | null;
+  lastName: string | null;
+  role: string;
+  isActive: boolean;
+  createdAt: Date;
+  updatedAt: Date;
+
+  $beforeInsert(queryContext: QueryContext) {
+    this.id = this.id || randomUUID();
+    this.createdAt = new Date();
+    this.updatedAt = new Date();
+  }
+
+  $beforeUpdate(opt: ModelOptions, queryContext: QueryContext) {
+    this.updatedAt = new Date();
+  }
+}

backend/src/models/contact-detail.model.ts

@@ -0,0 +1,33 @@
+import { BaseModel } from './base.model';
+
+export class ContactDetail extends BaseModel {
+  static tableName = 'contact_details';
+
+  id!: string;
+  relatedObjectType!: 'Account' | 'Contact';
+  relatedObjectId!: string;
+  detailType!: string;
+  label?: string;
+  value!: string;
+  isPrimary!: boolean;
+
+  // Provide optional relations for each supported parent type.
+  static relationMappings = {
+    account: {
+      relation: BaseModel.BelongsToOneRelation,
+      modelClass: 'account.model',
+      join: {
+        from: 'contact_details.relatedObjectId',
+        to: 'accounts.id',
+      },
+    },
+    contact: {
+      relation: BaseModel.BelongsToOneRelation,
+      modelClass: 'contact.model',
+      join: {
+        from: 'contact_details.relatedObjectId',
+        to: 'contacts.id',
+      },
+    },
+  };
+}

backend/src/models/contact.model.ts

@@ -0,0 +1,30 @@
+import { BaseModel } from './base.model';
+
+export class Contact extends BaseModel {
+  static tableName = 'contacts';
+
+  id!: string;
+  firstName!: string;
+  lastName!: string;
+  accountId!: string;
+  ownerId?: string;
+
+  static relationMappings = {
+    account: {
+      relation: BaseModel.BelongsToOneRelation,
+      modelClass: 'account.model',
+      join: {
+        from: 'contacts.accountId',
+        to: 'accounts.id',
+      },
+    },
+    owner: {
+      relation: BaseModel.BelongsToOneRelation,
+      modelClass: 'user.model',
+      join: {
+        from: 'contacts.ownerId',
+        to: 'users.id',
+      },
+    },
+  };
+}

backend/src/models/field-definition.model.ts

@@ -30,6 +30,8 @@ export interface UIMetadata {
   step?: number; // For number
   accept?: string; // For file/image
   relationDisplayField?: string; // Which field to display for relations
+  relationObjects?: string[]; // For polymorphic relations
+  relationTypeField?: string; // Field API name storing the selected relation type
   
   // Formatting
   format?: string; // Date format, number format, etc.
@@ -74,5 +76,13 @@ export class FieldDefinition extends BaseModel {
         to: 'object_definitions.id',
       },
     },
+    rolePermissions: {
+      relation: BaseModel.HasManyRelation,
+      modelClass: () => require('./role-field-permission.model').RoleFieldPermission,
+      join: {
+        from: 'field_definitions.id',
+        to: 'role_field_permissions.fieldDefinitionId',
+      },
+    },
   };
 }

backend/src/models/object-definition.model.ts

@@ -10,8 +10,11 @@ export class ObjectDefinition extends BaseModel {
   description?: string;
   isSystem: boolean;
   isCustom: boolean;
+  orgWideDefault: 'private' | 'public_read' | 'public_read_write';
   createdAt: Date;
   updatedAt: Date;
+  fields?: any[];
+  rolePermissions?: any[];
 
   static get jsonSchema() {
     return {
@@ -25,12 +28,14 @@ export class ObjectDefinition extends BaseModel {
         description: { type: 'string' },
         isSystem: { type: 'boolean' },
         isCustom: { type: 'boolean' },
+        orgWideDefault: { type: 'string', enum: ['private', 'public_read', 'public_read_write'] },
       },
     };
   }
 
   static get relationMappings() {
     const { FieldDefinition } = require('./field-definition.model');
+    const { RoleObjectPermission } = require('./role-object-permission.model');
 
     return {
       fields: {
@@ -41,6 +46,14 @@ export class ObjectDefinition extends BaseModel {
           to: 'field_definitions.objectDefinitionId',
         },
       },
+      rolePermissions: {
+        relation: BaseModel.HasManyRelation,
+        modelClass: RoleObjectPermission,
+        join: {
+          from: 'object_definitions.id',
+          to: 'role_object_permissions.objectDefinitionId',
+        },
+      },
     };
   }
 }

backend/src/models/record-share.model.ts

@@ -0,0 +1,113 @@
+import { BaseModel } from './base.model';
+
+export interface RecordShareAccessLevel {
+  canRead: boolean;
+  canEdit: boolean;
+  canDelete: boolean;
+}
+
+export class RecordShare extends BaseModel {
+  static tableName = 'record_shares';
+
+  // Don't use snake_case mapping since DB columns are already camelCase
+  static get columnNameMappers() {
+    return {
+      parse(obj: any) {
+        return obj;
+      },
+      format(obj: any) {
+        return obj;
+      },
+    };
+  }
+
+  // Don't auto-set timestamps - let DB defaults handle them
+  $beforeInsert() {
+    // Don't call super - skip BaseModel's timestamp logic
+  }
+
+  $beforeUpdate() {
+    // Don't call super - skip BaseModel's timestamp logic
+  }
+
+  id!: string;
+  objectDefinitionId!: string;
+  recordId!: string;
+  granteeUserId!: string;
+  grantedByUserId!: string;
+  accessLevel!: RecordShareAccessLevel;
+  expiresAt?: Date;
+  revokedAt?: Date;
+  createdAt!: Date;
+  updatedAt!: Date;
+
+  static get jsonSchema() {
+    return {
+      type: 'object',
+      required: ['objectDefinitionId', 'recordId', 'granteeUserId', 'grantedByUserId', 'accessLevel'],
+      properties: {
+        id: { type: 'string' },
+        objectDefinitionId: { type: 'string' },
+        recordId: { type: 'string' },
+        granteeUserId: { type: 'string' },
+        grantedByUserId: { type: 'string' },
+        accessLevel: {
+          type: 'object',
+          properties: {
+            canRead: { type: 'boolean' },
+            canEdit: { type: 'boolean' },
+            canDelete: { type: 'boolean' },
+          },
+        },
+        expiresAt: {
+          anyOf: [
+            { type: 'string', format: 'date-time' },
+            { type: 'null' },
+            { type: 'object' } // Allow Date objects
+          ]
+        },
+        revokedAt: {
+          anyOf: [
+            { type: 'string', format: 'date-time' },
+            { type: 'null' },
+            { type: 'object' } // Allow Date objects
+          ]
+        },
+        createdAt: { type: ['string', 'object'], format: 'date-time' },
+        updatedAt: { type: ['string', 'object'], format: 'date-time' },
+      },
+    };
+  }
+
+  static get relationMappings() {
+    const { ObjectDefinition } = require('./object-definition.model');
+    const { User } = require('./user.model');
+
+    return {
+      objectDefinition: {
+        relation: BaseModel.BelongsToOneRelation,
+        modelClass: ObjectDefinition,
+        join: {
+          from: 'record_shares.objectDefinitionId',
+          to: 'object_definitions.id',
+        },
+      },
+      granteeUser: {
+        relation: BaseModel.BelongsToOneRelation,
+        modelClass: User,
+        join: {
+          from: 'record_shares.granteeUserId',
+          to: 'users.id',
+        },
+      },
+      grantedByUser: {
+        relation: BaseModel.BelongsToOneRelation,
+        modelClass: User,
+        join: {
+          from: 'record_shares.grantedByUserId',
+          to: 'users.id',
+        },
+      },
+    };
+  }
+}

backend/src/models/role-field-permission.model.ts

@@ -0,0 +1,51 @@
+import { BaseModel } from './base.model';
+
+export class RoleFieldPermission extends BaseModel {
+  static tableName = 'role_field_permissions';
+
+  id!: string;
+  roleId!: string;
+  fieldDefinitionId!: string;
+  canRead!: boolean;
+  canEdit!: boolean;
+  createdAt!: Date;
+  updatedAt!: Date;
+
+  static get jsonSchema() {
+    return {
+      type: 'object',
+      required: ['roleId', 'fieldDefinitionId'],
+      properties: {
+        id: { type: 'string' },
+        roleId: { type: 'string' },
+        fieldDefinitionId: { type: 'string' },
+        canRead: { type: 'boolean' },
+        canEdit: { type: 'boolean' },
+      },
+    };
+  }
+
+  static get relationMappings() {
+    const { Role } = require('./role.model');
+    const { FieldDefinition } = require('./field-definition.model');
+
+    return {
+      role: {
+        relation: BaseModel.BelongsToOneRelation,
+        modelClass: Role,
+        join: {
+          from: 'role_field_permissions.roleId',
+          to: 'roles.id',
+        },
+      },
+      fieldDefinition: {
+        relation: BaseModel.BelongsToOneRelation,
+        modelClass: FieldDefinition,
+        join: {
+          from: 'role_field_permissions.fieldDefinitionId',
+          to: 'field_definitions.id',
+        },
+      },
+    };
+  }
+}

backend/src/models/role-object-permission.model.ts

@@ -0,0 +1,59 @@
+import { BaseModel } from './base.model';
+
+export class RoleObjectPermission extends BaseModel {
+  static tableName = 'role_object_permissions';
+
+  id!: string;
+  roleId!: string;
+  objectDefinitionId!: string;
+  canCreate!: boolean;
+  canRead!: boolean;
+  canEdit!: boolean;
+  canDelete!: boolean;
+  canViewAll!: boolean;
+  canModifyAll!: boolean;
+  createdAt!: Date;
+  updatedAt!: Date;
+
+  static get jsonSchema() {
+    return {
+      type: 'object',
+      required: ['roleId', 'objectDefinitionId'],
+      properties: {
+        id: { type: 'string' },
+        roleId: { type: 'string' },
+        objectDefinitionId: { type: 'string' },
+        canCreate: { type: 'boolean' },
+        canRead: { type: 'boolean' },
+        canEdit: { type: 'boolean' },
+        canDelete: { type: 'boolean' },
+        canViewAll: { type: 'boolean' },
+        canModifyAll: { type: 'boolean' },
+      },
+    };
+  }
+
+  static get relationMappings() {
+    const { Role } = require('./role.model');
+    const { ObjectDefinition } = require('./object-definition.model');
+
+    return {
+      role: {
+        relation: BaseModel.BelongsToOneRelation,
+        modelClass: Role,
+        join: {
+          from: 'role_object_permissions.roleId',
+          to: 'roles.id',
+        },
+      },
+      objectDefinition: {
+        relation: BaseModel.BelongsToOneRelation,
+        modelClass: ObjectDefinition,
+        join: {
+          from: 'role_object_permissions.objectDefinitionId',
+          to: 'object_definitions.id',
+        },
+      },
+    };
+  }
+}

backend/src/models/role.model.ts

@@ -27,6 +27,8 @@ export class Role extends BaseModel {
     const { RolePermission } = require('./role-permission.model');
     const { Permission } = require('./permission.model');
     const { User } = require('./user.model');
+    const { RoleObjectPermission } = require('./role-object-permission.model');
+    const { RoleFieldPermission } = require('./role-field-permission.model');
 
     return {
       rolePermissions: {
@@ -61,6 +63,22 @@ export class Role extends BaseModel {
           to: 'users.id',
         },
       },
+      objectPermissions: {
+        relation: BaseModel.HasManyRelation,
+        modelClass: RoleObjectPermission,
+        join: {
+          from: 'roles.id',
+          to: 'role_object_permissions.roleId',
+        },
+      },
+      fieldPermissions: {
+        relation: BaseModel.HasManyRelation,
+        modelClass: RoleFieldPermission,
+        join: {
+          from: 'roles.id',
+          to: 'role_field_permissions.roleId',
+        },
+      },
     };
   }
 }

backend/src/models/task.model.ts

@@ -0,0 +1,15 @@
+import { BaseModel } from './base.model';
+
+export class Task extends BaseModel {
+  static tableName = 'tasks';
+
+  id!: string;
+  title!: string;
+  description?: string;
+  status!: string;
+  priority?: string;
+  dueAt?: Date;
+  assignedToId?: string | null;
+  relatedObjectType?: string | null;
+  relatedObjectId?: string | null;
+}

backend/src/object/field-mapper.service.ts

@@ -22,7 +22,9 @@ export interface FieldConfigDTO {
   step?: number;
   accept?: string;
   relationObject?: string;
+  relationObjects?: string[];
   relationDisplayField?: string;
+  relationTypeField?: string;
   format?: string;
   prefix?: string;
   suffix?: string;
@@ -43,6 +45,14 @@ export interface ObjectDefinitionDTO {
   description?: string;
   isSystem: boolean;
   fields: FieldConfigDTO[];
+  relatedLists?: Array<{
+    title: string;
+    relationName: string;
+    objectApiName: string;
+    fields: FieldConfigDTO[];
+    canCreate?: boolean;
+    createRoute?: string;
+  }>;
 }
 
 @Injectable()
@@ -51,13 +61,29 @@ export class FieldMapperService {
    * Convert a field definition from the database to a frontend-friendly FieldConfig
    */
   mapFieldToDTO(field: any): FieldConfigDTO {
-    const uiMetadata = field.uiMetadata || {};
+    // Parse ui_metadata if it's a JSON string or object
+    let uiMetadata: any = {};
+    const metadataField = field.ui_metadata || field.uiMetadata;
+    if (metadataField) {
+      if (typeof metadataField === 'string') {
+        try {
+          uiMetadata = JSON.parse(metadataField);
+        } catch (e) {
+          uiMetadata = {};
+        }
+      } else {
+        uiMetadata = metadataField;
+      }
+    }
+    
+    const frontendType = this.mapFieldType(field.type);
+    const isLookupField = frontendType === 'belongsTo' || field.type.toLowerCase().includes('lookup');
     
     return {
       id: field.id,
       apiName: field.apiName,
       label: field.label,
-      type: this.mapFieldType(field.type),
+      type: frontendType,
       
       // Display properties
       placeholder: uiMetadata.placeholder || field.description,
@@ -82,7 +108,12 @@ export class FieldMapperService {
       step: uiMetadata.step,
       accept: uiMetadata.accept,
       relationObject: field.referenceObject,
-      relationDisplayField: uiMetadata.relationDisplayField,
+      relationObjects: uiMetadata.relationObjects,
+      // For lookup fields, provide default display field if not specified
+      relationDisplayField: isLookupField 
+        ? (uiMetadata.relationDisplayField || 'name')
+        : uiMetadata.relationDisplayField,
+      relationTypeField: uiMetadata.relationTypeField,
       
       // Formatting
       format: uiMetadata.format,
@@ -187,6 +218,17 @@ export class FieldMapperService {
         .filter((f: any) => f.isActive !== false)
         .sort((a: any, b: any) => (a.displayOrder || 0) - (b.displayOrder || 0))
         .map((f: any) => this.mapFieldToDTO(f)),
+      relatedLists: (objectDef.relatedLists || []).map((list: any) => ({
+        title: list.title,
+        relationName: list.relationName,
+        objectApiName: list.objectApiName,
+        fields: (list.fields || [])
+          .filter((f: any) => f.isActive !== false)
+          .map((f: any) => this.mapFieldToDTO(f))
+          .filter((f: any) => f.showOnList !== false),
+        canCreate: list.canCreate,
+        createRoute: list.createRoute,
+      })),
     };
   }
 

backend/src/object/models/base.model.ts

@@ -0,0 +1,33 @@
+import { Model } from 'objection';
+import { randomUUID } from 'crypto';
+
+/**
+ * Base model for all dynamic and system models
+ * Provides common functionality for all objects
+ */
+export class BaseModel extends Model {
+  // Common fields
+  id?: string;
+  tenantId?: string;
+  ownerId?: string;
+  name?: string;
+  created_at?: string;
+  updated_at?: string;
+
+  // Hook to set system-managed fields
+  async $beforeInsert() {
+    if (!this.id) {
+      this.id = randomUUID();
+    }
+    if (!this.created_at) {
+      this.created_at = new Date().toISOString().slice(0, 19).replace('T', ' ');
+    }
+    if (!this.updated_at) {
+      this.updated_at = new Date().toISOString().slice(0, 19).replace('T', ' ');
+    }
+  }
+
+  async $beforeUpdate() {
+    this.updated_at = new Date().toISOString().slice(0, 19).replace('T', ' ');
+  }
+}

backend/src/object/models/dynamic-model.factory.ts

@@ -0,0 +1,258 @@
+import { ModelClass, JSONSchema, RelationMappings, Model } from 'objection';
+import { BaseModel } from './base.model';
+
+export interface FieldDefinition {
+  apiName: string;
+  label: string;
+  type: string;
+  isRequired?: boolean;
+  isUnique?: boolean;
+  referenceObject?: string;
+  defaultValue?: string;
+}
+
+export interface RelationDefinition {
+  name: string;
+  type: 'belongsTo' | 'hasMany' | 'hasManyThrough';
+  targetObjectApiName: string;
+  fromColumn: string;
+  toColumn: string;
+}
+
+export interface ObjectMetadata {
+  apiName: string;
+  tableName: string;
+  fields: FieldDefinition[];
+  relations?: RelationDefinition[];
+}
+
+export class DynamicModelFactory {
+  /**
+   * Get relation name from lookup field API name
+   * Converts "ownerId" -> "owner", "customFieldId" -> "customfield"
+   */
+  static getRelationName(lookupFieldApiName: string): string {
+    return lookupFieldApiName.replace(/Id$/, '').toLowerCase();
+  }
+
+  /**
+   * Create a dynamic model class from object metadata
+   * @param meta Object metadata
+   * @param getModel Function to retrieve model classes from registry
+   */
+  static createModel(
+    meta: ObjectMetadata,
+    getModel?: (apiName: string) => ModelClass<any>,
+  ): ModelClass<any> {
+    const { tableName, fields, apiName, relations = [] } = meta;
+
+    // Build JSON schema properties
+    const properties: Record<string, any> = {
+      id: { type: 'string' },
+      tenantId: { type: 'string' },
+      ownerId: { type: 'string' },
+      name: { type: 'string' },
+      created_at: { type: 'string', format: 'date-time' },
+      updated_at: { type: 'string', format: 'date-time' },
+    };
+
+    // Don't require id or tenantId - they'll be set automatically
+    const required: string[] = [];
+
+    // Add custom fields
+    for (const field of fields) {
+      properties[field.apiName] = this.fieldToJsonSchema(field);
+
+      // Only mark as required if explicitly required AND not a system field
+      const systemFields = ['id', 'tenantId', 'ownerId', 'name', 'created_at', 'updated_at'];
+      if (field.isRequired && !systemFields.includes(field.apiName)) {
+        required.push(field.apiName);
+      }
+    }
+
+    // Build relation mappings from lookup fields
+    const lookupFields = fields.filter(f => f.type === 'LOOKUP' && f.referenceObject);
+
+    // Store lookup fields metadata for later use
+    const lookupFieldsInfo = lookupFields.map(f => ({
+      apiName: f.apiName,
+      relationName: DynamicModelFactory.getRelationName(f.apiName),
+      referenceObject: f.referenceObject,
+      targetTable: this.getTableName(f.referenceObject),
+    }));
+
+    // Create the dynamic model class extending BaseModel
+    class DynamicModel extends BaseModel {
+      static tableName = tableName;
+
+      static objectApiName = apiName;
+      
+      static lookupFields = lookupFieldsInfo;
+
+      static get relationMappings(): RelationMappings {
+        const mappings: RelationMappings = {};
+
+        // Build relation mappings from lookup fields
+        for (const lookupInfo of lookupFieldsInfo) {
+          // Use getModel function if provided, otherwise use string reference
+          let modelClass: any = lookupInfo.referenceObject;
+          
+          if (getModel) {
+            const resolvedModel = getModel(lookupInfo.referenceObject);
+            // Only use resolved model if it exists, otherwise skip this relation
+            // It will be resolved later when the model is registered
+            if (resolvedModel) {
+              modelClass = resolvedModel;
+            } else {
+              // Skip this relation if model not found yet
+              continue;
+            }
+          }
+
+          mappings[lookupInfo.relationName] = {
+            relation: Model.BelongsToOneRelation,
+            modelClass,
+            join: {
+              from: `${tableName}.${lookupInfo.apiName}`,
+              to: `${lookupInfo.targetTable}.id`,
+            },
+          };
+        }
+
+        // Add additional relation mappings (e.g., hasMany)
+        for (const relation of relations) {
+          if (mappings[relation.name]) {
+            continue;
+          }
+
+          let modelClass: any = relation.targetObjectApiName;
+          if (getModel) {
+            const resolvedModel = getModel(relation.targetObjectApiName);
+            if (resolvedModel) {
+              modelClass = resolvedModel;
+            } else {
+              continue;
+            }
+          }
+
+          const targetTable = DynamicModelFactory.getTableName(relation.targetObjectApiName);
+
+          if (relation.type === 'belongsTo') {
+            mappings[relation.name] = {
+              relation: Model.BelongsToOneRelation,
+              modelClass,
+              join: {
+                from: `${tableName}.${relation.fromColumn}`,
+                to: `${targetTable}.${relation.toColumn}`,
+              },
+            };
+          }
+
+          if (relation.type === 'hasMany') {
+            mappings[relation.name] = {
+              relation: Model.HasManyRelation,
+              modelClass,
+              join: {
+                from: `${tableName}.${relation.fromColumn}`,
+                to: `${targetTable}.${relation.toColumn}`,
+              },
+            };
+          }
+        }
+
+        return mappings;
+      }
+
+      static get jsonSchema() {
+        return {
+          type: 'object',
+          required,
+          properties,
+        };
+      }
+    }
+
+    return DynamicModel as any;
+  }
+
+  /**
+   * Convert a field definition to JSON schema property
+   */
+  private static fieldToJsonSchema(field: FieldDefinition): Record<string, any> {
+    const baseSchema = () => {
+      switch (field.type.toUpperCase()) {
+      case 'TEXT':
+      case 'STRING':
+      case 'EMAIL':
+      case 'URL':
+      case 'PHONE':
+      case 'PICKLIST':
+      case 'MULTI_PICKLIST':
+          return {
+            type: 'string',
+            ...(field.isUnique && { uniqueItems: true }),
+          };
+
+      case 'LONG_TEXT':
+          return { type: 'string' };
+
+      case 'NUMBER':
+      case 'DECIMAL':
+      case 'CURRENCY':
+      case 'PERCENT':
+          return {
+            type: 'number',
+            ...(field.isUnique && { uniqueItems: true }),
+          };
+
+      case 'INTEGER':
+          return {
+            type: 'integer',
+            ...(field.isUnique && { uniqueItems: true }),
+          };
+
+      case 'BOOLEAN':
+          return { type: 'boolean', default: false };
+
+      case 'DATE':
+          return { type: 'string', format: 'date' };
+
+      case 'DATE_TIME':
+          return { type: 'string', format: 'date-time' };
+
+      case 'LOOKUP':
+      case 'BELONGS_TO':
+          return { type: 'string' };
+
+      default:
+          return { type: 'string' };
+      }
+    };
+
+    const schema = baseSchema();
+
+    // Allow null for non-required fields so optional strings/numbers don't fail validation
+    if (!field.isRequired) {
+      return {
+        anyOf: [schema, { type: 'null' }],
+      };
+    }
+
+    return schema;
+  }
+
+  /**
+   * Get table name from object API name
+   */
+  private static getTableName(objectApiName: string): string {
+    // Convert PascalCase/camelCase to snake_case and pluralize
+    const snakeCase = objectApiName
+      .replace(/([A-Z])/g, '_$1')
+      .toLowerCase()
+      .replace(/^_/, '');
+    if (snakeCase.endsWith('y')) {
+      return `${snakeCase.slice(0, -1)}ies`;
+    }
+    return snakeCase.endsWith('s') ? snakeCase : `${snakeCase}s`;
+  }
+}

backend/src/object/models/model.registry.ts

@@ -0,0 +1,73 @@
+import { Injectable } from '@nestjs/common';
+import { ModelClass } from 'objection';
+import { BaseModel } from './base.model';
+import { DynamicModelFactory, ObjectMetadata } from './dynamic-model.factory';
+
+/**
+ * Registry to store and retrieve dynamic models
+ * One registry per tenant
+ */
+@Injectable()
+export class ModelRegistry {
+  private registry = new Map<string, ModelClass<BaseModel>>();
+
+  /**
+   * Register a model in the registry
+   */
+  registerModel(apiName: string, modelClass: ModelClass<BaseModel>): void {
+    this.registry.set(apiName, modelClass);
+    const lowerKey = apiName.toLowerCase();
+    if (lowerKey !== apiName && !this.registry.has(lowerKey)) {
+      this.registry.set(lowerKey, modelClass);
+    }
+  }
+
+  /**
+   * Get a model from the registry
+   */
+  getModel(apiName: string): ModelClass<BaseModel> {
+    const model = this.registry.get(apiName) || this.registry.get(apiName.toLowerCase());
+    if (!model) {
+      throw new Error(`Model for ${apiName} not found in registry`);
+    }
+    return model;
+  }
+
+  /**
+   * Check if a model exists in the registry
+   */
+  hasModel(apiName: string): boolean {
+    return this.registry.has(apiName) || this.registry.has(apiName.toLowerCase());
+  }
+
+  /**
+   * Create and register a model from metadata
+   */
+  createAndRegisterModel(
+    metadata: ObjectMetadata,
+  ): ModelClass<BaseModel> {
+    // Create model with a getModel function that resolves from this registry
+    // Returns undefined if model not found (for models not yet registered)
+    const model = DynamicModelFactory.createModel(
+      metadata,
+      (apiName: string) =>
+        this.registry.get(apiName) || this.registry.get(apiName.toLowerCase()),
+    );
+    this.registerModel(metadata.apiName, model);
+    return model;
+  }
+
+  /**
+   * Get all registered model names
+   */
+  getAllModelNames(): string[] {
+    return Array.from(this.registry.keys());
+  }
+
+  /**
+   * Clear the registry (useful for testing)
+   */
+  clear(): void {
+    this.registry.clear();
+  }
+}

backend/src/object/models/model.service.ts

@@ -0,0 +1,203 @@
+import { Injectable, Logger } from '@nestjs/common';
+import { Knex } from 'knex';
+import { ModelClass } from 'objection';
+import { BaseModel } from './base.model';
+import { ModelRegistry } from './model.registry';
+import { ObjectMetadata } from './dynamic-model.factory';
+import { TenantDatabaseService } from '../../tenant/tenant-database.service';
+import { UserModel, RoleModel, PermissionModel } from './system-models';
+
+/**
+ * Service to manage dynamic models for a specific tenant
+ */
+@Injectable()
+export class ModelService {
+  private readonly logger = new Logger(ModelService.name);
+  private tenantRegistries = new Map<string, ModelRegistry>();
+
+  constructor(private tenantDbService: TenantDatabaseService) {}
+
+  /**
+   * Get or create a registry for a tenant
+   */
+  getTenantRegistry(tenantId: string): ModelRegistry {
+    if (!this.tenantRegistries.has(tenantId)) {
+      const registry = new ModelRegistry();
+      
+      // Register system models that are defined as static Objection models
+      this.registerSystemModels(registry);
+      
+      this.tenantRegistries.set(tenantId, registry);
+    }
+    return this.tenantRegistries.get(tenantId)!;
+  }
+
+  /**
+   * Register static system models in the registry
+   * Uses simplified models without complex relationMappings to avoid modelPath issues
+   */
+  private registerSystemModels(registry: ModelRegistry): void {
+    // Register system models by their API name (used in referenceObject fields)
+    // These are simplified versions without relationMappings to avoid dependency issues
+    registry.registerModel('User', UserModel as any);
+    registry.registerModel('Role', RoleModel as any);
+    registry.registerModel('Permission', PermissionModel as any);
+    
+    this.logger.debug('Registered system models: User, Role, Permission');
+  }
+
+  /**
+   * Create and register a model for a tenant
+   */
+  async createModelForObject(
+    tenantId: string,
+    objectMetadata: ObjectMetadata,
+  ): Promise<ModelClass<BaseModel>> {
+    const registry = this.getTenantRegistry(tenantId);
+    const model = registry.createAndRegisterModel(objectMetadata);
+
+    this.logger.log(
+      `Registered model for ${objectMetadata.apiName} in tenant ${tenantId}`,
+    );
+
+    return model;
+  }
+
+  /**
+   * Get a model for a tenant and object
+   */
+  getModel(tenantId: string, objectApiName: string): ModelClass<BaseModel> {
+    const registry = this.getTenantRegistry(tenantId);
+    return registry.getModel(objectApiName);
+  }
+
+  /**
+   * Get a bound model (with knex connection) for a tenant and object
+   */
+  async getBoundModel(
+    tenantId: string,
+    objectApiName: string,
+  ): Promise<ModelClass<BaseModel>> {
+    const knex = await this.tenantDbService.getTenantKnexById(tenantId);
+    const model = this.getModel(tenantId, objectApiName);
+    
+    // Bind knex to the model and also to all models in the registry
+    // This ensures system models also have knex bound when they're used in relations
+    const registry = this.getTenantRegistry(tenantId);
+    const allModels = registry.getAllModelNames();
+    
+    // Bind knex to all models to ensure relations work
+    for (const modelName of allModels) {
+      try {
+        const m = registry.getModel(modelName);
+        if (m && !m.knex()) {
+          m.knex(knex);
+        }
+      } catch (error) {
+        // Ignore errors for models that don't need binding
+      }
+    }
+    
+    return model.bindKnex(knex);
+  }
+
+  /**
+   * Check if a model exists for a tenant
+   */
+  hasModel(tenantId: string, objectApiName: string): boolean {
+    const registry = this.getTenantRegistry(tenantId);
+    return registry.hasModel(objectApiName);
+  }
+
+  /**
+   * Get all model names for a tenant
+   */
+  getAllModelNames(tenantId: string): string[] {
+    const registry = this.getTenantRegistry(tenantId);
+    return registry.getAllModelNames();
+  }
+
+  /**
+   * Ensure a model is registered with all its dependencies.
+   * This method handles recursive model creation for related objects.
+   * 
+   * @param tenantId - The tenant ID
+   * @param objectApiName - The object API name to ensure registration for
+   * @param fetchMetadata - Callback function to fetch object metadata (provided by ObjectService)
+   * @param visited - Set to track visited models and prevent infinite loops
+   */
+  async ensureModelWithDependencies(
+    tenantId: string,
+    objectApiName: string,
+    fetchMetadata: (apiName: string) => Promise<ObjectMetadata>,
+    visited: Set<string> = new Set(),
+  ): Promise<void> {
+    // Prevent infinite recursion
+    if (visited.has(objectApiName)) {
+      return;
+    }
+    visited.add(objectApiName);
+
+    // Check if model already exists
+    if (this.hasModel(tenantId, objectApiName)) {
+      return;
+    }
+
+    try {
+      // Fetch the object metadata
+      const objectMetadata = await fetchMetadata(objectApiName);
+
+      // Extract lookup fields to find dependencies
+      const lookupFields = objectMetadata.fields.filter(
+        f => f.type === 'LOOKUP' && f.referenceObject
+      );
+
+      // Recursively ensure all dependent models are registered first
+      for (const field of lookupFields) {
+        if (field.referenceObject) {
+          try {
+            await this.ensureModelWithDependencies(
+              tenantId,
+              field.referenceObject,
+              fetchMetadata,
+              visited,
+            );
+          } catch (error) {
+            // If related object doesn't exist (e.g., system tables), skip it
+            this.logger.debug(
+              `Skipping registration of related model ${field.referenceObject}: ${error.message}`
+            );
+          }
+        }
+      }
+
+      if (objectMetadata.relations) {
+        for (const relation of objectMetadata.relations) {
+          if (relation.targetObjectApiName) {
+            try {
+              await this.ensureModelWithDependencies(
+                tenantId,
+                relation.targetObjectApiName,
+                fetchMetadata,
+                visited,
+              );
+            } catch (error) {
+              this.logger.debug(
+                `Skipping registration of related model ${relation.targetObjectApiName}: ${error.message}`
+              );
+            }
+          }
+        }
+      }
+
+      // Now create and register this model (all dependencies are ready)
+      await this.createModelForObject(tenantId, objectMetadata);
+      this.logger.log(`Registered model for ${objectApiName} in tenant ${tenantId}`);
+    } catch (error) {
+      this.logger.warn(
+        `Failed to ensure model for ${objectApiName}: ${error.message}`
+      );
+      throw error;
+    }
+  }
+}

backend/src/object/models/system-models.ts

@@ -0,0 +1,85 @@
+import { Model } from 'objection';
+
+/**
+ * Simplified User model for use in dynamic object relations
+ * This version doesn't include complex relationMappings to avoid modelPath issues
+ */
+export class UserModel extends Model {
+  static tableName = 'users';
+  static objectApiName = 'User';
+
+  id!: string;
+  email!: string;
+  firstName?: string;
+  lastName?: string;
+  name?: string;
+  isActive!: boolean;
+  createdAt!: Date;
+  updatedAt!: Date;
+
+  static get jsonSchema() {
+    return {
+      type: 'object',
+      required: ['email'],
+      properties: {
+        id: { type: 'string' },
+        email: { type: 'string', format: 'email' },
+        firstName: { type: 'string' },
+        lastName: { type: 'string' },
+        name: { type: 'string' },
+        isActive: { type: 'boolean' },
+      },
+    };
+  }
+
+  // No relationMappings to avoid modelPath resolution issues
+  // These simplified models are only used for lookup relations from dynamic models
+}
+
+/**
+ * Simplified Role model for use in dynamic object relations
+ */
+export class RoleModel extends Model {
+  static tableName = 'roles';
+  static objectApiName = 'Role';
+
+  id!: string;
+  name!: string;
+  description?: string;
+
+  static get jsonSchema() {
+    return {
+      type: 'object',
+      required: ['name'],
+      properties: {
+        id: { type: 'string' },
+        name: { type: 'string' },
+        description: { type: 'string' },
+      },
+    };
+  }
+}
+
+/**
+ * Simplified Permission model for use in dynamic object relations
+ */
+export class PermissionModel extends Model {
+  static tableName = 'permissions';
+  static objectApiName = 'Permission';
+
+  id!: string;
+  name!: string;
+  description?: string;
+
+  static get jsonSchema() {
+    return {
+      type: 'object',
+      required: ['name'],
+      properties: {
+        id: { type: 'string' },
+        name: { type: 'string' },
+        description: { type: 'string' },
+      },
+    };
+  }
+}

backend/src/object/object.module.ts

@@ -5,11 +5,22 @@ import { SetupObjectController } from './setup-object.controller';
 import { SchemaManagementService } from './schema-management.service';
 import { FieldMapperService } from './field-mapper.service';
 import { TenantModule } from '../tenant/tenant.module';
+import { MigrationModule } from '../migration/migration.module';
+import { RbacModule } from '../rbac/rbac.module';
+import { ModelRegistry } from './models/model.registry';
+import { ModelService } from './models/model.service';
+import { MeilisearchModule } from '../search/meilisearch.module';
 
 @Module({
-  imports: [TenantModule],
+  imports: [TenantModule, MigrationModule, RbacModule, MeilisearchModule],
-  providers: [ObjectService, SchemaManagementService, FieldMapperService],
+  providers: [
+    ObjectService,
+    SchemaManagementService,
+    FieldMapperService,
+    ModelRegistry,
+    ModelService,
+  ],
   controllers: [RuntimeObjectController, SetupObjectController],
-  exports: [ObjectService, SchemaManagementService, FieldMapperService],
+  exports: [ObjectService, SchemaManagementService, FieldMapperService, ModelService],
 })
 export class ObjectModule {}

backend/src/object/runtime-object.controller.ts

@@ -95,4 +95,20 @@ export class RuntimeObjectController {
       user.userId,
     );
   }
+
+  @Post(':objectApiName/records/bulk-delete')
+  async deleteRecords(
+    @TenantId() tenantId: string,
+    @Param('objectApiName') objectApiName: string,
+    @Body() body: { recordIds?: string[]; ids?: string[] },
+    @CurrentUser() user: any,
+  ) {
+    const recordIds: string[] = body?.recordIds || body?.ids || [];
+    return this.objectService.deleteRecords(
+      tenantId,
+      objectApiName,
+      recordIds,
+      user.userId,
+    );
+  }
 }

backend/src/object/schema-management.service.ts

@@ -15,7 +15,11 @@ export class SchemaManagementService {
     objectDefinition: ObjectDefinition,
     fields: FieldDefinition[],
   ) {
-    const tableName = this.getTableName(objectDefinition.apiName);
+    const tableName = this.getTableName(
+      objectDefinition.apiName,
+      objectDefinition.label,
+      objectDefinition.pluralLabel,
+    );
 
     // Check if table already exists
     const exists = await knex.schema.hasTable(tableName);
@@ -44,8 +48,10 @@ export class SchemaManagementService {
     knex: Knex,
     objectApiName: string,
     field: FieldDefinition,
+    objectLabel?: string,
+    pluralLabel?: string,
   ) {
-    const tableName = this.getTableName(objectApiName);
+    const tableName = this.getTableName(objectApiName, objectLabel, pluralLabel);
 
     await knex.schema.alterTable(tableName, (table) => {
       this.addFieldColumn(table, field);
@@ -61,8 +67,10 @@ export class SchemaManagementService {
     knex: Knex,
     objectApiName: string,
     fieldApiName: string,
+    objectLabel?: string,
+    pluralLabel?: string,
   ) {
-    const tableName = this.getTableName(objectApiName);
+    const tableName = this.getTableName(objectApiName, objectLabel, pluralLabel);
 
     await knex.schema.alterTable(tableName, (table) => {
       table.dropColumn(fieldApiName);
@@ -71,11 +79,44 @@ export class SchemaManagementService {
     this.logger.log(`Removed field ${fieldApiName} from table ${tableName}`);
   }
 
+  /**
+   * Alter a field in an existing object table
+   * Handles safe updates like changing NOT NULL or constraints
+   * Warns about potentially destructive operations
+   */
+  async alterFieldInTable(
+    knex: Knex,
+    objectApiName: string,
+    fieldApiName: string,
+    field: FieldDefinition,
+    objectLabel?: string,
+    pluralLabel?: string,
+    options?: {
+      skipTypeChange?: boolean; // Skip if type change would lose data
+    },
+  ) {
+    const tableName = this.getTableName(objectApiName, objectLabel, pluralLabel);
+    const skipTypeChange = options?.skipTypeChange ?? true;
+
+    await knex.schema.alterTable(tableName, (table) => {
+      // Drop the existing column and recreate with new definition
+      // Note: This approach works for metadata changes, but type changes may need data migration
+      table.dropColumn(fieldApiName);
+    });
+
+    // Recreate the column with new definition
+    await knex.schema.alterTable(tableName, (table) => {
+      this.addFieldColumn(table, field);
+    });
+
+    this.logger.log(`Altered field ${fieldApiName} in table ${tableName}`);
+  }
+
   /**
    * Drop an object table
    */
-  async dropObjectTable(knex: Knex, objectApiName: string) {
+  async dropObjectTable(knex: Knex, objectApiName: string, objectLabel?: string, pluralLabel?: string) {
-    const tableName = this.getTableName(objectApiName);
+    const tableName = this.getTableName(objectApiName, objectLabel, pluralLabel);
 
     await knex.schema.dropTableIfExists(tableName);
 
@@ -94,15 +135,30 @@ export class SchemaManagementService {
     let column: Knex.ColumnBuilder;
 
     switch (field.type) {
+      // Text types
       case 'String':
+      case 'TEXT':
+      case 'EMAIL':
+      case 'PHONE':
+      case 'URL':
         column = table.string(columnName, field.length || 255);
         break;
 
       case 'Text':
+      case 'LONG_TEXT':
         column = table.text(columnName);
         break;
 
+      case 'PICKLIST':
+      case 'MULTI_PICKLIST':
+        column = table.string(columnName, 255);
+        break;
+
+      // Numeric types
       case 'Number':
+      case 'NUMBER':
+      case 'CURRENCY':
+      case 'PERCENT':
         if (field.scale && field.scale > 0) {
           column = table.decimal(
             columnName,
@@ -115,18 +171,28 @@ export class SchemaManagementService {
         break;
 
       case 'Boolean':
+      case 'BOOLEAN':
         column = table.boolean(columnName).defaultTo(false);
         break;
 
+      // Date types
       case 'Date':
+      case 'DATE':
         column = table.date(columnName);
         break;
 
       case 'DateTime':
+      case 'DATE_TIME':
         column = table.datetime(columnName);
         break;
 
+      case 'TIME':
+        column = table.time(columnName);
+        break;
+
+      // Relationship types
       case 'Reference':
+      case 'LOOKUP':
         column = table.uuid(columnName);
         if (field.referenceObject) {
           const refTableName = this.getTableName(field.referenceObject);
@@ -134,19 +200,30 @@ export class SchemaManagementService {
         }
         break;
 
+      // Email (legacy)
       case 'Email':
         column = table.string(columnName, 255);
         break;
 
+      // Phone (legacy)
       case 'Phone':
         column = table.string(columnName, 50);
         break;
 
+      // Url (legacy)
       case 'Url':
         column = table.string(columnName, 255);
         break;
 
+      // File types
+      case 'FILE':
+      case 'IMAGE':
+        column = table.text(columnName); // Store file path or URL
+        break;
+
+      // JSON
       case 'Json':
+      case 'JSON':
         column = table.json(columnName);
         break;
 
@@ -174,16 +251,35 @@ export class SchemaManagementService {
   /**
    * Convert object API name to table name (convert to snake_case, pluralize)
    */
-  private getTableName(apiName: string): string {
+  private getTableName(apiName: string, objectLabel?: string, pluralLabel?: string): string {
-    // Convert PascalCase to snake_case
+    const toSnakePlural = (source: string): string => {
-    const snakeCase = apiName
+      const cleaned = source.replace(/[\s-]+/g, '_');
-      .replace(/([A-Z])/g, '_$1')
+      const snake = cleaned
-      .toLowerCase()
+        .replace(/([a-z0-9])([A-Z])/g, '$1_$2')
-      .replace(/^_/, '');
+        .replace(/__+/g, '_')
+        .toLowerCase()
+        .replace(/^_/, '');
 
-    // Simple pluralization (append 's' if not already plural)
+      if (snake.endsWith('y')) return `${snake.slice(0, -1)}ies`;
-    // In production, use a proper pluralization library
+      if (snake.endsWith('s')) return snake;
-    return snakeCase.endsWith('s') ? snakeCase : `${snakeCase}s`;
+      return `${snake}s`;
+    };
+
+    const fromApi = toSnakePlural(apiName);
+    const fromLabel = objectLabel ? toSnakePlural(objectLabel) : null;
+    const fromPlural = pluralLabel ? toSnakePlural(pluralLabel) : null;
+
+    if (fromLabel && fromLabel.includes('_') && !fromApi.includes('_')) {
+      return fromLabel;
+    }
+    if (fromPlural && fromPlural.includes('_') && !fromApi.includes('_')) {
+      return fromPlural;
+    }
+
+    if (fromLabel && fromLabel !== fromApi) return fromLabel;
+    if (fromPlural && fromPlural !== fromApi) return fromPlural;
+
+    return fromApi;
   }
 
   /**

backend/src/object/setup-object.controller.ts

@@ -2,6 +2,9 @@ import {
   Controller,
   Get,
   Post,
+  Patch,
+  Put,
+  Delete,
   Param,
   Body,
   UseGuards,
@@ -10,6 +13,7 @@ import { ObjectService } from './object.service';
 import { FieldMapperService } from './field-mapper.service';
 import { JwtAuthGuard } from '../auth/jwt-auth.guard';
 import { TenantId } from '../tenant/tenant.decorator';
+import { TenantDatabaseService } from '../tenant/tenant-database.service';
 
 @Controller('setup/objects')
 @UseGuards(JwtAuthGuard)
@@ -17,6 +21,7 @@ export class SetupObjectController {
   constructor(
     private objectService: ObjectService,
     private fieldMapperService: FieldMapperService,
+    private tenantDbService: TenantDatabaseService,
   ) {}
 
   @Get()
@@ -29,7 +34,8 @@ export class SetupObjectController {
     @TenantId() tenantId: string,
     @Param('objectApiName') objectApiName: string,
   ) {
-    return this.objectService.getObjectDefinition(tenantId, objectApiName);
+    const objectDef = await this.objectService.getObjectDefinition(tenantId, objectApiName);
+    return this.fieldMapperService.mapObjectDefinitionToDTO(objectDef);
   }
 
   @Get(':objectApiName/ui-config')
@@ -58,10 +64,93 @@ export class SetupObjectController {
     @Param('objectApiName') objectApiName: string,
     @Body() data: any,
   ) {
-    return this.objectService.createFieldDefinition(
+    const field = await this.objectService.createFieldDefinition(
       tenantId,
       objectApiName,
       data,
     );
+    // Map the created field to frontend format
+    return this.fieldMapperService.mapFieldToDTO(field);
+  }
+
+  @Put(':objectApiName/fields/:fieldApiName')
+  async updateFieldDefinition(
+    @TenantId() tenantId: string,
+    @Param('objectApiName') objectApiName: string,
+    @Param('fieldApiName') fieldApiName: string,
+    @Body() data: any,
+  ) {
+    const field = await this.objectService.updateFieldDefinition(
+      tenantId,
+      objectApiName,
+      fieldApiName,
+      data,
+    );
+    return this.fieldMapperService.mapFieldToDTO(field);
+  }
+
+  @Delete(':objectApiName/fields/:fieldApiName')
+  async deleteFieldDefinition(
+    @TenantId() tenantId: string,
+    @Param('objectApiName') objectApiName: string,
+    @Param('fieldApiName') fieldApiName: string,
+  ) {
+    return this.objectService.deleteFieldDefinition(
+      tenantId,
+      objectApiName,
+      fieldApiName,
+    );
+  }
+
+  @Patch(':objectApiName')
+  async updateObjectDefinition(
+    @TenantId() tenantId: string,
+    @Param('objectApiName') objectApiName: string,
+    @Body() data: any,
+  ) {
+    return this.objectService.updateObjectDefinition(tenantId, objectApiName, data);
+  }
+
+  @Get(':objectId/field-permissions')
+  async getFieldPermissions(
+    @TenantId() tenantId: string,
+    @Param('objectId') objectId: string,
+  ) {
+    return this.objectService.getFieldPermissions(tenantId, objectId);
+  }
+
+  @Put(':objectId/field-permissions')
+  async updateFieldPermission(
+    @TenantId() tenantId: string,
+    @Param('objectId') objectId: string,
+    @Body() data: { roleId: string; fieldDefinitionId: string; canRead: boolean; canEdit: boolean },
+  ) {
+    return this.objectService.updateFieldPermission(tenantId, data.roleId, data.fieldDefinitionId, data.canRead, data.canEdit);
+  }
+
+  @Get(':objectApiName/permissions/:roleId')
+  async getObjectPermissions(
+    @TenantId() tenantId: string,
+    @Param('objectApiName') objectApiName: string,
+    @Param('roleId') roleId: string,
+  ) {
+    return this.objectService.getObjectPermissions(tenantId, objectApiName, roleId);
+  }
+
+  @Put(':objectApiName/permissions')
+  async updateObjectPermissions(
+    @TenantId() tenantId: string,
+    @Param('objectApiName') objectApiName: string,
+    @Body() data: { 
+      roleId: string;
+      canCreate: boolean;
+      canRead: boolean;
+      canEdit: boolean;
+      canDelete: boolean;
+      canViewAll: boolean;
+      canModifyAll: boolean;
+    },
+  ) {
+    return this.objectService.updateObjectPermissions(tenantId, objectApiName, data);
   }
 }

backend/src/page-layout/dto/page-layout.dto.ts

@@ -0,0 +1,56 @@
+import { IsString, IsUUID, IsBoolean, IsOptional, IsObject } from 'class-validator';
+
+export class CreatePageLayoutDto {
+  @IsString()
+  name: string;
+
+  @IsUUID()
+  objectId: string;
+
+  @IsBoolean()
+  @IsOptional()
+  isDefault?: boolean;
+
+  @IsObject()
+  layoutConfig: {
+    fields: Array<{
+      fieldId: string;
+      x: number;
+      y: number;
+      w: number;
+      h: number;
+    }>;
+    relatedLists?: string[];
+  };
+
+  @IsString()
+  @IsOptional()
+  description?: string;
+}
+
+export class UpdatePageLayoutDto {
+  @IsString()
+  @IsOptional()
+  name?: string;
+
+  @IsBoolean()
+  @IsOptional()
+  isDefault?: boolean;
+
+  @IsObject()
+  @IsOptional()
+  layoutConfig?: {
+    fields: Array<{
+      fieldId: string;
+      x: number;
+      y: number;
+      w: number;
+      h: number;
+    }>;
+    relatedLists?: string[];
+  };
+
+  @IsString()
+  @IsOptional()
+  description?: string;
+}

backend/src/page-layout/page-layout.controller.ts

@@ -0,0 +1,55 @@
+import {
+  Controller,
+  Get,
+  Post,
+  Body,
+  Patch,
+  Param,
+  Delete,
+  UseGuards,
+  Query,
+} from '@nestjs/common';
+import { PageLayoutService } from './page-layout.service';
+import { CreatePageLayoutDto, UpdatePageLayoutDto } from './dto/page-layout.dto';
+import { JwtAuthGuard } from '../auth/jwt-auth.guard';
+import { TenantId } from '../tenant/tenant.decorator';
+
+@Controller('page-layouts')
+@UseGuards(JwtAuthGuard)
+export class PageLayoutController {
+  constructor(private readonly pageLayoutService: PageLayoutService) {}
+
+  @Post()
+  create(@TenantId() tenantId: string, @Body() createPageLayoutDto: CreatePageLayoutDto) {
+    return this.pageLayoutService.create(tenantId, createPageLayoutDto);
+  }
+
+  @Get()
+  findAll(@TenantId() tenantId: string, @Query('objectId') objectId?: string) {
+    return this.pageLayoutService.findAll(tenantId, objectId);
+  }
+
+  @Get('default/:objectId')
+  findDefaultByObject(@TenantId() tenantId: string, @Param('objectId') objectId: string) {
+    return this.pageLayoutService.findDefaultByObject(tenantId, objectId);
+  }
+
+  @Get(':id')
+  findOne(@TenantId() tenantId: string, @Param('id') id: string) {
+    return this.pageLayoutService.findOne(tenantId, id);
+  }
+
+  @Patch(':id')
+  update(
+    @TenantId() tenantId: string,
+    @Param('id') id: string,
+    @Body() updatePageLayoutDto: UpdatePageLayoutDto,
+  ) {
+    return this.pageLayoutService.update(tenantId, id, updatePageLayoutDto);
+  }
+
+  @Delete(':id')
+  remove(@TenantId() tenantId: string, @Param('id') id: string) {
+    return this.pageLayoutService.remove(tenantId, id);
+  }
+}

backend/src/page-layout/page-layout.module.ts

@@ -0,0 +1,12 @@
+import { Module } from '@nestjs/common';
+import { PageLayoutService } from './page-layout.service';
+import { PageLayoutController } from './page-layout.controller';
+import { TenantModule } from '../tenant/tenant.module';
+
+@Module({
+  imports: [TenantModule],
+  controllers: [PageLayoutController],
+  providers: [PageLayoutService],
+  exports: [PageLayoutService],
+})
+export class PageLayoutModule {}

backend/src/page-layout/page-layout.service.ts

@@ -0,0 +1,118 @@
+import { Injectable, NotFoundException } from '@nestjs/common';
+import { TenantDatabaseService } from '../tenant/tenant-database.service';
+import { CreatePageLayoutDto, UpdatePageLayoutDto } from './dto/page-layout.dto';
+
+@Injectable()
+export class PageLayoutService {
+  constructor(private tenantDbService: TenantDatabaseService) {}
+
+  async create(tenantId: string, createDto: CreatePageLayoutDto) {
+    const knex = await this.tenantDbService.getTenantKnex(tenantId);
+    
+    // If this layout is set as default, unset other defaults for the same object
+    if (createDto.isDefault) {
+      await knex('page_layouts')
+        .where({ object_id: createDto.objectId })
+        .update({ is_default: false });
+    }
+
+    const [id] = await knex('page_layouts').insert({
+      name: createDto.name,
+      object_id: createDto.objectId,
+      is_default: createDto.isDefault || false,
+      layout_config: JSON.stringify(createDto.layoutConfig),
+      description: createDto.description || null,
+    });
+
+    // Get the inserted record
+    const result = await knex('page_layouts').where({ id }).first();
+    return result;
+  }
+
+  async findAll(tenantId: string, objectId?: string) {
+    const knex = await this.tenantDbService.getTenantKnex(tenantId);
+    
+    let query = knex('page_layouts');
+
+    if (objectId) {
+      query = query.where({ object_id: objectId });
+    }
+
+    const layouts = await query.orderByRaw('is_default DESC, name ASC');
+    return layouts;
+  }
+
+  async findOne(tenantId: string, id: string) {
+    const knex = await this.tenantDbService.getTenantKnex(tenantId);
+    
+    const layout = await knex('page_layouts').where({ id }).first();
+
+    if (!layout) {
+      throw new NotFoundException(`Page layout with ID ${id} not found`);
+    }
+
+    return layout;
+  }
+
+  async findDefaultByObject(tenantId: string, objectId: string) {
+    const knex = await this.tenantDbService.getTenantKnex(tenantId);
+    
+    const layout = await knex('page_layouts')
+      .where({ object_id: objectId, is_default: true })
+      .first();
+
+    return layout || null;
+  }
+
+  async update(tenantId: string, id: string, updateDto: UpdatePageLayoutDto) {
+    const knex = await this.tenantDbService.getTenantKnex(tenantId);
+    
+    // Check if layout exists
+    await this.findOne(tenantId, id);
+
+    // If setting as default, unset other defaults for the same object
+    if (updateDto.isDefault) {
+      const layout = await this.findOne(tenantId, id);
+      await knex('page_layouts')
+        .where({ object_id: layout.object_id })
+        .whereNot({ id })
+        .update({ is_default: false });
+    }
+
+    const updates: any = {};
+
+    if (updateDto.name !== undefined) {
+      updates.name = updateDto.name;
+    }
+
+    if (updateDto.isDefault !== undefined) {
+      updates.is_default = updateDto.isDefault;
+    }
+
+    if (updateDto.layoutConfig !== undefined) {
+      updates.layout_config = JSON.stringify(updateDto.layoutConfig);
+    }
+
+    if (updateDto.description !== undefined) {
+      updates.description = updateDto.description;
+    }
+
+    updates.updated_at = knex.fn.now();
+
+    await knex('page_layouts').where({ id }).update(updates);
+
+    // Get the updated record
+    const result = await knex('page_layouts').where({ id }).first();
+    return result;
+  }
+
+  async remove(tenantId: string, id: string) {
+    const knex = await this.tenantDbService.getTenantKnex(tenantId);
+    
+    await this.findOne(tenantId, id);
+
+    await knex('page_layouts').where({ id }).delete();
+
+    return { message: 'Page layout deleted successfully' };
+  }
+}

backend/src/rbac/ability.factory.ts

@@ -0,0 +1,199 @@
+import { AbilityBuilder, PureAbility, AbilityClass } from '@casl/ability';
+import { Injectable } from '@nestjs/common';
+import { User } from '../models/user.model';
+import { RoleObjectPermission } from '../models/role-object-permission.model';
+import { RoleFieldPermission } from '../models/role-field-permission.model';
+import { RecordShare } from '../models/record-share.model';
+
+// Define action types
+export type Action = 'create' | 'read' | 'update' | 'delete' | 'view_all' | 'modify_all';
+
+// Define subject types - can be string (object API name) or actual object with fields
+export type Subject = string | { objectApiName: string; ownerId?: string; id?: string; [key: string]: any };
+
+// Define field actions
+export type FieldAction = 'read' | 'edit';
+
+export type AppAbility = PureAbility<[Action, Subject], { field?: string }>;
+
+@Injectable()
+export class AbilityFactory {
+  /**
+   * Build CASL ability for a user based on their roles and permissions
+   * This aggregates permissions from all roles the user has
+   */
+  async defineAbilityFor(
+    user: User & { roles?: Array<{ objectPermissions?: RoleObjectPermission[]; fieldPermissions?: RoleFieldPermission[] }> },
+    recordShares?: RecordShare[],
+  ): Promise<AppAbility> {
+    const { can, cannot, build } = new AbilityBuilder<AppAbility>(PureAbility as AbilityClass<AppAbility>);
+
+    if (!user.roles || user.roles.length === 0) {
+      // No roles = no permissions
+      return build();
+    }
+
+    // Aggregate object permissions from all roles
+    const objectPermissionsMap = new Map<string, {
+      canCreate: boolean;
+      canRead: boolean;
+      canEdit: boolean;
+      canDelete: boolean;
+      canViewAll: boolean;
+      canModifyAll: boolean;
+    }>();
+
+    // Aggregate field permissions from all roles
+    const fieldPermissionsMap = new Map<string, {
+      canRead: boolean;
+      canEdit: boolean;
+    }>();
+
+    // Process all roles
+    for (const role of user.roles) {
+      // Aggregate object permissions
+      if (role.objectPermissions) {
+        for (const perm of role.objectPermissions) {
+          const existing = objectPermissionsMap.get(perm.objectDefinitionId) || {
+            canCreate: false,
+            canRead: false,
+            canEdit: false,
+            canDelete: false,
+            canViewAll: false,
+            canModifyAll: false,
+          };
+
+          // Union of permissions (if any role grants it, user has it)
+          objectPermissionsMap.set(perm.objectDefinitionId, {
+            canCreate: existing.canCreate || perm.canCreate,
+            canRead: existing.canRead || perm.canRead,
+            canEdit: existing.canEdit || perm.canEdit,
+            canDelete: existing.canDelete || perm.canDelete,
+            canViewAll: existing.canViewAll || perm.canViewAll,
+            canModifyAll: existing.canModifyAll || perm.canModifyAll,
+          });
+        }
+      }
+
+      // Aggregate field permissions
+      if (role.fieldPermissions) {
+        for (const perm of role.fieldPermissions) {
+          const existing = fieldPermissionsMap.get(perm.fieldDefinitionId) || {
+            canRead: false,
+            canEdit: false,
+          };
+
+          fieldPermissionsMap.set(perm.fieldDefinitionId, {
+            canRead: existing.canRead || perm.canRead,
+            canEdit: existing.canEdit || perm.canEdit,
+          });
+        }
+      }
+    }
+
+    // Convert aggregated permissions to CASL rules
+    for (const [objectId, perms] of objectPermissionsMap) {
+      // Create permission
+      if (perms.canCreate) {
+        can('create', objectId);
+      }
+
+      // Read permission
+      if (perms.canRead) {
+        can('read', objectId);
+      }
+
+      // View all permission (can see all records regardless of ownership)
+      if (perms.canViewAll) {
+        can('view_all', objectId);
+      }
+
+      // Edit permission
+      if (perms.canEdit) {
+        can('update', objectId);
+      }
+
+      // Modify all permission (can edit all records regardless of ownership)
+      if (perms.canModifyAll) {
+        can('modify_all', objectId);
+      }
+
+      // Delete permission
+      if (perms.canDelete) {
+        can('delete', objectId);
+      }
+    }
+
+    // Add record sharing permissions
+    if (recordShares) {
+      for (const share of recordShares) {
+        // Only add if share is active (not expired, not revoked)
+        const now = new Date();
+        const isExpired = share.expiresAt && share.expiresAt < now;
+        const isRevoked = share.revokedAt !== null;
+
+        if (!isExpired && !isRevoked) {
+          // Note: Record-level sharing will be checked in authorization service
+          // CASL abilities are primarily for object-level permissions
+          // Individual record access is validated in applyScopeToQuery
+        }
+      }
+    }
+
+    return build();
+  }
+
+  /**
+   * Check if user can access a specific field
+   * Returns true if user has permission or if no restriction exists
+   */
+  canAccessField(
+    fieldDefinitionId: string,
+    action: FieldAction,
+    user: User & { roles?: Array<{ fieldPermissions?: RoleFieldPermission[] }> },
+  ): boolean {
+    if (!user.roles || user.roles.length === 0) {
+      return false;
+    }
+
+    // Collect all field permissions from all roles
+    const allFieldPermissions: RoleFieldPermission[] = [];
+    for (const role of user.roles) {
+      if (role.fieldPermissions) {
+        allFieldPermissions.push(...role.fieldPermissions);
+      }
+    }
+
+    // If there are NO field permissions configured at all, allow by default
+    if (allFieldPermissions.length === 0) {
+      return true;
+    }
+
+    // If field permissions exist, check for explicit grants (union of all roles)
+    for (const role of user.roles) {
+      if (role.fieldPermissions) {
+        const fieldPerm = role.fieldPermissions.find(fp => fp.fieldDefinitionId === fieldDefinitionId);
+        if (fieldPerm) {
+          if (action === 'read' && fieldPerm.canRead) return true;
+          if (action === 'edit' && fieldPerm.canEdit) return true;
+        }
+      }
+    }
+
+    // No explicit rule for this field but other field permissions exist.
+    // Default to allow so new fields don't get silently stripped and fail validation.
+    return true;
+  }
+
+  /**
+   * Filter fields based on user permissions
+   * Returns array of field IDs the user can access with the specified action
+   */
+  filterFields(
+    fieldDefinitionIds: string[],
+    action: FieldAction,
+    user: User & { roles?: Array<{ fieldPermissions?: RoleFieldPermission[] }> },
+  ): string[] {
+    return fieldDefinitionIds.filter(fieldId => this.canAccessField(fieldId, action, user));
+  }
+}

backend/src/rbac/authorization.service.ts

@@ -0,0 +1,282 @@
+import { Injectable, ForbiddenException } from '@nestjs/common';
+import { Knex } from 'knex';
+import { User } from '../models/user.model';
+import { ObjectDefinition } from '../models/object-definition.model';
+import { FieldDefinition } from '../models/field-definition.model';
+import { RecordShare } from '../models/record-share.model';
+import { AbilityFactory, AppAbility, Action } from './ability.factory';
+import { DynamicModelFactory } from '../object/models/dynamic-model.factory';
+import { subject } from '@casl/ability';
+
+@Injectable()
+export class AuthorizationService {
+  constructor(private abilityFactory: AbilityFactory) {}
+
+  /**
+   * Apply authorization scope to a query based on OWD and user permissions
+   * This determines which records the user can see
+   * Modifies the query in place and returns void
+   */
+  async applyScopeToQuery<T = any>(
+    query: any, // Accept both Knex and Objection query builders
+    objectDef: ObjectDefinition,
+    user: User & { roles?: any[] },
+    action: Action,
+    knex: Knex,
+  ): Promise<void> {
+    // Get user's ability
+    const recordShares = await this.getActiveRecordShares(objectDef.id, user.id, knex);
+    const ability = await this.abilityFactory.defineAbilityFor(user, recordShares);
+
+    // Check if user has the base permission for this action
+    // Use object ID, not API name, since permissions are stored by object ID
+    if (!ability.can(action, objectDef.id)) {
+      // No permission at all - return empty result
+      query.where(knex.raw('1 = 0'));
+      return;
+    }
+
+    // Check special permissions
+    const hasViewAll = ability.can('view_all', objectDef.id);
+    const hasModifyAll = ability.can('modify_all', objectDef.id);
+
+    // If user has view_all or modify_all, they can see all records
+    if (hasViewAll || hasModifyAll) {
+      // No filtering needed
+      return;
+    }
+
+    // Apply OWD (Org-Wide Default) restrictions
+    switch (objectDef.orgWideDefault) {
+      case 'public_read_write':
+        // Everyone can see all records
+        return;
+
+      case 'public_read':
+        // Everyone can see all records (write operations checked separately)
+        return;
+
+      case 'private':
+      default:
+        // Only owner and explicitly shared records
+        await this.applyPrivateScope(query, objectDef, user, recordShares, knex);
+        return;
+    }
+  }
+
+  /**
+   * Apply private scope: owner + shared records
+   */
+  private async applyPrivateScope<T = any>(
+    query: any, // Accept both Knex and Objection query builders
+    objectDef: ObjectDefinition,
+    user: User,
+    recordShares: RecordShare[],
+    knex: Knex,
+  ): Promise<void> {
+    const tableName = this.getTableName(objectDef.apiName);
+    
+    // Check if table has ownerId column
+    const hasOwner = await knex.schema.hasColumn(tableName, 'ownerId');
+
+    if (!hasOwner && recordShares.length === 0) {
+      // No ownership and no shares - user can't see anything
+      query.where(knex.raw('1 = 0'));
+      return;
+    }
+
+    // Build conditions: ownerId = user OR record shared with user
+    query.where((builder) => {
+      if (hasOwner) {
+        builder.orWhere(`${tableName}.ownerId`, user.id);
+      }
+
+      if (recordShares.length > 0) {
+        const sharedRecordIds = recordShares.map(share => share.recordId);
+        builder.orWhereIn(`${tableName}.id`, sharedRecordIds);
+      }
+    });
+  }
+
+  /**
+   * Check if user can perform action on a specific record
+   */
+  async canPerformAction(
+    action: Action,
+    objectDef: ObjectDefinition,
+    record: any,
+    user: User & { roles?: any[] },
+    knex: Knex,
+  ): Promise<boolean> {
+    const recordShares = await this.getActiveRecordShares(objectDef.id, user.id, knex);
+    const ability = await this.abilityFactory.defineAbilityFor(user, recordShares);
+
+    // Check base permission - use object ID not API name
+    if (!ability.can(action, objectDef.id)) {
+      return false;
+    }
+
+    // Check special permissions - use object ID not API name
+    const hasViewAll = ability.can('view_all', objectDef.id);
+    const hasModifyAll = ability.can('modify_all', objectDef.id);
+
+    // canViewAll only grants read access to all records
+    if (action === 'read' && hasViewAll) {
+      return true;
+    }
+
+    // canModifyAll grants edit/delete access to all records
+    if ((action === 'update' || action === 'delete') && hasModifyAll) {
+      return true;
+    }
+
+    // Check OWD
+    switch (objectDef.orgWideDefault) {
+      case 'public_read_write':
+        return true;
+
+      case 'public_read':
+        if (action === 'read') return true;
+        // For write actions, check ownership
+        return record.ownerId === user.id;
+
+      case 'private':
+      default:
+        // Check ownership
+        if (record.ownerId === user.id) return true;
+
+        // Check if record is shared with user
+        const share = recordShares.find(s => s.recordId === record.id);
+        if (share) {
+          if (action === 'read' && share.accessLevel.canRead) return true;
+          if (action === 'update' && share.accessLevel.canEdit) return true;
+          if (action === 'delete' && share.accessLevel.canDelete) return true;
+        }
+
+        return false;
+    }
+  }
+
+  /**
+   * Filter data based on field-level permissions
+   * Removes fields the user cannot read
+   */
+  async filterReadableFields(
+    data: any,
+    fields: FieldDefinition[],
+    user: User & { roles?: any[] },
+  ): Promise<any> {
+    const filtered: any = {};
+
+    // Always include id - it's required for navigation and record identification
+    if (data.id !== undefined) {
+      filtered.id = data.id;
+    }
+
+    for (const field of fields) {
+      if (this.abilityFactory.canAccessField(field.id, 'read', user)) {
+        if (data[field.apiName] !== undefined) {
+          filtered[field.apiName] = data[field.apiName];
+        }
+        
+        // For lookup fields, also include the related object (e.g., ownerId -> owner)
+        if (field.type === 'LOOKUP') {
+          const relationName = DynamicModelFactory.getRelationName(field.apiName);
+          if (data[relationName] !== undefined) {
+            filtered[relationName] = data[relationName];
+          }
+        }
+      }
+    }
+
+    return filtered;
+  }
+
+  /**
+   * Filter data based on field-level permissions
+   * Removes fields the user cannot edit
+   */
+  async filterEditableFields(
+    data: any,
+    fields: FieldDefinition[],
+    user: User & { roles?: any[] },
+  ): Promise<any> {
+    const filtered: any = {};
+
+    for (const field of fields) {
+      if (this.abilityFactory.canAccessField(field.id, 'edit', user)) {
+        if (data[field.apiName] !== undefined) {
+          filtered[field.apiName] = data[field.apiName];
+        }
+      }
+    }
+
+    return filtered;
+  }
+
+  /**
+   * Get active record shares for a user on an object
+   */
+  private async getActiveRecordShares(
+    objectDefinitionId: string,
+    userId: string,
+    knex: Knex,
+  ): Promise<RecordShare[]> {
+    const now = new Date();
+
+    return await RecordShare.query(knex)
+      .where('objectDefinitionId', objectDefinitionId)
+      .where('granteeUserId', userId)
+      .whereNull('revokedAt')
+      .where((builder) => {
+        builder.whereNull('expiresAt').orWhere('expiresAt', '>', now);
+      });
+  }
+
+  /**
+   * Check if user has permission to create records
+   */
+  async canCreate(
+    objectDef: ObjectDefinition,
+    user: User & { roles?: any[] },
+  ): Promise<boolean> {
+    const ability = await this.abilityFactory.defineAbilityFor(user, []);
+    return ability.can('create', objectDef.id);
+  }
+
+  /**
+   * Throw exception if user cannot perform action
+   */
+  async assertCanPerformAction(
+    action: Action,
+    objectDef: ObjectDefinition,
+    record: any,
+    user: User & { roles?: any[] },
+    knex: Knex,
+  ): Promise<void> {
+    const can = await this.canPerformAction(action, objectDef, record, user, knex);
+    if (!can) {
+      throw new ForbiddenException(`You do not have permission to ${action} this record`);
+    }
+  }
+
+  /**
+   * Get table name from API name
+   */
+  private getTableName(apiName: string): string {
+    // Convert CamelCase to snake_case and pluralize
+    const snakeCase = apiName
+      .replace(/([A-Z])/g, '_$1')
+      .toLowerCase()
+      .replace(/^_/, '');
+    
+    // Simple pluralization
+    if (snakeCase.endsWith('y')) {
+      return snakeCase.slice(0, -1) + 'ies';
+    } else if (snakeCase.endsWith('s')) {
+      return snakeCase;
+    } else {
+      return snakeCase + 's';
+    }
+  }
+}

backend/src/rbac/dto/create-record-share.dto.ts

@@ -0,0 +1,19 @@
+import { IsString, IsBoolean, IsOptional, IsDateString } from 'class-validator';
+
+export class CreateRecordShareDto {
+  @IsString()
+  granteeUserId: string;
+
+  @IsBoolean()
+  canRead: boolean;
+
+  @IsBoolean()
+  canEdit: boolean;
+
+  @IsBoolean()
+  canDelete: boolean;
+
+  @IsOptional()
+  @IsDateString()
+  expiresAt?: string;
+}

backend/src/rbac/rbac.module.ts

@@ -1,8 +1,16 @@
 import { Module } from '@nestjs/common';
 import { RbacService } from './rbac.service';
+import { AbilityFactory } from './ability.factory';
+import { AuthorizationService } from './authorization.service';
+import { SetupRolesController } from './setup-roles.controller';
+import { SetupUsersController } from './setup-users.controller';
+import { RecordSharingController } from './record-sharing.controller';
+import { TenantModule } from '../tenant/tenant.module';
 
 @Module({
-  providers: [RbacService],
+  imports: [TenantModule],
-  exports: [RbacService],
+  controllers: [SetupRolesController, SetupUsersController, RecordSharingController],
+  providers: [RbacService, AbilityFactory, AuthorizationService],
+  exports: [RbacService, AbilityFactory, AuthorizationService],
 })
 export class RbacModule {}

backend/src/rbac/record-sharing.controller.ts

@@ -0,0 +1,350 @@
+import {
+  Controller,
+  Get,
+  Post,
+  Delete,
+  Param,
+  Body,
+  UseGuards,
+  ForbiddenException,
+} from '@nestjs/common';
+import { JwtAuthGuard } from '../auth/jwt-auth.guard';
+import { TenantId } from '../tenant/tenant.decorator';
+import { CurrentUser } from '../auth/current-user.decorator';
+import { TenantDatabaseService } from '../tenant/tenant-database.service';
+import { RecordShare } from '../models/record-share.model';
+import { ObjectDefinition } from '../models/object-definition.model';
+import { User } from '../models/user.model';
+import { AuthorizationService } from './authorization.service';
+import { CreateRecordShareDto } from './dto/create-record-share.dto';
+
+@Controller('runtime/objects/:objectApiName/records/:recordId/shares')
+@UseGuards(JwtAuthGuard)
+export class RecordSharingController {
+  constructor(
+    private tenantDbService: TenantDatabaseService,
+    private authService: AuthorizationService,
+  ) {}
+
+  @Get()
+  async getRecordShares(
+    @TenantId() tenantId: string,
+    @Param('objectApiName') objectApiName: string,
+    @Param('recordId') recordId: string,
+    @CurrentUser() currentUser: any,
+  ) {
+    const resolvedTenantId = await this.tenantDbService.resolveTenantId(tenantId);
+    const knex = await this.tenantDbService.getTenantKnexById(resolvedTenantId);
+
+    // Get object definition
+    const objectDef = await ObjectDefinition.query(knex)
+      .findOne({ apiName: objectApiName });
+
+    if (!objectDef) {
+      throw new Error('Object not found');
+    }
+
+    // Get the record to check ownership
+    const tableName = this.getTableName(
+      objectDef.apiName,
+      objectDef.label,
+      objectDef.pluralLabel,
+    );
+    const record = await knex(tableName)
+      .where({ id: recordId })
+      .first();
+
+    if (!record) {
+      throw new Error('Record not found');
+    }
+
+    // Only owner can view shares
+    if (record.ownerId !== currentUser.userId) {
+      // Check if user has modify all permission
+      const user: any = await User.query(knex)
+        .findById(currentUser.userId)
+        .withGraphFetched('roles.objectPermissions');
+
+      if (!user) {
+        throw new ForbiddenException('User not found');
+      }
+
+      const hasModifyAll = user.roles?.some(role =>
+        role.objectPermissions?.some(
+          perm => perm.objectDefinitionId === objectDef.id && perm.canModifyAll
+        )
+      );
+
+      if (!hasModifyAll) {
+        throw new ForbiddenException('Only the record owner or users with Modify All permission can view shares');
+      }
+    }
+
+    // Get all active shares for this record
+    const shares = await RecordShare.query(knex)
+      .where({ objectDefinitionId: objectDef.id, recordId })
+      .whereNull('revokedAt')
+      .where(builder => {
+        builder.whereNull('expiresAt').orWhere('expiresAt', '>', new Date());
+      })
+      .withGraphFetched('[granteeUser]')
+      .orderBy('createdAt', 'desc');
+
+    return shares;
+  }
+
+  @Post()
+  async createRecordShare(
+    @TenantId() tenantId: string,
+    @Param('objectApiName') objectApiName: string,
+    @Param('recordId') recordId: string,
+    @CurrentUser() currentUser: any,
+    @Body() data: CreateRecordShareDto,
+  ) {
+    const resolvedTenantId = await this.tenantDbService.resolveTenantId(tenantId);
+    const knex = await this.tenantDbService.getTenantKnexById(resolvedTenantId);
+
+    // Get object definition
+    const objectDef = await ObjectDefinition.query(knex)
+      .findOne({ apiName: objectApiName });
+
+    if (!objectDef) {
+      throw new Error('Object not found');
+    }
+
+    // Get the record to check ownership
+    const tableName = this.getTableName(
+      objectDef.apiName,
+      objectDef.label,
+      objectDef.pluralLabel,
+    );
+    const record = await knex(tableName)
+      .where({ id: recordId })
+      .first();
+
+    if (!record) {
+      throw new Error('Record not found');
+    }
+
+    // Check if user can share - either owner or has modify permissions
+    const canShare = await this.canUserShareRecord(
+      currentUser.userId,
+      record,
+      objectDef,
+      knex,
+    );
+
+    if (!canShare) {
+      throw new ForbiddenException('You do not have permission to share this record');
+    }
+
+    // Cannot share with self
+    if (data.granteeUserId === currentUser.userId) {
+      throw new Error('Cannot share record with yourself');
+    }
+
+    // Check if share already exists
+    const existingShare = await RecordShare.query(knex)
+      .where({
+        objectDefinitionId: objectDef.id,
+        recordId,
+        granteeUserId: data.granteeUserId,
+      })
+      .whereNull('revokedAt')
+      .first();
+
+    if (existingShare) {
+      // Update existing share
+      const updated = await RecordShare.query(knex)
+        .patchAndFetchById(existingShare.id, {
+          accessLevel: {
+            canRead: data.canRead,
+            canEdit: data.canEdit,
+            canDelete: data.canDelete,
+          },
+          // Convert ISO string to MySQL datetime format
+          expiresAt: data.expiresAt 
+            ? knex.raw('?', [new Date(data.expiresAt).toISOString().slice(0, 19).replace('T', ' ')]) 
+            : null,
+        } as any);
+
+      return RecordShare.query(knex)
+        .findById(updated.id)
+        .withGraphFetched('[granteeUser]');
+    }
+
+    // Create new share
+    const share = await RecordShare.query(knex).insertAndFetch({
+      objectDefinitionId: objectDef.id,
+      recordId,
+      granteeUserId: data.granteeUserId,
+      grantedByUserId: currentUser.userId,
+      accessLevel: {
+        canRead: data.canRead,
+        canEdit: data.canEdit,
+        canDelete: data.canDelete,
+      },
+      // Convert ISO string to MySQL datetime format: YYYY-MM-DD HH:MM:SS
+      expiresAt: data.expiresAt 
+        ? knex.raw('?', [new Date(data.expiresAt).toISOString().slice(0, 19).replace('T', ' ')]) 
+        : null,
+    } as any);
+
+    return RecordShare.query(knex)
+      .findById(share.id)
+      .withGraphFetched('[granteeUser]');
+  }
+
+  @Delete(':shareId')
+  async deleteRecordShare(
+    @TenantId() tenantId: string,
+    @Param('objectApiName') objectApiName: string,
+    @Param('recordId') recordId: string,
+    @Param('shareId') shareId: string,
+    @CurrentUser() currentUser: any,
+  ) {
+    const resolvedTenantId = await this.tenantDbService.resolveTenantId(tenantId);
+    const knex = await this.tenantDbService.getTenantKnexById(resolvedTenantId);
+
+    // Get object definition
+    const objectDef = await ObjectDefinition.query(knex)
+      .findOne({ apiName: objectApiName });
+
+    if (!objectDef) {
+      throw new Error('Object not found');
+    }
+
+    // Get the record to check ownership
+    const tableName = this.getTableName(
+      objectDef.apiName,
+      objectDef.label,
+      objectDef.pluralLabel,
+    );
+    const record = await knex(tableName)
+      .where({ id: recordId })
+      .first();
+
+    if (!record) {
+      throw new Error('Record not found');
+    }
+
+    // Only owner can revoke shares
+    if (record.ownerId !== currentUser.userId) {
+      // Check if user has modify all permission
+      const user: any = await User.query(knex)
+        .findById(currentUser.userId)
+        .withGraphFetched('roles.objectPermissions');
+
+      if (!user) {
+        throw new ForbiddenException('User not found');
+      }
+
+      const hasModifyAll = user.roles?.some(role =>
+        role.objectPermissions?.some(
+          perm => perm.objectDefinitionId === objectDef.id && perm.canModifyAll
+        )
+      );
+
+      if (!hasModifyAll) {
+        throw new ForbiddenException('Only the record owner or users with Modify All permission can revoke shares');
+      }
+    }
+
+    // Revoke the share (soft delete)
+    await RecordShare.query(knex)
+      .patchAndFetchById(shareId, {
+        revokedAt: knex.fn.now() as any,
+      });
+
+    return { success: true };
+  }
+
+  private async canUserShareRecord(
+    userId: string,
+    record: any,
+    objectDef: ObjectDefinition,
+    knex: any,
+  ): Promise<boolean> {
+    // Owner can always share
+    if (record.ownerId === userId) {
+      return true;
+    }
+
+    // Check if user has modify all or edit permissions
+    const user: any = await User.query(knex)
+      .findById(userId)
+      .withGraphFetched('roles.objectPermissions');
+
+    if (!user) {
+      return false;
+    }
+
+    // Check for canModifyAll permission
+    const hasModifyAll = user.roles?.some(role =>
+      role.objectPermissions?.some(
+        perm => perm.objectDefinitionId === objectDef.id && perm.canModifyAll
+      )
+    );
+
+    if (hasModifyAll) {
+      return true;
+    }
+
+    // Check for canEdit permission (user needs edit to share)
+    const hasEdit = user.roles?.some(role =>
+      role.objectPermissions?.some(
+        perm => perm.objectDefinitionId === objectDef.id && perm.canEdit
+      )
+    );
+
+    // If user has edit permission, check if they can actually edit this record
+    // by using the authorization service
+    if (hasEdit) {
+      try {
+        await this.authService.assertCanPerformAction(
+          'update',
+          objectDef,
+          record,
+          user,
+          knex,
+        );
+        return true;
+      } catch {
+        return false;
+      }
+    }
+
+    return false;
+  }
+
+  private getTableName(apiName: string, objectLabel?: string, pluralLabel?: string): string {
+    const toSnakePlural = (source: string): string => {
+      const cleaned = source.replace(/[\s-]+/g, '_');
+      const snake = cleaned
+        .replace(/([a-z0-9])([A-Z])/g, '$1_$2')
+        .replace(/__+/g, '_')
+        .toLowerCase()
+        .replace(/^_/, '');
+
+      if (snake.endsWith('y')) return `${snake.slice(0, -1)}ies`;
+      if (snake.endsWith('s')) return snake;
+      return `${snake}s`;
+    };
+
+    const fromApi = toSnakePlural(apiName);
+    const fromLabel = objectLabel ? toSnakePlural(objectLabel) : null;
+    const fromPlural = pluralLabel ? toSnakePlural(pluralLabel) : null;
+
+    if (fromLabel && fromLabel.includes('_') && !fromApi.includes('_')) {
+      return fromLabel;
+    }
+    if (fromPlural && fromPlural.includes('_') && !fromApi.includes('_')) {
+      return fromPlural;
+    }
+
+    if (fromLabel && fromLabel !== fromApi) return fromLabel;
+    if (fromPlural && fromPlural !== fromApi) return fromPlural;
+
+    return fromApi;
+  }
+}

backend/src/rbac/setup-roles.controller.ts

@@ -0,0 +1,141 @@
+import {
+  Controller,
+  Get,
+  Post,
+  Patch,
+  Delete,
+  Param,
+  Body,
+  UseGuards,
+} from '@nestjs/common';
+import { JwtAuthGuard } from '../auth/jwt-auth.guard';
+import { TenantId } from '../tenant/tenant.decorator';
+import { TenantDatabaseService } from '../tenant/tenant-database.service';
+import { Role } from '../models/role.model';
+
+@Controller('setup/roles')
+@UseGuards(JwtAuthGuard)
+export class SetupRolesController {
+  constructor(private tenantDbService: TenantDatabaseService) {}
+
+  @Get()
+  async getRoles(@TenantId() tenantId: string) {
+    const resolvedTenantId = await this.tenantDbService.resolveTenantId(tenantId);
+    const knex = await this.tenantDbService.getTenantKnexById(resolvedTenantId);
+    
+    return await Role.query(knex).select('*').orderBy('name', 'asc');
+  }
+
+  @Get(':id')
+  async getRole(
+    @TenantId() tenantId: string,
+    @Param('id') id: string,
+  ) {
+    const resolvedTenantId = await this.tenantDbService.resolveTenantId(tenantId);
+    const knex = await this.tenantDbService.getTenantKnexById(resolvedTenantId);
+    
+    return await Role.query(knex).findById(id).withGraphFetched('users');
+  }
+
+  @Post()
+  async createRole(
+    @TenantId() tenantId: string,
+    @Body() data: { name: string; description?: string; guardName?: string },
+  ) {
+    const resolvedTenantId = await this.tenantDbService.resolveTenantId(tenantId);
+    const knex = await this.tenantDbService.getTenantKnexById(resolvedTenantId);
+    
+    const role = await Role.query(knex).insert({
+      name: data.name,
+      description: data.description,
+      guardName: data.guardName || 'tenant',
+    });
+    
+    return role;
+  }
+
+  @Patch(':id')
+  async updateRole(
+    @TenantId() tenantId: string,
+    @Param('id') id: string,
+    @Body() data: { name?: string; description?: string; guardName?: string },
+  ) {
+    const resolvedTenantId = await this.tenantDbService.resolveTenantId(tenantId);
+    const knex = await this.tenantDbService.getTenantKnexById(resolvedTenantId);
+    
+    const updateData: any = {};
+    
+    if (data.name) updateData.name = data.name;
+    if (data.description !== undefined) updateData.description = data.description;
+    if (data.guardName) updateData.guardName = data.guardName;
+    
+    const role = await Role.query(knex).patchAndFetchById(id, updateData);
+    return role;
+  }
+
+  @Delete(':id')
+  async deleteRole(
+    @TenantId() tenantId: string,
+    @Param('id') id: string,
+  ) {
+    const resolvedTenantId = await this.tenantDbService.resolveTenantId(tenantId);
+    const knex = await this.tenantDbService.getTenantKnexById(resolvedTenantId);
+    
+    // Delete role user assignments first
+    await knex('user_roles').where({ roleId: id }).delete();
+    
+    // Delete role permissions
+    await knex('role_permissions').where({ roleId: id }).delete();
+    await knex('role_object_permissions').where({ roleId: id }).delete();
+    
+    // Delete the role
+    await Role.query(knex).deleteById(id);
+    
+    return { success: true };
+  }
+
+  @Post(':roleId/users')
+  async addUserToRole(
+    @TenantId() tenantId: string,
+    @Param('roleId') roleId: string,
+    @Body() data: { userId: string },
+  ) {
+    const resolvedTenantId = await this.tenantDbService.resolveTenantId(tenantId);
+    const knex = await this.tenantDbService.getTenantKnexById(resolvedTenantId);
+    
+    // Check if assignment already exists
+    const existing = await knex('user_roles')
+      .where({ userId: data.userId, roleId })
+      .first();
+    
+    if (existing) {
+      return { success: true, message: 'User already assigned' };
+    }
+    
+    await knex('user_roles').insert({
+      id: knex.raw('(UUID())'),
+      userId: data.userId,
+      roleId,
+      created_at: knex.fn.now(),
+      updated_at: knex.fn.now(),
+    });
+    
+    return { success: true };
+  }
+
+  @Delete(':roleId/users/:userId')
+  async removeUserFromRole(
+    @TenantId() tenantId: string,
+    @Param('roleId') roleId: string,
+    @Param('userId') userId: string,
+  ) {
+    const resolvedTenantId = await this.tenantDbService.resolveTenantId(tenantId);
+    const knex = await this.tenantDbService.getTenantKnexById(resolvedTenantId);
+    
+    await knex('user_roles')
+      .where({ userId, roleId })
+      .delete();
+    
+    return { success: true };
+  }
+}

backend/src/rbac/setup-users.controller.ts

@@ -0,0 +1,146 @@
+import {
+  Controller,
+  Get,
+  Post,
+  Patch,
+  Delete,
+  Param,
+  Body,
+  UseGuards,
+} from '@nestjs/common';
+import { JwtAuthGuard } from '../auth/jwt-auth.guard';
+import { TenantId } from '../tenant/tenant.decorator';
+import { TenantDatabaseService } from '../tenant/tenant-database.service';
+import { User } from '../models/user.model';
+import * as bcrypt from 'bcrypt';
+
+@Controller('setup/users')
+@UseGuards(JwtAuthGuard)
+export class SetupUsersController {
+  constructor(private tenantDbService: TenantDatabaseService) {}
+
+  @Get()
+  async getUsers(@TenantId() tenantId: string) {
+    const resolvedTenantId = await this.tenantDbService.resolveTenantId(tenantId);
+    const knex = await this.tenantDbService.getTenantKnexById(resolvedTenantId);
+    return await User.query(knex).withGraphFetched('roles');
+  }
+
+  @Get(':id')
+  async getUser(
+    @TenantId() tenantId: string,
+    @Param('id') id: string,
+  ) {
+    const resolvedTenantId = await this.tenantDbService.resolveTenantId(tenantId);
+    const knex = await this.tenantDbService.getTenantKnexById(resolvedTenantId);
+    return await User.query(knex).findById(id).withGraphFetched('roles');
+  }
+
+  @Post()
+  async createUser(
+    @TenantId() tenantId: string,
+    @Body() data: { email: string; password: string; firstName?: string; lastName?: string },
+  ) {
+    const resolvedTenantId = await this.tenantDbService.resolveTenantId(tenantId);
+    const knex = await this.tenantDbService.getTenantKnexById(resolvedTenantId);
+    
+    // Hash password
+    const hashedPassword = await bcrypt.hash(data.password, 10);
+    
+    const user = await User.query(knex).insert({
+      email: data.email,
+      password: hashedPassword,
+      firstName: data.firstName,
+      lastName: data.lastName,
+      isActive: true,
+    });
+    
+    return user;
+  }
+
+  @Patch(':id')
+  async updateUser(
+    @TenantId() tenantId: string,
+    @Param('id') id: string,
+    @Body() data: { email?: string; password?: string; firstName?: string; lastName?: string },
+  ) {
+    const resolvedTenantId = await this.tenantDbService.resolveTenantId(tenantId);
+    const knex = await this.tenantDbService.getTenantKnexById(resolvedTenantId);
+    
+    const updateData: any = {};
+    
+    if (data.email) updateData.email = data.email;
+    if (data.firstName !== undefined) updateData.firstName = data.firstName;
+    if (data.lastName !== undefined) updateData.lastName = data.lastName;
+    
+    // Hash password if provided
+    if (data.password) {
+      updateData.password = await bcrypt.hash(data.password, 10);
+    }
+    
+    const user = await User.query(knex).patchAndFetchById(id, updateData);
+    return user;
+  }
+
+  @Delete(':id')
+  async deleteUser(
+    @TenantId() tenantId: string,
+    @Param('id') id: string,
+  ) {
+    const resolvedTenantId = await this.tenantDbService.resolveTenantId(tenantId);
+    const knex = await this.tenantDbService.getTenantKnexById(resolvedTenantId);
+    
+    // Delete user role assignments first
+    await knex('user_roles').where({ userId: id }).delete();
+    
+    // Delete the user
+    await User.query(knex).deleteById(id);
+    
+    return { success: true };
+  }
+
+  @Post(':userId/roles')
+  async addRoleToUser(
+    @TenantId() tenantId: string,
+    @Param('userId') userId: string,
+    @Body() data: { roleId: string },
+  ) {
+    const resolvedTenantId = await this.tenantDbService.resolveTenantId(tenantId);
+    const knex = await this.tenantDbService.getTenantKnexById(resolvedTenantId);
+    
+    // Check if assignment already exists
+    const existing = await knex('user_roles')
+      .where({ userId, roleId: data.roleId })
+      .first();
+    
+    if (existing) {
+      return { success: true, message: 'Role already assigned' };
+    }
+    
+    await knex('user_roles').insert({
+      id: knex.raw('(UUID())'),
+      userId,
+      roleId: data.roleId,
+      created_at: knex.fn.now(),
+      updated_at: knex.fn.now(),
+    });
+    
+    return { success: true };
+  }
+
+  @Delete(':userId/roles/:roleId')
+  async removeRoleFromUser(
+    @TenantId() tenantId: string,
+    @Param('userId') userId: string,
+    @Param('roleId') roleId: string,
+  ) {
+    const resolvedTenantId = await this.tenantDbService.resolveTenantId(tenantId);
+    const knex = await this.tenantDbService.getTenantKnexById(resolvedTenantId);
+    
+    await knex('user_roles')
+      .where({ userId, roleId })
+      .delete();
+    
+    return { success: true };
+  }
+}

backend/src/search/meilisearch.module.ts

@@ -0,0 +1,8 @@
+import { Module } from '@nestjs/common';
+import { MeilisearchService } from './meilisearch.service';
+
+@Module({
+  providers: [MeilisearchService],
+  exports: [MeilisearchService],
+})
+export class MeilisearchModule {}

backend/src/search/meilisearch.service.ts

@@ -0,0 +1,244 @@
+import { Injectable, Logger } from '@nestjs/common';
+import * as http from 'http';
+import * as https from 'https';
+
+type MeiliConfig = {
+  host: string;
+  apiKey?: string;
+  indexPrefix: string;
+};
+
+@Injectable()
+export class MeilisearchService {
+  private readonly logger = new Logger(MeilisearchService.name);
+
+  isEnabled(): boolean {
+    return Boolean(this.getConfig());
+  }
+
+  async searchRecord(
+    tenantId: string,
+    objectApiName: string,
+    query: string,
+    displayField?: string,
+  ): Promise<{ id: string; hit: any } | null> {
+    const config = this.getConfig();
+    if (!config) return null;
+
+    const indexName = this.buildIndexName(config, tenantId, objectApiName);
+    const url = `${config.host}/indexes/${encodeURIComponent(indexName)}/search`;
+
+    console.log('querying Meilisearch index:', { indexName, query, displayField });
+
+    try {
+      const response = await this.requestJson('POST', url, {
+        q: query,
+        limit: 5,
+      }, this.buildHeaders(config));
+
+      if (!this.isSuccessStatus(response.status)) {
+        this.logger.warn(
+          `Meilisearch query failed for index ${indexName}: ${response.status}`,
+        );
+        return null;
+      }
+
+      const hits = Array.isArray(response.body?.hits) ? response.body.hits : [];
+      if (hits.length === 0) return null;
+
+      if (displayField) {
+        const loweredQuery = query.toLowerCase();
+        const exactMatch = hits.find((hit: any) => {
+          const value = hit?.[displayField];
+          return value && String(value).toLowerCase() === loweredQuery;
+        });
+        if (exactMatch?.id) {
+          return { id: exactMatch.id, hit: exactMatch };
+        }
+      }
+
+      const match = hits[0];
+      if (match?.id) {
+        return { id: match.id, hit: match };
+      }
+    } catch (error) {
+      this.logger.warn(`Meilisearch lookup failed: ${error.message}`);
+    }
+
+    return null;
+  }
+
+  async searchRecords(
+    tenantId: string,
+    objectApiName: string,
+    query: string,
+    options?: { limit?: number; offset?: number },
+  ): Promise<{ hits: any[]; total: number }> {
+    const config = this.getConfig();
+    if (!config) return { hits: [], total: 0 };
+
+    const indexName = this.buildIndexName(config, tenantId, objectApiName);
+    const url = `${config.host}/indexes/${encodeURIComponent(indexName)}/search`;
+    const limit = Number.isFinite(Number(options?.limit)) ? Number(options?.limit) : 20;
+    const offset = Number.isFinite(Number(options?.offset)) ? Number(options?.offset) : 0;
+
+    try {
+      const response = await this.requestJson('POST', url, {
+        q: query,
+        limit,
+        offset,
+      }, this.buildHeaders(config));
+
+      console.log('Meilisearch response body:', response.body);
+
+      if (!this.isSuccessStatus(response.status)) {
+        this.logger.warn(
+          `Meilisearch query failed for index ${indexName}: ${response.status}`,
+        );
+        return { hits: [], total: 0 };
+      }
+
+      const hits = Array.isArray(response.body?.hits) ? response.body.hits : [];
+      const total =
+        response.body?.estimatedTotalHits ??
+        response.body?.nbHits ??
+        hits.length;
+      return { hits, total };
+    } catch (error) {
+      this.logger.warn(`Meilisearch query failed: ${error.message}`);
+      return { hits: [], total: 0 };
+    }
+  }
+
+  async upsertRecord(
+    tenantId: string,
+    objectApiName: string,
+    record: Record<string, any>,
+    fieldsToIndex: string[],
+  ): Promise<void> {
+    const config = this.getConfig();
+    if (!config || !record?.id) return;
+
+    const indexName = this.buildIndexName(config, tenantId, objectApiName);
+    const url = `${config.host}/indexes/${encodeURIComponent(indexName)}/documents?primaryKey=id`;
+    const document = this.pickRecordFields(record, fieldsToIndex);
+
+    try {
+      const response = await this.requestJson('POST', url, [document], this.buildHeaders(config));
+      if (!this.isSuccessStatus(response.status)) {
+        this.logger.warn(
+          `Meilisearch upsert failed for index ${indexName}: ${response.status}`,
+        );
+      }
+    } catch (error) {
+      this.logger.warn(`Meilisearch upsert failed: ${error.message}`);
+    }
+  }
+
+  async deleteRecord(
+    tenantId: string,
+    objectApiName: string,
+    recordId: string,
+  ): Promise<void> {
+    const config = this.getConfig();
+    if (!config || !recordId) return;
+
+    const indexName = this.buildIndexName(config, tenantId, objectApiName);
+    const url = `${config.host}/indexes/${encodeURIComponent(indexName)}/documents/${encodeURIComponent(recordId)}`;
+
+    try {
+      const response = await this.requestJson('DELETE', url, undefined, this.buildHeaders(config));
+      if (!this.isSuccessStatus(response.status)) {
+        this.logger.warn(
+          `Meilisearch delete failed for index ${indexName}: ${response.status}`,
+        );
+      }
+    } catch (error) {
+      this.logger.warn(`Meilisearch delete failed: ${error.message}`);
+    }
+  }
+
+  private getConfig(): MeiliConfig | null {
+    const host = process.env.MEILI_HOST || process.env.MEILISEARCH_HOST;
+    if (!host) return null;
+    const trimmedHost = host.replace(/\/+$/, '');
+    const apiKey = process.env.MEILI_API_KEY || process.env.MEILISEARCH_API_KEY;
+    const indexPrefix = process.env.MEILI_INDEX_PREFIX || 'tenant_';
+    return { host: trimmedHost, apiKey, indexPrefix };
+  }
+
+  private buildIndexName(config: MeiliConfig, tenantId: string, objectApiName: string): string {
+    return `${config.indexPrefix}${tenantId}_${objectApiName}`.toLowerCase();
+  }
+
+  private buildHeaders(config: MeiliConfig): Record<string, string> {
+    const headers: Record<string, string> = {
+      'Content-Type': 'application/json',
+      Accept: 'application/json',
+    };
+    if (config.apiKey) {
+      headers['X-Meili-API-Key'] = config.apiKey;
+      headers.Authorization = `Bearer ${config.apiKey}`;
+    }
+    return headers;
+  }
+
+  private pickRecordFields(record: Record<string, any>, fields: string[]): Record<string, any> {
+    const document: Record<string, any> = { id: record.id };
+    for (const field of fields) {
+      if (record[field] !== undefined) {
+        document[field] = record[field];
+      }
+    }
+    return document;
+  }
+
+  private isSuccessStatus(status: number): boolean {
+    return status >= 200 && status < 300;
+  }
+
+  private requestJson(
+    method: 'POST' | 'DELETE',
+    url: string,
+    payload: any,
+    headers: Record<string, string>,
+  ): Promise<{ status: number; body: any }> {
+    return new Promise((resolve, reject) => {
+      const parsedUrl = new URL(url);
+      const client = parsedUrl.protocol === 'https:' ? https : http;
+      const request = client.request(
+        {
+          method,
+          hostname: parsedUrl.hostname,
+          port: parsedUrl.port,
+          path: `${parsedUrl.pathname}${parsedUrl.search}`,
+          headers,
+        },
+        (response) => {
+          let data = '';
+          response.on('data', (chunk) => {
+            data += chunk;
+          });
+          response.on('end', () => {
+            if (!data) {
+              resolve({ status: response.statusCode || 0, body: null });
+              return;
+            }
+            try {
+              const body = JSON.parse(data);
+              resolve({ status: response.statusCode || 0, body });
+            } catch (error) {
+              reject(error);
+            }
+          });
+        },
+      );
+
+      request.on('error', reject);
+      if (payload !== undefined) {
+        request.write(JSON.stringify(payload));
+      }
+      request.end();
+    });
+  }
+}

backend/src/task/task.controller.ts

@@ -0,0 +1,63 @@
+import { Controller, Get, Post, Patch, Body, Param, Query, UseGuards } from '@nestjs/common';
+import { TaskService } from './task.service';
+import { JwtAuthGuard } from '../auth/jwt-auth.guard';
+import { TenantId } from '../tenant/tenant.decorator';
+
+@Controller('tasks')
+@UseGuards(JwtAuthGuard)
+export class TaskController {
+  constructor(private taskService: TaskService) {}
+
+  @Get()
+  async listTasks(
+    @TenantId() tenantId: string,
+    @Query('status') status?: string,
+    @Query('assignedToId') assignedToId?: string,
+    @Query('relatedObjectType') relatedObjectType?: string,
+    @Query('relatedObjectId') relatedObjectId?: string,
+  ) {
+    return this.taskService.listTasks(tenantId, {
+      status,
+      assignedToId,
+      relatedObjectType,
+      relatedObjectId,
+    });
+  }
+
+  @Post()
+  async createTask(
+    @TenantId() tenantId: string,
+    @Body()
+    body: {
+      title: string;
+      description?: string;
+      status?: string;
+      priority?: string;
+      dueAt?: string;
+      assignedToId?: string;
+      relatedObjectType?: string;
+      relatedObjectId?: string;
+    },
+  ) {
+    return this.taskService.createTask(tenantId, body);
+  }
+
+  @Patch(':taskId')
+  async updateTask(
+    @TenantId() tenantId: string,
+    @Param('taskId') taskId: string,
+    @Body()
+    body: {
+      title?: string;
+      description?: string;
+      status?: string;
+      priority?: string;
+      dueAt?: string;
+      assignedToId?: string;
+      relatedObjectType?: string;
+      relatedObjectId?: string;
+    },
+  ) {
+    return this.taskService.updateTask(tenantId, taskId, body);
+  }
+}

backend/src/task/task.module.ts

@@ -0,0 +1,12 @@
+import { Module } from '@nestjs/common';
+import { TaskController } from './task.controller';
+import { TaskService } from './task.service';
+import { TenantModule } from '../tenant/tenant.module';
+
+@Module({
+  imports: [TenantModule],
+  controllers: [TaskController],
+  providers: [TaskService],
+  exports: [TaskService],
+})
+export class TaskModule {}

backend/src/task/task.service.ts

@@ -0,0 +1,91 @@
+import { Injectable } from '@nestjs/common';
+import { TenantDatabaseService } from '../tenant/tenant-database.service';
+import { Task } from '../models/task.model';
+
+export interface TaskInput {
+  title: string;
+  description?: string;
+  status?: string;
+  priority?: string;
+  dueAt?: string | Date | null;
+  assignedToId?: string | null;
+  relatedObjectType?: string | null;
+  relatedObjectId?: string | null;
+}
+
+@Injectable()
+export class TaskService {
+  constructor(private tenantDbService: TenantDatabaseService) {}
+
+  private async getKnex(tenantId: string) {
+    const resolved = await this.tenantDbService.resolveTenantId(tenantId);
+    return this.tenantDbService.getTenantKnexById(resolved);
+  }
+
+  async listTasks(
+    tenantId: string,
+    filters: {
+      status?: string;
+      assignedToId?: string;
+      relatedObjectType?: string;
+      relatedObjectId?: string;
+    },
+  ) {
+    const knex = await this.getKnex(tenantId);
+    return Task.query(knex)
+      .modify((qb) => {
+        if (filters.status) qb.where('status', filters.status);
+        if (filters.assignedToId) qb.where('assignedToId', filters.assignedToId);
+        if (filters.relatedObjectType)
+          qb.where('relatedObjectType', filters.relatedObjectType);
+        if (filters.relatedObjectId) qb.where('relatedObjectId', filters.relatedObjectId);
+      })
+      .orderBy('createdAt', 'desc');
+  }
+
+  async createTask(tenantId: string, input: TaskInput) {
+    const knex = await this.getKnex(tenantId);
+    return Task.query(knex).insert({
+      title: input.title,
+      description: input.description,
+      status: input.status ?? 'open',
+      priority: input.priority,
+      dueAt: input.dueAt ? new Date(input.dueAt) : null,
+      assignedToId: input.assignedToId ?? null,
+      relatedObjectType: input.relatedObjectType ?? null,
+      relatedObjectId: input.relatedObjectId ?? null,
+    });
+  }
+
+  async updateTask(tenantId: string, taskId: string, input: Partial<TaskInput>) {
+    const knex = await this.getKnex(tenantId);
+    return Task.query(knex).patchAndFetchById(taskId, {
+      title: input.title,
+      description: input.description,
+      status: input.status,
+      priority: input.priority,
+      dueAt: input.dueAt ? new Date(input.dueAt) : undefined,
+      assignedToId: input.assignedToId ?? undefined,
+      relatedObjectType: input.relatedObjectType ?? undefined,
+      relatedObjectId: input.relatedObjectId ?? undefined,
+    });
+  }
+
+  async updateTaskByRelated(
+    tenantId: string,
+    relatedObjectType: string,
+    relatedObjectId: string,
+    input: Partial<TaskInput>,
+  ) {
+    const knex = await this.getKnex(tenantId);
+    return Task.query(knex)
+      .patch({
+        status: input.status,
+        dueAt: input.dueAt ? new Date(input.dueAt) : undefined,
+      })
+      .where({
+        relatedObjectType,
+        relatedObjectId,
+      });
+  }
+}

backend/src/tenant/central-admin.controller.ts

@@ -0,0 +1,368 @@
+import {
+  Controller,
+  Get,
+  Post,
+  Put,
+  Delete,
+  Body,
+  Param,
+  Query,
+  UseGuards,
+  UnauthorizedException,
+  Req,
+} from '@nestjs/common';
+import { JwtAuthGuard } from '../auth/jwt-auth.guard';
+import { CentralTenant, CentralDomain, CentralUser } from '../models/central.model';
+import { getCentralKnex, initCentralModels } from './central-database.service';
+import { TenantProvisioningService } from './tenant-provisioning.service';
+import { TenantDatabaseService } from './tenant-database.service';
+import * as bcrypt from 'bcrypt';
+
+/**
+ * Controller for managing central database entities (tenants, domains, users)
+ * Only accessible when logged in as central admin
+ */
+@Controller('central')
+@UseGuards(JwtAuthGuard)
+export class CentralAdminController {
+  constructor(
+    private readonly provisioningService: TenantProvisioningService,
+    private readonly tenantDbService: TenantDatabaseService,
+  ) {
+    // Initialize central models on controller creation
+    initCentralModels();
+  }
+  
+  private checkCentralAdmin(req: any) {
+    const subdomain = req.raw?.subdomain;
+    const centralSubdomains = (process.env.CENTRAL_SUBDOMAINS || 'central,admin').split(',');
+    
+    if (!subdomain || !centralSubdomains.includes(subdomain)) {
+      throw new UnauthorizedException('This endpoint is only accessible to central administrators');
+    }
+  }
+
+  // ==================== TENANTS ====================
+  
+  @Get('tenants')
+  async getTenants(@Req() req: any) {
+    this.checkCentralAdmin(req);
+    return CentralTenant.query().withGraphFetched('domains');
+  }
+
+  @Get('tenants/:id')
+  async getTenant(@Req() req: any, @Param('id') id: string) {
+    this.checkCentralAdmin(req);
+    return CentralTenant.query()
+      .findById(id)
+      .withGraphFetched('domains');
+  }
+
+  @Post('tenants')
+  async createTenant(
+    @Req() req: any,
+    @Body() data: {
+      name: string;
+      slug?: string;
+      primaryDomain: string;
+      dbHost?: string;
+      dbPort?: number;
+    },
+  ) {
+    this.checkCentralAdmin(req);
+    
+    // Use the provisioning service to create tenant with database and migrations
+    const result = await this.provisioningService.provisionTenant({
+      name: data.name,
+      slug: data.slug || data.name.toLowerCase().replace(/[^a-z0-9]+/g, '-').replace(/^-|-$/g, ''),
+      primaryDomain: data.primaryDomain,
+      dbHost: data.dbHost,
+      dbPort: data.dbPort,
+    });
+    
+    // Return the created tenant
+    return CentralTenant.query()
+      .findById(result.tenantId)
+      .withGraphFetched('domains');
+  }
+
+  @Put('tenants/:id')
+  async updateTenant(
+    @Req() req: any,
+    @Param('id') id: string,
+    @Body() data: {
+      name?: string;
+      slug?: string;
+      dbHost?: string;
+      dbPort?: number;
+      dbName?: string;
+      dbUsername?: string;
+      status?: string;
+    },
+  ) {
+    this.checkCentralAdmin(req);
+    return CentralTenant.query()
+      .patchAndFetchById(id, data);
+  }
+
+  @Delete('tenants/:id')
+  async deleteTenant(@Req() req: any, @Param('id') id: string) {
+    this.checkCentralAdmin(req);
+    await CentralTenant.query().deleteById(id);
+    return { success: true };
+  }
+
+  // Get users for a specific tenant
+  @Get('tenants/:id/users')
+  async getTenantUsers(@Req() req: any, @Param('id') tenantId: string) {
+    this.checkCentralAdmin(req);
+    
+    try {
+      // Get tenant to verify it exists
+      const tenant = await CentralTenant.query().findById(tenantId);
+      
+      if (!tenant) {
+        throw new UnauthorizedException('Tenant not found');
+      }
+      
+      // Connect to tenant database using tenant ID directly
+      const tenantKnex = await this.tenantDbService.getTenantKnexById(tenantId);
+      
+      // Fetch users from tenant database
+      const users = await tenantKnex('users').select('*');
+      
+      // Remove password from response
+      return users.map(({ password, ...user }) => user);
+    } catch (error) {
+      console.error('Error fetching tenant users:', error);
+      throw error;
+    }
+  }
+
+  // Create a user in a specific tenant
+  @Post('tenants/:id/users')
+  async createTenantUser(
+    @Req() req: any,
+    @Param('id') tenantId: string,
+    @Body() data: {
+      email: string;
+      password: string;
+      firstName?: string;
+      lastName?: string;
+    },
+  ) {
+    this.checkCentralAdmin(req);
+    
+    try {
+      // Get tenant to verify it exists
+      const tenant = await CentralTenant.query().findById(tenantId);
+      
+      if (!tenant) {
+        throw new UnauthorizedException('Tenant not found');
+      }
+      
+      // Connect to tenant database using tenant ID directly
+      const tenantKnex = await this.tenantDbService.getTenantKnexById(tenantId);
+      
+      // Hash password
+      const hashedPassword = await bcrypt.hash(data.password, 10);
+      
+      // Generate UUID for the new user
+      const userId = require('crypto').randomUUID();
+      
+      // Create user in tenant database
+      await tenantKnex('users').insert({
+        id: userId,
+        email: data.email,
+        password: hashedPassword,
+        firstName: data.firstName || null,
+        lastName: data.lastName || null,
+        created_at: new Date(),
+        updated_at: new Date(),
+      });
+      
+      // Fetch and return the created user
+      const user = await tenantKnex('users').where('id', userId).first();
+      
+      if (!user) {
+        throw new Error('Failed to create user');
+      }
+      
+      const { password, ...userWithoutPassword } = user;
+      
+      return userWithoutPassword;
+    } catch (error) {
+      console.error('Error creating tenant user:', error);
+      throw error;
+    }
+  }
+
+  // ==================== DOMAINS ====================
+  
+  @Get('domains')
+  async getDomains(
+    @Req() req: any,
+    @Query('parentId') parentId?: string,
+    @Query('tenantId') tenantId?: string,
+  ) {
+    this.checkCentralAdmin(req);
+    
+    let query = CentralDomain.query().withGraphFetched('tenant');
+    
+    // Filter by parent/tenant ID if provided (for related lists)
+    if (parentId || tenantId) {
+      query = query.where('tenantId', parentId || tenantId);
+    }
+    
+    return query;
+  }
+
+  @Get('domains/:id')
+  async getDomain(@Req() req: any, @Param('id') id: string) {
+    this.checkCentralAdmin(req);
+    return CentralDomain.query()
+      .findById(id)
+      .withGraphFetched('tenant');
+  }
+
+  @Post('domains')
+  async createDomain(
+    @Req() req: any,
+    @Body() data: {
+      domain: string;
+      tenantId: string;
+      isPrimary?: boolean;
+    },
+  ) {
+    this.checkCentralAdmin(req);
+    return CentralDomain.query().insert({
+      domain: data.domain,
+      tenantId: data.tenantId,
+      isPrimary: data.isPrimary || false,
+    });
+  }
+
+  @Put('domains/:id')
+  async updateDomain(
+    @Req() req: any,
+    @Param('id') id: string,
+    @Body() data: {
+      domain?: string;
+      tenantId?: string;
+      isPrimary?: boolean;
+    },
+  ) {
+    this.checkCentralAdmin(req);
+    return CentralDomain.query()
+      .patchAndFetchById(id, data);
+  }
+
+  @Delete('domains/:id')
+  async deleteDomain(@Req() req: any, @Param('id') id: string) {
+    this.checkCentralAdmin(req);
+    
+    // Get domain info before deleting to invalidate cache
+    const domain = await CentralDomain.query().findById(id);
+    
+    // Delete the domain
+    await CentralDomain.query().deleteById(id);
+    
+    // Invalidate tenant connection cache for this domain
+    if (domain) {
+      this.tenantDbService.removeTenantConnection(domain.domain);
+    }
+    
+    return { success: true };
+  }
+
+  // ==================== USERS (Central Admin Users) ====================
+  
+  @Get('users')
+  async getUsers(@Req() req: any) {
+    this.checkCentralAdmin(req);
+    const users = await CentralUser.query();
+    // Remove password from response
+    return users.map(({ password, ...user }) => user);
+  }
+
+  @Get('users/:id')
+  async getUser(@Req() req: any, @Param('id') id: string) {
+    this.checkCentralAdmin(req);
+    const user = await CentralUser.query().findById(id);
+    
+    if (!user) {
+      throw new UnauthorizedException('User not found');
+    }
+    
+    const { password, ...userWithoutPassword } = user;
+    return userWithoutPassword;
+  }
+
+  @Post('users')
+  async createUser(
+    @Req() req: any,
+    @Body() data: {
+      email: string;
+      password: string;
+      firstName?: string;
+      lastName?: string;
+      role?: string;
+      isActive?: boolean;
+    },
+  ) {
+    this.checkCentralAdmin(req);
+    
+    const hashedPassword = await bcrypt.hash(data.password, 10);
+    
+    const user = await CentralUser.query().insert({
+      email: data.email,
+      password: hashedPassword,
+      firstName: data.firstName || null,
+      lastName: data.lastName || null,
+      role: data.role || 'admin',
+      isActive: data.isActive !== undefined ? data.isActive : true,
+    });
+    
+    const { password, ...userWithoutPassword } = user;
+    return userWithoutPassword;
+  }
+
+  @Put('users/:id')
+  async updateUser(
+    @Req() req: any,
+    @Param('id') id: string,
+    @Body() data: {
+      email?: string;
+      password?: string;
+      firstName?: string;
+      lastName?: string;
+      role?: string;
+      isActive?: boolean;
+    },
+  ) {
+    this.checkCentralAdmin(req);
+    
+    const updateData: any = { ...data };
+    
+    // Hash password if provided
+    if (data.password) {
+      updateData.password = await bcrypt.hash(data.password, 10);
+    } else {
+      // Remove password from update if not provided
+      delete updateData.password;
+    }
+    
+    const user = await CentralUser.query()
+      .patchAndFetchById(id, updateData);
+    
+    const { password, ...userWithoutPassword } = user;
+    return userWithoutPassword;
+  }
+
+  @Delete('users/:id')
+  async deleteUser(@Req() req: any, @Param('id') id: string) {
+    this.checkCentralAdmin(req);
+    await CentralUser.query().deleteById(id);
+    return { success: true };
+  }
+}

backend/src/tenant/central-database.service.ts

@@ -0,0 +1,43 @@
+import Knex from 'knex';
+import { Model } from 'objection';
+import { CentralTenant, CentralDomain, CentralUser } from '../models/central.model';
+
+let centralKnex: Knex.Knex | null = null;
+
+/**
+ * Get or create a Knex instance for the central database
+ * This is used for Objection models that work with central entities
+ */
+export function getCentralKnex(): Knex.Knex {
+  if (!centralKnex) {
+    const centralDbUrl = process.env.CENTRAL_DATABASE_URL;
+    
+    if (!centralDbUrl) {
+      throw new Error('CENTRAL_DATABASE_URL environment variable is not set');
+    }
+
+    centralKnex = Knex({
+      client: 'mysql2',
+      connection: centralDbUrl,
+      pool: {
+        min: 2,
+        max: 10,
+      },
+    });
+
+    // Bind Objection models to this knex instance
+    Model.knex(centralKnex);
+  }
+
+  return centralKnex;
+}
+
+/**
+ * Initialize central models with the knex instance
+ */
+export function initCentralModels() {
+  const knex = getCentralKnex();
+  CentralTenant.knex(knex);
+  CentralDomain.knex(knex);
+  CentralUser.knex(knex);
+}

backend/src/tenant/tenant-database.service.ts

@@ -8,32 +8,116 @@ export class TenantDatabaseService {
   private readonly logger = new Logger(TenantDatabaseService.name);
   private tenantConnections: Map<string, Knex> = new Map();
 
-  async getTenantKnex(tenantIdOrSlug: string): Promise<Knex> {
+  /**
-    if (this.tenantConnections.has(tenantIdOrSlug)) {
+   * Get tenant database connection by domain (for subdomain-based authentication)
-      return this.tenantConnections.get(tenantIdOrSlug);
+   * This is used when users log in via tenant subdomains
+   */
+  async getTenantKnexByDomain(domain: string): Promise<Knex> {
+    const cacheKey = `domain:${domain}`;
+    
+    // Check if we have a cached connection
+    if (this.tenantConnections.has(cacheKey)) {
+      // Validate the domain still exists before returning cached connection
+      const centralPrisma = getCentralPrisma();
+      
+      try {
+        const domainRecord = await centralPrisma.domain.findUnique({
+          where: { domain },
+        });
+        
+        // If domain no longer exists, remove cached connection
+        if (!domainRecord) {
+          this.logger.warn(`Domain ${domain} no longer exists, removing cached connection`);
+          await this.disconnectTenant(cacheKey);
+          throw new Error(`Domain ${domain} not found`);
+        }
+      } catch (error) {
+        // If domain doesn't exist, remove from cache and re-throw
+        if (error.message.includes('not found')) {
+          throw error;
+        }
+        // For other errors, log but continue with cached connection
+        this.logger.warn(`Error validating domain ${domain}:`, error.message);
+      }
+      
+      return this.tenantConnections.get(cacheKey);
     }
 
     const centralPrisma = getCentralPrisma();
     
-    // Try to find tenant by ID first, then by slug
+    // Find tenant by domain
-    let tenant = await centralPrisma.tenant.findUnique({
+    const domainRecord = await centralPrisma.domain.findUnique({
-      where: { id: tenantIdOrSlug },
+      where: { domain },
+      include: { tenant: true },
+    });
+
+    if (!domainRecord) {
+      throw new Error(`Domain ${domain} not found`);
+    }
+
+    const tenant = domainRecord.tenant;
+    this.logger.log(`Found tenant by domain: ${domain} -> ${tenant.name}`);
+
+    if (tenant.status !== 'active') {
+      throw new Error(`Tenant ${tenant.name} is not active`);
+    }
+
+    // Create connection and cache it
+    const tenantKnex = await this.createTenantConnection(tenant);
+    this.tenantConnections.set(cacheKey, tenantKnex);
+    
+    return tenantKnex;
+  }
+
+  /**
+   * Get tenant database connection by tenant ID (for central admin operations)
+   * This is used when central admin needs to access tenant databases
+   */
+  async getTenantKnexById(tenantId: string): Promise<Knex> {
+    const cacheKey = `id:${tenantId}`;
+    
+    // Check if we have a cached connection (no validation needed for ID-based lookups)
+    if (this.tenantConnections.has(cacheKey)) {
+      return this.tenantConnections.get(cacheKey);
+    }
+
+    const centralPrisma = getCentralPrisma();
+    
+    // Find tenant by ID
+    const tenant = await centralPrisma.tenant.findUnique({
+      where: { id: tenantId },
     });
 
     if (!tenant) {
-      tenant = await centralPrisma.tenant.findUnique({
+      throw new Error(`Tenant ${tenantId} not found`);
-        where: { slug: tenantIdOrSlug },
-      });
-    }
-
-    if (!tenant) {
-      throw new Error(`Tenant ${tenantIdOrSlug} not found`);
     }
 
     if (tenant.status !== 'active') {
-      throw new Error(`Tenant ${tenantIdOrSlug} is not active`);
+      throw new Error(`Tenant ${tenant.name} is not active`);
     }
 
+    this.logger.log(`Connecting to tenant database by ID: ${tenant.name}`);
+
+    // Create connection and cache it
+    const tenantKnex = await this.createTenantConnection(tenant);
+    this.tenantConnections.set(cacheKey, tenantKnex);
+    
+    return tenantKnex;
+  }
+
+  /**
+   * Legacy method - delegates to domain-based lookup
+   * @deprecated Use getTenantKnexByDomain or getTenantKnexById instead
+   */
+  async getTenantKnex(tenantIdOrSlug: string): Promise<Knex> {
+    // Assume it's a domain if it contains a dot
+    return this.getTenantKnexByDomain(tenantIdOrSlug);
+  }
+
+  /**
+   * Create a new Knex connection to a tenant database
+   */
+  private async createTenantConnection(tenant: any): Promise<Knex> {
     // Decrypt password
     const decryptedPassword = this.decryptPassword(tenant.dbPassword);
 
@@ -64,7 +148,6 @@ export class TenantDatabaseService {
       throw error;
     }
 
-    this.tenantConnections.set(tenantIdOrSlug, tenantKnex);
     return tenantKnex;
   }
 
@@ -86,6 +169,36 @@ export class TenantDatabaseService {
     return domainRecord.tenant;
   }
 
+  /**
+   * Resolve tenant by ID or slug
+   * Tries ID first, then falls back to slug
+   */
+  async resolveTenantId(idOrSlug: string): Promise<string> {
+    const centralPrisma = getCentralPrisma();
+    
+    // Try by ID first
+    let tenant = await centralPrisma.tenant.findUnique({
+      where: { id: idOrSlug },
+    });
+
+    // If not found, try by slug
+    if (!tenant) {
+      tenant = await centralPrisma.tenant.findUnique({
+        where: { slug: idOrSlug },
+      });
+    }
+
+    if (!tenant) {
+      throw new Error(`Tenant ${idOrSlug} not found`);
+    }
+
+    if (tenant.status !== 'active') {
+      throw new Error(`Tenant ${tenant.name} is not active`);
+    }
+
+    return tenant.id;
+  }
+
   async disconnectTenant(tenantId: string) {
     const connection = this.tenantConnections.get(tenantId);
     if (connection) {
@@ -129,4 +242,26 @@ export class TenantDatabaseService {
     decrypted += decipher.final('utf8');
     return decrypted;
   }
+
+  /**
+   * Encrypt integrations config JSON object
+   * @param config - Plain object containing integration credentials
+   * @returns Encrypted JSON string
+   */
+  encryptIntegrationsConfig(config: any): string {
+    if (!config) return null;
+    const jsonString = JSON.stringify(config);
+    return this.encryptPassword(jsonString);
+  }
+
+  /**
+   * Decrypt integrations config JSON string
+   * @param encryptedConfig - Encrypted JSON string
+   * @returns Plain object with integration credentials
+   */
+  decryptIntegrationsConfig(encryptedConfig: string): any {
+    if (!encryptedConfig) return null;
+    const decrypted = this.decryptPassword(encryptedConfig);
+    return JSON.parse(decrypted);
+  }
 }

backend/src/tenant/tenant-provisioning.service.ts

@@ -176,7 +176,7 @@ export class TenantProvisioningService {
    * Seed default data for new tenant
    */
   private async seedDefaultData(tenantId: string) {
-    const tenantKnex = await this.tenantDbService.getTenantKnex(tenantId);
+    const tenantKnex = await this.tenantDbService.getTenantKnexById(tenantId);
 
     try {
       // Create default roles

backend/src/tenant/tenant.controller.ts

@@ -0,0 +1,155 @@
+import {
+  Controller,
+  Get,
+  Put,
+  Body,
+  UseGuards,
+  Req,
+} from '@nestjs/common';
+import { JwtAuthGuard } from '../auth/jwt-auth.guard';
+import { TenantDatabaseService } from './tenant-database.service';
+import { getCentralPrisma } from '../prisma/central-prisma.service';
+import { TenantId } from './tenant.decorator';
+
+@Controller('tenant')
+@UseGuards(JwtAuthGuard)
+export class TenantController {
+  constructor(private readonly tenantDbService: TenantDatabaseService) {}
+
+  /**
+   * Get integrations configuration for the current tenant
+   */
+  @Get('integrations')
+  async getIntegrationsConfig(@TenantId() domain: string) {
+    const centralPrisma = getCentralPrisma();
+    
+    // Look up tenant by domain
+    const domainRecord = await centralPrisma.domain.findUnique({
+      where: { domain },
+      include: { tenant: { select: { id: true, integrationsConfig: true } } },
+    });
+
+    if (!domainRecord?.tenant || !domainRecord.tenant.integrationsConfig) {
+      return { data: null };
+    }
+
+    // Decrypt the config
+    const config = this.tenantDbService.decryptIntegrationsConfig(
+      domainRecord.tenant.integrationsConfig as any,
+    );
+
+    // Return config with sensitive fields masked
+    const maskedConfig = this.maskSensitiveFields(config);
+
+    return { data: maskedConfig };
+  }
+
+  /**
+   * Update integrations configuration for the current tenant
+   */
+  @Put('integrations')
+  async updateIntegrationsConfig(
+    @TenantId() domain: string,
+    @Body() body: { integrationsConfig: any },
+  ) {
+    const { integrationsConfig } = body;
+
+    if (!domain) {
+      throw new Error('Domain is missing from request');
+    }
+
+    // Look up tenant by domain
+    const centralPrisma = getCentralPrisma();
+    const domainRecord = await centralPrisma.domain.findUnique({
+      where: { domain },
+      include: { tenant: { select: { id: true, integrationsConfig: true } } },
+    });
+
+    if (!domainRecord?.tenant) {
+      throw new Error(`Tenant with domain ${domain} not found`);
+    }
+
+    // Merge with existing config to preserve masked values
+    let finalConfig = integrationsConfig;
+    if (domainRecord.tenant.integrationsConfig) {
+      const existingConfig = this.tenantDbService.decryptIntegrationsConfig(
+        domainRecord.tenant.integrationsConfig as any,
+      );
+
+      // Replace masked values with actual values from existing config
+      finalConfig = this.unmaskConfig(integrationsConfig, existingConfig);
+    }
+
+    // Encrypt the config
+    const encryptedConfig = this.tenantDbService.encryptIntegrationsConfig(
+      finalConfig,
+    );
+
+    // Update in database
+    await centralPrisma.tenant.update({
+      where: { id: domainRecord.tenant.id },
+      data: {
+        integrationsConfig: encryptedConfig as any,
+      },
+    });
+
+    return {
+      success: true,
+      message: 'Integrations configuration updated successfully',
+    };
+  }
+
+  /**
+   * Unmask config by replacing masked values with actual values from existing config
+   */
+  private unmaskConfig(newConfig: any, existingConfig: any): any {
+    const result = { ...newConfig };
+
+    // Unmask Twilio credentials
+    if (result.twilio && existingConfig.twilio) {
+      if (result.twilio.authToken === '••••••••' && existingConfig.twilio.authToken) {
+        result.twilio.authToken = existingConfig.twilio.authToken;
+      }
+      if (result.twilio.apiSecret === '••••••••' && existingConfig.twilio.apiSecret) {
+        result.twilio.apiSecret = existingConfig.twilio.apiSecret;
+      }
+    }
+
+    // Unmask OpenAI credentials
+    if (result.openai && existingConfig.openai) {
+      if (result.openai.apiKey === '••••••••' && existingConfig.openai.apiKey) {
+        result.openai.apiKey = existingConfig.openai.apiKey;
+      }
+    }
+
+    return result;
+  }
+
+  /**
+   * Mask sensitive fields for API responses
+   */
+  private maskSensitiveFields(config: any): any {
+    if (!config) return null;
+
+    const masked = { ...config };
+
+    // Mask Twilio credentials
+    if (masked.twilio) {
+      masked.twilio = {
+        ...masked.twilio,
+        authToken: masked.twilio.authToken ? '••••••••' : '',
+        apiSecret: masked.twilio.apiSecret ? '••••••••' : '',
+      };
+    }
+
+    // Mask OpenAI credentials
+    if (masked.openai) {
+      masked.openai = {
+        ...masked.openai,
+        apiKey: masked.openai.apiKey ? '••••••••' : '',
+      };
+    }
+
+    return masked;
+  }
+}

backend/src/tenant/tenant.middleware.ts

@@ -17,9 +17,14 @@ export class TenantMiddleware implements NestMiddleware {
       // Extract subdomain from hostname
       const host = req.headers.host || '';
       const hostname = host.split(':')[0]; // Remove port if present
-      const parts = hostname.split('.');
       
-      this.logger.log(`Host header: ${host}, hostname: ${hostname}, parts: ${JSON.stringify(parts)}`);
+      // Check Origin header to get frontend subdomain (for API calls)
+      const origin = req.headers.origin as string;
+      const referer = req.headers.referer as string;
+      
+      let parts = hostname.split('.');
+
+      this.logger.log(`Host header: ${host}, hostname: ${hostname}, origin: ${origin}, referer: ${referer}, parts: ${JSON.stringify(parts)}`);
 
       // For local development, accept x-tenant-id header
       let tenantId = req.headers['x-tenant-id'] as string;
@@ -27,12 +32,26 @@ export class TenantMiddleware implements NestMiddleware {
 
       this.logger.log(`Host header: ${host}, hostname: ${hostname}, parts: ${JSON.stringify(parts)}, x-tenant-id: ${tenantId}`);
 
-      // If x-tenant-id is explicitly provided, use it directly
+      // Try to extract subdomain from Origin header first (for API calls from frontend)
-      if (tenantId) {
+      if (origin) {
-        this.logger.log(`Using explicit x-tenant-id: ${tenantId}`);
+        try {
-        (req as any).tenantId = tenantId;
+          const originUrl = new URL(origin);
-        next();
+          const originHost = originUrl.hostname;
-        return;
+          parts = originHost.split('.');
+          this.logger.log(`Using Origin header hostname: ${originHost}, parts: ${JSON.stringify(parts)}`);
+        } catch (error) {
+          this.logger.warn(`Failed to parse origin: ${origin}`);
+        }
+      } else if (referer && !tenantId) {
+        // Fallback to Referer if no Origin
+        try {
+          const refererUrl = new URL(referer);
+          const refererHost = refererUrl.hostname;
+          parts = refererHost.split('.');
+          this.logger.log(`Using Referer header hostname: ${refererHost}, parts: ${JSON.stringify(parts)}`);
+        } catch (error) {
+          this.logger.warn(`Failed to parse referer: ${referer}`);
+        }
       }
 
       // Extract subdomain (e.g., "tenant1" from "tenant1.routebox.co")
@@ -51,6 +70,36 @@ export class TenantMiddleware implements NestMiddleware {
 
       this.logger.log(`Extracted subdomain: ${subdomain}`);
 
+      // Always attach subdomain to request if present
+      if (subdomain) {
+        (req as any).subdomain = subdomain;
+      }
+
+      // If x-tenant-id is explicitly provided, use it directly but still keep subdomain
+      if (tenantId) {
+        this.logger.log(`Using explicit x-tenant-id: ${tenantId}`);
+        (req as any).tenantId = tenantId;
+        next();
+        return;
+      }
+
+      // Always attach subdomain to request if present
+      if (subdomain) {
+        (req as any).subdomain = subdomain;
+      }
+
+      // Check if this is a central subdomain
+      const centralSubdomains = (process.env.CENTRAL_SUBDOMAINS || 'central,admin').split(',');
+      const isCentral = subdomain && centralSubdomains.includes(subdomain);
+
+      // If it's a central subdomain, skip tenant resolution
+      if (isCentral) {
+        this.logger.log(`Central subdomain detected: ${subdomain}, skipping tenant resolution`);
+        (req as any).subdomain = subdomain;
+        next();
+        return;
+      }
+
       // Get tenant by subdomain if available
       if (subdomain) {
         try {
@@ -72,9 +121,6 @@ export class TenantMiddleware implements NestMiddleware {
       if (tenantId) {
         // Attach tenant info to request object
         (req as any).tenantId = tenantId;
-        if (subdomain) {
-          (req as any).subdomain = subdomain;
-        }
       } else {
         this.logger.warn(`No tenant identified from host: ${hostname}`);
       }

backend/src/tenant/tenant.module.ts

@@ -3,11 +3,13 @@ import { TenantMiddleware } from './tenant.middleware';
 import { TenantDatabaseService } from './tenant-database.service';
 import { TenantProvisioningService } from './tenant-provisioning.service';
 import { TenantProvisioningController } from './tenant-provisioning.controller';
+import { CentralAdminController } from './central-admin.controller';
+import { TenantController } from './tenant.controller';
 import { PrismaModule } from '../prisma/prisma.module';
 
 @Module({
   imports: [PrismaModule],
-  controllers: [TenantProvisioningController],
+  controllers: [TenantProvisioningController, CentralAdminController, TenantController],
   providers: [
     TenantDatabaseService,
     TenantProvisioningService,

backend/src/voice/audio-converter.service.ts

@@ -0,0 +1,214 @@
+import { Injectable, Logger } from '@nestjs/common';
+
+/**
+ * Audio format converter for Twilio <-> OpenAI audio streaming
+ * 
+ * Twilio Media Streams format:
+ * - Codec: μ-law (G.711)
+ * - Sample rate: 8kHz
+ * - Encoding: base64
+ * - Chunk size: 20ms (160 bytes)
+ * 
+ * OpenAI Realtime API format:
+ * - Codec: PCM16
+ * - Sample rate: 24kHz
+ * - Encoding: base64
+ * - Mono channel
+ */
+@Injectable()
+export class AudioConverterService {
+  private readonly logger = new Logger(AudioConverterService.name);
+
+  // μ-law decode lookup table
+  private readonly MULAW_DECODE_TABLE = this.buildMuLawDecodeTable();
+
+  // μ-law encode lookup table
+  private readonly MULAW_ENCODE_TABLE = this.buildMuLawEncodeTable();
+
+  /**
+   * Build μ-law to linear PCM16 decode table
+   */
+  private buildMuLawDecodeTable(): Int16Array {
+    const table = new Int16Array(256);
+    for (let i = 0; i < 256; i++) {
+      const mulaw = ~i;
+      const exponent = (mulaw >> 4) & 0x07;
+      const mantissa = mulaw & 0x0f;
+      let sample = (mantissa << 3) + 0x84;
+      sample <<= exponent;
+      sample -= 0x84;
+      if ((mulaw & 0x80) === 0) {
+        sample = -sample;
+      }
+      table[i] = sample;
+    }
+    return table;
+  }
+
+  /**
+   * Build linear PCM16 to μ-law encode table
+   */
+  private buildMuLawEncodeTable(): Uint8Array {
+    const table = new Uint8Array(65536);
+    for (let i = 0; i < 65536; i++) {
+      const sample = (i - 32768);
+      const sign = sample < 0 ? 0x80 : 0x00;
+      const magnitude = Math.abs(sample);
+      
+      // Add bias
+      let biased = magnitude + 0x84;
+      
+      // Find exponent
+      let exponent = 7;
+      for (let exp = 0; exp < 8; exp++) {
+        if (biased <= (0xff << exp)) {
+          exponent = exp;
+          break;
+        }
+      }
+      
+      // Extract mantissa
+      const mantissa = (biased >> (exponent + 3)) & 0x0f;
+      
+      // Combine sign, exponent, mantissa
+      const mulaw = ~(sign | (exponent << 4) | mantissa);
+      table[i] = mulaw & 0xff;
+    }
+    return table;
+  }
+
+  /**
+   * Decode μ-law audio to linear PCM16
+   * @param mulawData - Buffer containing μ-law encoded audio
+   * @returns Buffer containing PCM16 audio (16-bit little-endian)
+   */
+  decodeMuLaw(mulawData: Buffer): Buffer {
+    const pcm16 = Buffer.allocUnsafe(mulawData.length * 2);
+    
+    for (let i = 0; i < mulawData.length; i++) {
+      const sample = this.MULAW_DECODE_TABLE[mulawData[i]];
+      pcm16.writeInt16LE(sample, i * 2);
+    }
+    
+    return pcm16;
+  }
+
+  /**
+   * Encode linear PCM16 to μ-law
+   * @param pcm16Data - Buffer containing PCM16 audio (16-bit little-endian)
+   * @returns Buffer containing μ-law encoded audio
+   */
+  encodeMuLaw(pcm16Data: Buffer): Buffer {
+    const mulaw = Buffer.allocUnsafe(pcm16Data.length / 2);
+    
+    for (let i = 0; i < pcm16Data.length; i += 2) {
+      const sample = pcm16Data.readInt16LE(i);
+      const index = (sample + 32768) & 0xffff;
+      mulaw[i / 2] = this.MULAW_ENCODE_TABLE[index];
+    }
+    
+    return mulaw;
+  }
+
+  /**
+   * Resample audio from 8kHz to 24kHz (linear interpolation)
+   * @param pcm16Data - Buffer containing 8kHz PCM16 audio
+   * @returns Buffer containing 24kHz PCM16 audio
+   */
+  resample8kTo24k(pcm16Data: Buffer): Buffer {
+    const inputSamples = pcm16Data.length / 2;
+    const outputSamples = Math.floor(inputSamples * 3); // 8k * 3 = 24k
+    const output = Buffer.allocUnsafe(outputSamples * 2);
+    
+    for (let i = 0; i < outputSamples; i++) {
+      const srcIndex = i / 3;
+      const srcIndexFloor = Math.floor(srcIndex);
+      const srcIndexCeil = Math.min(srcIndexFloor + 1, inputSamples - 1);
+      const fraction = srcIndex - srcIndexFloor;
+      
+      const sample1 = pcm16Data.readInt16LE(srcIndexFloor * 2);
+      const sample2 = pcm16Data.readInt16LE(srcIndexCeil * 2);
+      
+      // Linear interpolation
+      const interpolated = Math.round(sample1 + (sample2 - sample1) * fraction);
+      output.writeInt16LE(interpolated, i * 2);
+    }
+    
+    return output;
+  }
+
+  /**
+   * Resample audio from 24kHz to 8kHz (decimation with averaging)
+   * @param pcm16Data - Buffer containing 24kHz PCM16 audio
+   * @returns Buffer containing 8kHz PCM16 audio
+   */
+  resample24kTo8k(pcm16Data: Buffer): Buffer {
+    const inputSamples = pcm16Data.length / 2;
+    const outputSamples = Math.floor(inputSamples / 3); // 24k / 3 = 8k
+    const output = Buffer.allocUnsafe(outputSamples * 2);
+    
+    for (let i = 0; i < outputSamples; i++) {
+      // Average 3 samples for anti-aliasing
+      const idx1 = Math.min(i * 3, inputSamples - 1);
+      const idx2 = Math.min(i * 3 + 1, inputSamples - 1);
+      const idx3 = Math.min(i * 3 + 2, inputSamples - 1);
+      
+      const sample1 = pcm16Data.readInt16LE(idx1 * 2);
+      const sample2 = pcm16Data.readInt16LE(idx2 * 2);
+      const sample3 = pcm16Data.readInt16LE(idx3 * 2);
+      
+      const averaged = Math.round((sample1 + sample2 + sample3) / 3);
+      output.writeInt16LE(averaged, i * 2);
+    }
+    
+    return output;
+  }
+
+  /**
+   * Convert Twilio μ-law 8kHz to OpenAI PCM16 24kHz
+   * @param twilioBase64 - Base64-encoded μ-law audio from Twilio
+   * @returns Base64-encoded PCM16 24kHz audio for OpenAI
+   */
+  twilioToOpenAI(twilioBase64: string): string {
+    try {
+      // Decode base64
+      const mulawBuffer = Buffer.from(twilioBase64, 'base64');
+      
+      // μ-law -> PCM16
+      const pcm16_8k = this.decodeMuLaw(mulawBuffer);
+      
+      // 8kHz -> 24kHz
+      const pcm16_24k = this.resample8kTo24k(pcm16_8k);
+      
+      // Encode to base64
+      return pcm16_24k.toString('base64');
+    } catch (error) {
+      this.logger.error('Error converting Twilio to OpenAI audio', error);
+      throw error;
+    }
+  }
+
+  /**
+   * Convert OpenAI PCM16 24kHz to Twilio μ-law 8kHz
+   * @param openaiBase64 - Base64-encoded PCM16 24kHz audio from OpenAI
+   * @returns Base64-encoded μ-law 8kHz audio for Twilio
+   */
+  openAIToTwilio(openaiBase64: string): string {
+    try {
+      // Decode base64
+      const pcm16_24k = Buffer.from(openaiBase64, 'base64');
+      
+      // 24kHz -> 8kHz
+      const pcm16_8k = this.resample24kTo8k(pcm16_24k);
+      
+      // PCM16 -> μ-law
+      const mulawBuffer = this.encodeMuLaw(pcm16_8k);
+      
+      // Encode to base64
+      return mulawBuffer.toString('base64');
+    } catch (error) {
+      this.logger.error('Error converting OpenAI to Twilio audio', error);
+      throw error;
+    }
+  }
+}

backend/src/voice/dto/call-event.dto.ts

@@ -0,0 +1,25 @@
+export interface CallEventDto {
+  callSid: string;
+  direction: 'inbound' | 'outbound';
+  fromNumber: string;
+  toNumber: string;
+  status: string;
+}
+
+export interface DtmfEventDto {
+  callSid: string;
+  digit: string;
+}
+
+export interface TranscriptEventDto {
+  callSid: string;
+  transcript: string;
+  isFinal: boolean;
+}
+
+export interface AiSuggestionDto {
+  callSid: string;
+  suggestion: string;
+  type: 'response' | 'action' | 'insight';
+  data?: any;
+}

backend/src/voice/dto/initiate-call.dto.ts

@@ -0,0 +1,10 @@
+import { IsString, IsNotEmpty, Matches } from 'class-validator';
+
+export class InitiateCallDto {
+  @IsString()
+  @IsNotEmpty()
+  @Matches(/^\+?[1-9]\d{1,14}$/, {
+    message: 'Invalid phone number format (use E.164 format)',
+  })
+  toNumber: string;
+}

backend/src/voice/interfaces/integration-config.interface.ts

@@ -0,0 +1,20 @@
+export interface TwilioConfig {
+  accountSid: string;
+  authToken: string;
+  phoneNumber: string;
+  apiKey?: string;  // API Key SID for generating access tokens
+  apiSecret?: string;  // API Key Secret
+  twimlAppSid?: string;  // TwiML App SID for Voice SDK
+}
+
+export interface OpenAIConfig {
+  apiKey: string;
+  assistantId?: string;
+  model?: string;
+  voice?: string;
+}
+
+export interface IntegrationsConfig {
+  twilio?: TwilioConfig;
+  openai?: OpenAIConfig;
+}